I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.
- Ensure the latest version of iTunes is installed.
- Open “Control Panel“.
- Select “Hardware and Sound“.
- Select “Devices and Printers“.
- Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
Select the “Hardware” tab, then click the “Properties” button.
From the “General” tab, select the “Change settings” button.
Select the “Driver” tab, then select “Update Driver“.
Choose “Browse my computer for driver software“.
Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
Click “Next” > “Close“.
Your Apple device should now be detected successfully within iTunes.
FAQ
Why don’t I have the “Drivers” folder?
It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.




This worked!!!! Not a difficult process once you found the right resource. Thank you!!
IT WORKED! Thank you so much man. Don’t know why apple support doesn’t use this.
Extremely helpful. Thank You
Thank you this was a huge help!!!
THANK YOU !!! Just when you think you are at the end, and have tried nearly everything, your post was concise and easy to follow. Its frustrating when you can not seem to find the solution. Awesome !
Finally after a week of frustration my iPAD and iPHONE working with Windows 10 is fixed. It is an understandable problem with Microsoft’s drivers being incompatible with Apple’s but I ponder how come they were working prior to an iTunes update. It is also all in how one poses a question on Google, todays lead me straight to your page.
Extremely helpful. This is a problem I have been trying to resolve for ages and all other help options just suggest reinstalling itunes or using a different cable. Thank you Sir.
Thanks you so much! Took an hour looking around on the web to find an answer. Yours was simple and too the point, while everyone else gave me the runaround
Thank you for doing this. I went through the steps you listed. And it states, “The best driver software for your device is already installed.” I restarted, but the iPhone cannot be found in Win 10 Explorer even though it’s visible in iTunes.
In previous attempts, I uninstalled the drivers and Win 10 Explorer was able to find my iPhone, but not by name. For example, my iPhone name is TPN Office, but Win10 shows Apple iPhone. Plus, when that happened, iTunes no longer could recognize my iPhone. I went back to updating drivers – which allowed iTunes to recognize, but Win10 no longer recognized. I’m on the 5th attempt in this endless circle. Frustrating thing is that it all worked just two days ago! Any assistance would be incredibly appreciated!
Perfect fix. Thanks as this saved me a lot of time trying to correct the problem.
Thank You so much. I guess Apple just doesn’t care if it works with WIN10.
Your are a kind person for posting this.
Fantastic detailed instructions. Thank you so much.
THANK YOU!!!!! This worked and was way less crazy than some suggestions I was reading on other sites.
My lap top automatically updated to windows 10 and I cannot access my iphone files since. How can I resolve this
WOW, Finally got the correct solution.
Great. that worked! frustrating as it was, this really helped!
WOW – that worked.. after all night reading tons of useless tips finally!!!! seriously!
Thanks so much that worked! And easier instructions than on the Apple site itself.
happy for everyone…
any advice with someone with a Mac computer?
Dear sir.
Thank you very much for your help. In all the times I’ve sought online help yours was the most helpful and easiest to understand. Step by step process with images solved my problem imminently. . Outstanding!