iTunes: Fix iPhone or iPod Not Detected in Windows 8

I recently upgraded to Microsoft Windows 8 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Open Control Panel.
  2. Select Hardware and Sound.
  3. Select Devices and Printers.
  4. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.
  5. iPod Device Properties optionSelect the Hardware tab, then click the Properties button.
  6. Hardware Properties buttonFrom the General tab, select the Change settings button.
  7. Change settings buttonSelect the Driver tab, then select Update Driver.
  8. Update Driver optionChoose Browse my computer for driver software.
  9. Browse my computer for driver software optionSelect Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
  10. Apple device driver locationClick Next > Close.

Your Apple device should now be detected successfully within iTunes.


  1. Geoffrey says

    Thank you so much! I was very frustrated, being a musician, as my ipod is basically my textbook reader!

  2. Jonnyc says

    Excellent. Right fix for my situation. All the Apple forum posts were irrelevant.

  3. ALandry says

    Many thanks. It solved my issue perfectly. I only had in addition, to provide myself access to program files. :-)

  4. Shannon says

    SO much better than what Apple had on their website! I thought I had tried everything, and then I stumbled across this article. It worked on the first try. Thank you so much!!!

  5. Jeannine Smith says

    Hi I just went though the process of updating my Itunes drivers and it said my drivers were up to date. I did have a error next to my ipod icon in devices window and it said my USB mass storage is not working properly. Any thing you can help me with?
    Thank you,

  6. Happyretta says

    Thank you! The Apple Website was NOT AT ALL helpful. This helped right away! Gracias!

  7. John says

    Worked for me! Too bad Apple doesn’t know as much as you do. THANK YOU for this help.

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