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iTunes: Fix iPhone or iPod Not Detected in Windows 10

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August 1, 2015 by Mitch Bartlett 351 Comments Filed Under: iOS, Windows Tagged: iPhone 6, ipod touch, itunes, Windows 10, Windows 8

I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open “Control Panel“.
  3. Select “Hardware and Sound“.
  4. Select “Devices and Printers“.
  5. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the “Hardware” tab, then click the “Properties” button.
  7. Hardware Properties buttonFrom the “General” tab, select the “Change settings” button.
  8. Change settings buttonSelect the “Driver” tab, then select “Update Driver“.
  9. Update Driver optionChoose “Browse my computer for driver software“.
  10. Browse my computer for driver software optionSelect “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  11. Apple device driver locationClick “Next” > “Close“.

Your Apple device should now be detected successfully within iTunes.

FAQ

Why don’t I have the “Drivers” folder?

It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.

Related posts:

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Comments

  1. James says

    September 18, 2016 at 7:49 pm

    Perfect fix. Thanks as this saved me a lot of time trying to correct the problem.

  2. Terry Day says

    September 16, 2016 at 10:44 am

    Thank You so much. I guess Apple just doesn’t care if it works with WIN10.
    Your are a kind person for posting this.

  3. Ken4rmKenya says

    September 14, 2016 at 3:52 pm

    Fantastic detailed instructions. Thank you so much.

  4. Mary says

    September 13, 2016 at 7:48 pm

    THANK YOU!!!!! This worked and was way less crazy than some suggestions I was reading on other sites.

  5. Mary says

    September 13, 2016 at 3:31 pm

    My lap top automatically updated to windows 10 and I cannot access my iphone files since. How can I resolve this

  6. Mohit says

    September 13, 2016 at 3:11 pm

    WOW, Finally got the correct solution.

  7. Dan says

    September 13, 2016 at 8:58 am

    Great. that worked! frustrating as it was, this really helped!

  8. eamon says

    September 12, 2016 at 11:09 pm

    WOW – that worked.. after all night reading tons of useless tips finally!!!! seriously!

  9. Mel says

    September 4, 2016 at 5:48 pm

    Thanks so much that worked! And easier instructions than on the Apple site itself.

  10. jess says

    September 2, 2016 at 3:53 am

    happy for everyone…
    any advice with someone with a Mac computer?

  11. Jon says

    September 1, 2016 at 7:24 am

    Dear sir.
    Thank you very much for your help. In all the times I’ve sought online help yours was the most helpful and easiest to understand. Step by step process with images solved my problem imminently. . Outstanding!

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My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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