iTunes: Fix iPhone or iPod Not Detected in Windows 8

I recently upgraded to Microsoft Windows 8 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open Control Panel.
  3. Select Hardware and Sound.
  4. Select Devices and Printers.
  5. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the Hardware tab, then click the Properties button.
  7. Hardware Properties buttonFrom the General tab, select the Change settings button.
  8. Change settings buttonSelect the Driver tab, then select Update Driver.
  9. Update Driver optionChoose Browse my computer for driver software.
  10. Browse my computer for driver software optionSelect Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. If you don’t have this folder, check in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
  11. Apple device driver locationClick Next > Close.

Your Apple device should now be detected successfully within iTunes.

Comments

  1. uuhokie says

    You should start a kickstarter campaign – I would happily send you a dollar for this. Your instructions worked perfectly.

  2. Jessica says

    Thank you so much!!!!! It worked perfectly!!! I was already giving up, but after reading your tutorial it finally worked again! Thank you so so so much

  3. daeleno says

    For iTunes doesn’t recognize iPhone issues, first of all you should check the following:
    (1) Have you tried a different USB Cable?

    (2) Is your iTunes set up to Open when Your iPhone is Connected?

    (3) Does your iPhone charge via the Apple Power Adaptor?

    (4) Reboot iPhone – ReBoot Computer –

    (5) Make sure your iPhone & iTunes are both running the latest Updates..

    (6) Turn Your iPhone Off, then connect to the computer – see if it activates.

  4. Lady Kantuta says

    I was about to give up but after finding your instructions, I was able to fix the problem with my IPhone not being identified by ITunes on my Windows 8 laptop.
    Your instructions were quite exact and problem was solved right away.
    Thank you very much.

  5. Mark says

    I’m so glad I found this information. It worked step by step just like you outlined above. Thank you!

  6. Pierre says

    Thanks for the great technically correct instructions. I got this fixed in no time. No thanks to Apple’s own support page which is way more complicated to follow and ultimately does not have this “simple” solution. Man they go about reseting your device, go in restore more and what’s not.

  7. johncell says

    I’VE GOT THE SOLUTION!!
    after wasting several hours on google trying to solve this issue, I tried finally to replace the cable(even my cable was able to connect my iphone to another pc),after trying 4 cables and all have failed, the fifth one WORKED!!!.
    SO PLZ TRY MANY CABLES BEFORE DOING SOMETHING WITH YOUR COMPUTER CONFIGURATIONS THAT MAY CAUSE U PROBLEMS.
    PLZ GIVE ME UR FEEDBACK

  8. bhavin says

    Didn’t work for me!! I followed these steps but the window keeps saying that the best driver is already installed and doesn’t install the ones from apple and instead continues with Windows drivers. Please help and thanks in advance!!

  9. Mary says

    I spent all day yesterday cussing and fussing trying to fix this thing and I’m so glad I stumbled on this site today. My iPod is FINALLY working with iTunes! Thank you so much!

  10. the-one-without-the-wings says

    Thank you very much! As a person whose name does not belong in the same sentence with the word “technology”, it worked out very well. I’ve been trying different ways to get my iPod recognized on windows 8. Thank you very much!

  11. Vanessa says

    your awesome! Ive been trying different things I found on google for the last 2 hrs and your solution worked! Thank you mucho!

  12. DJ says

    I cant even get my iPod 4th gen to stay connected long enough to try ANY of these steps! My 4th gen iPod touch charges from wall outlets fine, but repeatedly “Blinks”. It’s like it’s charging for only a split second and than it’s not charging for a second, than charging again for a second, than not charging again. It does that over and over and over when I plug it into my new Windows-8 Laptop’s USB ports! All I can see when I go to the “Devices” page is that it pops up there for a sec than disappears for a sec. and says “driver error” as it pops up on the page! I have the latest version of iTunes, updated windows and all it’s drivers and got a brand new charge/data cable, I tried my old busted windows vista laptop and it connected just fine, So I think it’s just that my old iPod dislikes USB-3.0, new iTunes and Win-8!! Now I don’t know what to do or how to fix it! Grrrrrr! Effing Rotten Apple! LOL Everyone says to take it to an Apple store but there aren’t any near me, they are ridiculously expensive and I don’t think it’s an Apple issue!

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