How to Reset iPod Nano

How to reset iPod Nano if it is not responding or frozen.

Hold down the Center and Menu buttons simultaneously. The screen will start to melt away. Then you will see the Apple appear on the screen. The iPod has been reset successfully.

Music files should still be saved, but some customized settings may be lost.

If that doesn’t fix your problem, try a hard reset by holding down Menu and Play/Pause simultaneously for about 10 seconds. A hard reset will clean all data off the unit.

Other resources:
iPod troubleshooting basics and service FAQ


  1. Sue Macomber says

    It seems as though my Ipod Nano has frozen. It was working and quit and screen stays black. I’ve tried charging it to make sure the battery wasn’t low but it’s not doing nothing. I haven’t tried the resetting option which I’ve just learned by checking out this site and googling Nano Troubleshooting. Do you have any suggestions? Should I definitely try resetting?
    Thank you. Sue

  2. Winston Yu says

    how do you reset the screen lock? i forgot the password and now i cant get it out of screen lock

  3. khursheed says

    My ipod has been exposed to water but the red sign didn’t appear on the headphone dock so it didn’t . it still playing music and touch working properly but screen is blank what should i do?

  4. Sofe says

    Hi, I have 4th gen iPod nano which seems to charge and display fine but when I select a song or video to play it doesn’t play it and just shows the song on the screen. I have tried reset but no luck. Is there anything else I can do?

  5. mary says

    my screen has just gone white and this isn’t fixing it? I’m pretty sure that there’s nothing i can do, but that makes me die a little inside, so if anyone knows a way to fix it.. :D

  6. Stephania says

    hi :) i have like a 1-3 year old ipod nano 3G, and i had it connected my my computer and i disconnected it…. and then it like froze.. so i reset it and the apple loggo appears righ… but thats it.. it only goes up to the apple logo and stays like that…
    i already tryed to hard reset but it wount work either.. can you help me?

  7. Leanna says

    This website is acctually really good
    my ipod was frozen and i culd not do anythin with it and i found this website thanks you so much my ipod is now workin again :)

  8. Ariful Islam says

    Thanks a lot buddy… My nano just froze…. I thought here goes my Brand New Nano….But you saved it….Thanks a zillion…:D:D:D

  9. alfred knott says

    this thing tells you how to reset your ipod but would if you forget your password for your ipod then what i tried restting it but its still locked is there another way?

  10. Ben Elliott says

    well i plugged my ipod in to my computer to download new songs of itunes and i lost all my old songs that were on there. what should i do to get them back because there in my history?

  11. Michael Broadus says

    My 8gig NANO will not sync as icon does not show up on Itunes when plugged into computer. I tried soft reset and the screen did as you indicated but no joy, so tried a hard reset and the NANO screen goes black but does not accomplish the hard reset. Same data/song with no ability to snyc down load new songs…no NANO icon. Any help appreciated. I ran the a IPOD test with the following results:

    QuickTime 7.6.4
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Bonjour (118.5)
    iTunes Serial Number 02E323F55EFD0A03
    Current user is not an administrator.
    The current local date and time is 2009-12-28 18:46:08.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 7150M / nForce 630M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** iPod/iPhone Connectivity Tests ****
    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.
    Universal Serial Bus Controllers:
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    **** iPhone/iPod Touch Sync Tests ****
    No iPhone or iPod found.

  12. gurmukh singh says

    my nano 8 gb is not getting off mood when i connect to my laptop it stops and it is not doing anything

  13. steve says

    ive got an ipod nano 2nd generation thats about 4 years old,im trying to reset it back to factory settings because ive lost the software on my pc.ive tried pressing menu/select buttons,but my pc still wont pick it out.

  14. J Stout says

    We tried all the solutions on this page and nothing is working on my daughter’s 8GB ipod nano. It is a blank screen and it will not reset, blink nothing…so what could be wrong?

  15. Jessie says


    I just recently bought the nano ipod 16GB ,but i couldn’t
    shift on.First i thought there is no battery,however after i have charge of 4 hours it’s still can’t open.
    If i charge the ipod in the mean time i open it’s work but if without charging the battery,it couldn’t on.
    May i know what is the problem …

    Looking forward to your reply.Thanks

  16. carmelita che says

    I have a 30 GB ipod and when i start it every thing is on.My pictures,every thing and also the songs are on. i click on a song it goes and the problem is that the song is not playing.It show now playing but nothing is reading.The number on the screen is not moving to indicate it is playing.Just stay like that.But it has now playing on the screen but the song is not playing.What should i do.I really need my ipod to work.Please respond immediately.

  17. Luane says

    My ipod nano (8GB) wont turn on, and does not respond at all! Just a blank screen. I tried connecting it to my laptop and my car charger, but no luck. I also tried resetting it but still does not respond.

  18. leyla says

    ipod nano wont turn on, nothing happens when i connect it to the laptop or anything… just this blank dead screen :( im on the verge of doing the reset – but how sure can i be that the music will still be on the ipod? ill be devastated if i lose it cos i dont have half of it on my laptop!

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