iTunes: Fix iPhone or iPod Not Detected in Windows 8

I recently upgraded to Microsoft Windows 8 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open Control Panel.
  3. Select Hardware and Sound.
  4. Select Devices and Printers.
  5. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the Hardware tab, then click the Properties button.
  7. Hardware Properties buttonFrom the General tab, select the Change settings button.
  8. Change settings buttonSelect the Driver tab, then select Update Driver.
  9. Update Driver optionChoose Browse my computer for driver software.
  10. Browse my computer for driver software optionSelect Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. If you don’t have this folder, check in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
  11. Apple device driver locationClick Next > Close.

Your Apple device should now be detected successfully within iTunes.


  1. Bruce says

    It worked BUT not at first. My computer showed the iphone in BOTH the devices area of Hardware and the UNSPECIFIED devices area. I tried updating the driver in the DEVICES area but it was up to date. So then I tried the update in the UNSPECIFiED deivces area…. THAT WORKED.
    My computer had recognized my iphone as a bluetooth device, and had an up to date driver for that, but the rest of the iphone? I don’t think so… bottom line? Make sure you follow these steps for your iPhone in the UNSPECIFIED devices area. Thanks!

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