If you bought a new Android phone and you want to restore your WhatsApp chat history, you can restore your data from Google Drive. You need to meet two main requirements, namely, use the same phone number and Google account you used to create the backup file.
Unfortunately, your device may sometimes fail to restore your chat history from your Google Drive backup. In this guide, we’ll explore what solutions you can use to troubleshoot the problem.
WhatsApp: Unable to Restore Your Chats From This Google Drive Backup
As stated above, double-check your phone number and Google account. You need to use the same number and Google account you used when you first created the backup file.
Next on the list, check your phone memory and make sure there’s enough free memory available to restore the backup. Of course, if you’re trying to restore your chat history on a new phone, that should not be a problem.
You also need to install the Google Play Services app on your device. Then check your battery and make sure it’s fully charged. If it’s not, plug in the power cable and wait until the battery is fully charged.
Make sure you have a stable connection. If you’re experiencing bandwidth issues, that might explain why you can’t restore your chat history. Use a wireless network to restore your WhatsApp chat.
Copy the Chat History From an External Device
This solution is a bit lengthy, but many users confirmed it worked for them.
- Uninstall WhatsApp from the new phone and delete the WhatsApp folder from internal storage/SD card storage. Restart the phone.
- Backup WhatsApp locally on your old phone.
- On your old phone, copy the WhatsApp directory from Internal Storage to your PC or another external storage device, such as an SD card. Alternatively, you can also use a cloud storage service.
- Install WhatsApp on your new phone. Launch the app and close it immediately.
- Then restore your WhatsApp folder to your new phone by simply copy-pasting it from the SD card, via USB, or from the cloud, depending on the backup method you previously used.
- Go to the Databases folder and locate the msgstore.db.crypt12 file, as well as the latest backup that contains the backup date. Delete the other files.
- Navigate to Android Settings, select Applications, tap WhatsApp and select Storage. Check the size of the backup file. The size of the Storage folder on the new phone should roughly be the same as the size of the backup file on the old phone.
- Then relaunch WhatsApp on your new phone and try to activate and restore the chat history. If the activation or data transfer process seems to get stuck, enable Airplane Mode.
- Your phone will alert you the data transfer process is too slow. Keep on tapping the Skip button.
- When the normal transfer window appears on the screen, disable Airplane Mode. Launch the data transfer.
- If you get any alerts suggesting that WhatsApp stopped responding, hit the Keep waiting option. If you go to WhatsApp Storage, you should see the data usage percent slowly but surely increasing.
- Keep WhatsApp on the screen, don’t let it run in the background. Just keep on checking the data usage percentage in WhatsApp Storage to ensure there’s progress going on.
Use Your Local Backup
If your Google Drive backup is not available, another way to access your chat backup is to use the local backup.
- Launch your file manager app and navigate to /SDcard/WhatsApp/Databases. Or go to Internal Storage/Whatsapp and locate your WhatsApp backup file.
- Rename the file but keep the number of the extension.
- Then uninstall and reinstall the app and select the Restore option.
On some phone models, you may need to follow some additional steps to reach the WhatsApp directory.
- Launch the file manager and tap the Categories option.
- Then select Internal Storage.
- Scroll down to WhatsApp, tap WhatsApp, and select Backups.
If you can’t restore your WhatsApp chat history from Google Drive, make sure you use the same phone number and Google account you used to create the backup initially. Install the Google Services app, use a wireless connection instead of cellular data and charge your battery to 100%.
If the problem persists, use an SD card or another external storage device to transfer the chat history. Did you manage to successfully complete the process? Share your feedback in the comments below.