iTunes: Fix iPhone or iPod Not Detected in Windows 8

I recently upgraded to Microsoft Windows 8 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open Control Panel.
  3. Select Hardware and Sound.
  4. Select Devices and Printers.
  5. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the Hardware tab, then click the Properties button.
  7. Hardware Properties buttonFrom the General tab, select the Change settings button.
  8. Change settings buttonSelect the Driver tab, then select Update Driver.
  9. Update Driver optionChoose Browse my computer for driver software.
  10. Browse my computer for driver software optionSelect Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. If you don’t have this folder, check in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
  11. Apple device driver locationClick Next > Close.

Your Apple device should now be detected successfully within iTunes.


  1. Mj says

    I’m on step 6… It does say anything inside the name box. Everything is blank, and the properties button is not highlighted ( i am not able to click on it). Can anyone help?

  2. Vrutin says

    If you do not have “Drivers” folder.

    Get back to step 9 and select “Search automatically for updated…” and it will automatically download specific drivers from the Internet.

  3. Zach says

    I tried this, I tried uninstalling, deleting iPhone support, re-installing everything and I just get code:43. If ANYONE has a tip I didnt try let me know. Sad thing is, It worked last week.

  4. cantrellhouse says

    Ditto Tania, I have “repaired” and uninstalled/reinstalled Apple mobile devices…on a Windows 8 machine and Windows 7- the Drivers folder doesn’t appear at all. HELP!!! The machine recognizes a device has been plugged in, and it charges, so I don’t think the port on the ipod is bad.

  5. Marcus Sims says

    Wow! This worked to perfection! I have literally spent HOURS trying to figure this thing out……Which included troubleshooting on the phone with a Senior Advisor from APPLE!!! STILL NO SOLUTION…… Until Now. THANKS A MILLION!

  6. Robin says

    Brilliant – thank you for sorting this highly irritating problem! Much appreciated, good work!

  7. Neil says

    Thanks for the info. Microsoft was saying it was an Apple problem and Apple said it was a Microsoft problem. Typical and thanks for a direct answer and definitely was a user problem. Overall besides yourself Apple gave better support and Microsoft was dismal, I landed up on a help line with Albert in India who wasn’t either empathetic or understanding of the problem. Oh and another thing, I was happy with XP and now have had to change to 8 and hating it, another black mark for Microsoft. Nearly bought an Apple computer and chucked this thing in our pool. I would have then retrieved it to………………..again chuck it in the pool. Enjoy the day

  8. Lori says

    BTW, Windows says not compatible with iTunes 11.3.1 maybe they just haven’t caught up yet.. rats?!!!

  9. Tania says

    I don’t have a Drivers folder at all… Does anyone have any ideas how to fix that? ITunes is updated, AMDS checked… still nothing.

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