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iTunes: Fix iPhone or iPod Not Detected in Windows 10

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August 1, 2015 by Mitch Bartlett 360 Comments Filed Under: iOS, Windows Tagged: iPhone 6, ipod touch, itunes, Windows 10, Windows 8

I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open “Control Panel“.
  3. Select “Hardware and Sound“.
  4. Select “Devices and Printers“.
  5. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the “Hardware” tab, then click the “Properties” button.
  7. Hardware Properties buttonFrom the “General” tab, select the “Change settings” button.
  8. Change settings buttonSelect the “Driver” tab, then select “Update Driver“.
  9. Update Driver optionChoose “Browse my computer for driver software“.
  10. Browse my computer for driver software optionSelect “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  11. Apple device driver locationClick “Next” > “Close“.

Your Apple device should now be detected successfully within iTunes.

FAQ

Why don’t I have the “Drivers” folder?

It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.

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Comments

  1. Just D says

    October 1, 2016 at 2:51 pm

    This worked!!!! Not a difficult process once you found the right resource. Thank you!!

  2. TT says

    October 1, 2016 at 5:57 am

    IT WORKED! Thank you so much man. Don’t know why apple support doesn’t use this.

  3. Osmar Severino dos Santos says

    September 30, 2016 at 8:05 pm

    Extremely helpful. Thank You

  4. Jess says

    September 30, 2016 at 6:41 pm

    Thank you this was a huge help!!!

  5. Jen says

    September 30, 2016 at 5:18 pm

    THANK YOU !!! Just when you think you are at the end, and have tried nearly everything, your post was concise and easy to follow. Its frustrating when you can not seem to find the solution. Awesome !

  6. Murray says

    September 29, 2016 at 12:21 am

    Finally after a week of frustration my iPAD and iPHONE working with Windows 10 is fixed. It is an understandable problem with Microsoft’s drivers being incompatible with Apple’s but I ponder how come they were working prior to an iTunes update. It is also all in how one poses a question on Google, todays lead me straight to your page.

  7. Danielle Wood says

    September 28, 2016 at 3:11 pm

    Extremely helpful. This is a problem I have been trying to resolve for ages and all other help options just suggest reinstalling itunes or using a different cable. Thank you Sir.

  8. Ron says

    September 28, 2016 at 12:59 am

    Thanks you so much! Took an hour looking around on the web to find an answer. Yours was simple and too the point, while everyone else gave me the runaround

  9. Thai says

    September 26, 2016 at 7:12 pm

    Thank you for doing this. I went through the steps you listed. And it states, “The best driver software for your device is already installed.” I restarted, but the iPhone cannot be found in Win 10 Explorer even though it’s visible in iTunes.

    In previous attempts, I uninstalled the drivers and Win 10 Explorer was able to find my iPhone, but not by name. For example, my iPhone name is TPN Office, but Win10 shows Apple iPhone. Plus, when that happened, iTunes no longer could recognize my iPhone. I went back to updating drivers – which allowed iTunes to recognize, but Win10 no longer recognized. I’m on the 5th attempt in this endless circle. Frustrating thing is that it all worked just two days ago! Any assistance would be incredibly appreciated!

  10. James says

    September 18, 2016 at 7:49 pm

    Perfect fix. Thanks as this saved me a lot of time trying to correct the problem.

  11. Terry Day says

    September 16, 2016 at 10:44 am

    Thank You so much. I guess Apple just doesn’t care if it works with WIN10.
    Your are a kind person for posting this.

  12. Ken4rmKenya says

    September 14, 2016 at 3:52 pm

    Fantastic detailed instructions. Thank you so much.

  13. Mary says

    September 13, 2016 at 7:48 pm

    THANK YOU!!!!! This worked and was way less crazy than some suggestions I was reading on other sites.

  14. Mary says

    September 13, 2016 at 3:31 pm

    My lap top automatically updated to windows 10 and I cannot access my iphone files since. How can I resolve this

  15. Mohit says

    September 13, 2016 at 3:11 pm

    WOW, Finally got the correct solution.

  16. Dan says

    September 13, 2016 at 8:58 am

    Great. that worked! frustrating as it was, this really helped!

  17. eamon says

    September 12, 2016 at 11:09 pm

    WOW – that worked.. after all night reading tons of useless tips finally!!!! seriously!

  18. Mel says

    September 4, 2016 at 5:48 pm

    Thanks so much that worked! And easier instructions than on the Apple site itself.

  19. jess says

    September 2, 2016 at 3:53 am

    happy for everyone…
    any advice with someone with a Mac computer?

  20. Jon says

    September 1, 2016 at 7:24 am

    Dear sir.
    Thank you very much for your help. In all the times I’ve sought online help yours was the most helpful and easiest to understand. Step by step process with images solved my problem imminently. . Outstanding!

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My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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