iTunes: Fix iPhone or iPod Not Detected in Windows 8

I recently upgraded to Microsoft Windows 8 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open Control Panel.
  3. Select Hardware and Sound.
  4. Select Devices and Printers.
  5. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the Hardware tab, then click the Properties button.
  7. Hardware Properties buttonFrom the General tab, select the Change settings button.
  8. Change settings buttonSelect the Driver tab, then select Update Driver.
  9. Update Driver optionChoose Browse my computer for driver software.
  10. Browse my computer for driver software optionSelect Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. If you don’t have this folder, check in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
  11. Apple device driver locationClick Next > Close.

Your Apple device should now be detected successfully within iTunes.


  1. the-one-without-the-wings says

    Thank you very much! As a person whose name does not belong in the same sentence with the word “technology”, it worked out very well. I’ve been trying different ways to get my iPod recognized on windows 8. Thank you very much!

  2. Vanessa says

    your awesome! Ive been trying different things I found on google for the last 2 hrs and your solution worked! Thank you mucho!

  3. DJ says

    I cant even get my iPod 4th gen to stay connected long enough to try ANY of these steps! My 4th gen iPod touch charges from wall outlets fine, but repeatedly “Blinks”. It’s like it’s charging for only a split second and than it’s not charging for a second, than charging again for a second, than not charging again. It does that over and over and over when I plug it into my new Windows-8 Laptop’s USB ports! All I can see when I go to the “Devices” page is that it pops up there for a sec than disappears for a sec. and says “driver error” as it pops up on the page! I have the latest version of iTunes, updated windows and all it’s drivers and got a brand new charge/data cable, I tried my old busted windows vista laptop and it connected just fine, So I think it’s just that my old iPod dislikes USB-3.0, new iTunes and Win-8!! Now I don’t know what to do or how to fix it! Grrrrrr! Effing Rotten Apple! LOL Everyone says to take it to an Apple store but there aren’t any near me, they are ridiculously expensive and I don’t think it’s an Apple issue!

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