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How to Hard & Soft Reset LG Stylo 4

August 2, 2018 by Mitch Bartlett 16 Comments

Learn how to perform a soft or hard reset on the LG Stylo 4 smartphone in the event that you experience problems with the device.


Soft Reset

A soft reset will simply restart the device. Use these steps if the Stylo 4 is frozen or not responding to input. These steps will not erase data from the device.

  • Press and hold the “Power” and “Volume Down” buttons until the device reboots.

Hard Reset Button Method

A hard reset will set all data and settings on the phone to factory defaults. These steps will erase data.

Note: If the device is changing ownership or you don’t wish to use the same Google account after the hard reset, be sure to remove the account from “General” > “Accounts”.

  1. With the phone off, press and hold the “Power/Lock” button and the “Volume Down” button.
  2. Release the “Power/Lock” button when the LG logo appears, then press and hold it again. Do this while continuing to hold the “Volume Down” button.
  3. Release both buttons once you see the “Factory data reset” option appears.
  4. Use the volume buttons to toggle the selection to “Factory data reset“. Use the “Power/Lock” button to select it.
  5. Use the volume buttons to toggle the selection to “Yes“. Use the “Power/Lock” button to select it.

Hard Reset Menu Method

Note: If the device is changing ownership or you don’t wish to use the same Google account after the hard reset, be sure to remove the account from “General” > “Accounts”.

Go to “Settings” > “General” > “Restart & reset” > “Factory data reset” > “Reset phone” > “Delete all” > “OK“.

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Filed Under: Android Tagged With: Stylo 4

Reader Interactions

Comments

  1. lexie says

    May 22, 2022 at 9:37 am

    I have system restored and it continues to still pop up please help…….

  2. Cameron Damon says

    January 5, 2021 at 2:26 pm

    i hve a stylo stark i did reset to factory settings but now it want previous password which i forget.whar must i do now please help im stuck

  3. Bill says

    December 1, 2020 at 9:56 pm

    For the past few weeks, I’ve had to do a soft reset every few days, and sometimes more often. Is there something causing this that can be fixed with something less severe than a hard reset?

  4. kayla says

    October 31, 2020 at 11:15 am

    my lg stylo 4 has been lock for 3days i have online skl and i have missed all of them it is on the lock screen i put in the passcode but it wont let me in and i know the code is right wen i tried to restart it it takes like 6 hours or more to finish

  5. Robert says

    October 10, 2020 at 8:47 pm

    I did a factory reset on my Stylo 4 and it goes through its routine and stops for me to enter a google password that I no longer have. When I did the reset, I thought that all of that Google stuff would be deleted. So now my phone is useless because I don’t have the old password the phone is asking for. What do I do?

  6. Chrystal R says

    September 2, 2020 at 6:35 am

    My Stylo 4 will not factory reset it stays stuck on the Lg screen when u boot the phone up help

  7. Da says

    March 17, 2020 at 7:27 pm

    My Stylo4 phone screen shuts down in 8 seconds. I have tried to reset time period in setting but still goes dark in 8 seconds. Doesn’t shut off if I’m watching a video. But any other action. Unless I keep my finger on the screen the screen shuts down in 8 seconds.

  8. wesley van pelt says

    February 26, 2020 at 11:14 am

    my stylo 4 has locked up adn when i try the hard reset option if tells me no command. do not know why or what is happening, help

  9. Karissa says

    August 14, 2019 at 8:25 am

    I have the lg stylo 5 and i’m entering the lock code i set to use the fingerprint and its telling me wrong pin now the issue is I release the power/lock button and press it again and then the phone restarts. No factory reset menu

  10. Nancy says

    August 8, 2019 at 2:00 pm

    Brand new LG Stylo 4 is doing exactly what old one did (“old” one was less than a year old). When I want to make a call it says “dialing”. Instead of connecting and showing the seconds ticking, it goes from dialing to a bright red “call ended”. I can’t make nor recieved calls OR texts. One guy from tech support (last year) told me what buttons to hit. It turns out that if I went to “settings/general “tab”/about phone/network”, that my service state should say “in service” (it didn’t. It said roaming) and my “mobile network state” should say “connected”. It doesn’t. It says “disconnected”. I haven’t gotten this $200 piece of crap to make or receive calls in over a week. And yes….it STILL says disconnected. It’s a beautiful phone and I love all the higher end bells and whistles. It really is my favorite phone….WHEN IT WORKS. Can anybody help me get this phone working again?

  11. Sean Roche says

    July 21, 2019 at 11:06 am

    I have the same issue I release the power/lock button and press it again and then the phone restarts. No factory reset menu

  12. Karley says

    July 9, 2019 at 11:55 pm

    My screen is frozen, and I tried soft reset and all of that. But the screen is still stuck to my home screen, and won’t change. And I’m not quite sure what to do. I restarted it, and the screen stays. The only thing I can do is turn it off, and when I turn it on again it’s still frouen

  13. Mitch Bartlett says

    July 9, 2019 at 8:58 am

    @Robyn I would do a hard reset. If that doesn’t solve the issue, there would seem to be a hardware issue with the device that would need to be fixed by LG.

  14. Robyn M T says

    July 9, 2019 at 7:30 am

    I want to know why if I leave my 6 week new LG Stylo 4 sitting for a long period of time and I go to pick it up after getting a message it will turn completely black and in order to get it to open or turn on I have to do a soft reset. This happens multiple times a day. It doesn’t send or receive messages like it should because of this and I have missed some really important ones. In order to receive my messages I have to place an outbound call and once I hang up my phone goes haywire with all the messages, emails and voicemails. I work in a building the has poor reception so I turn my phone off all day. There has to be an easier fix.

  15. Brittany Taft says

    June 30, 2019 at 12:05 am

    My stylo 4 keeps freezing and then automatically shutting down my apps. Games to be more specific. I havent noticed it doing it when I’m scrolling facebook or my emails nor when I’m googling anything, and its not just 1 game, its several of them. Software is up to date, and hasnt been dropped or messed up in any way. Ive even deleted a couple games thinking I had it overloaded.

  16. Deanna says

    May 27, 2019 at 11:59 pm

    My screen is black except when I hold power and volume down buttons then I get the LG logo nothing else will happen. HELP ITS ONLY 6 weeks old and I can’t use my stylo4 please can someone out there give me answers.

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Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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