Learn how to perform a soft or hard reset on the LG Stylo 4 smartphone in the event that you experience problems with the device.
Soft Reset
A soft reset will simply restart the device. Use these steps if the Stylo 4 is frozen or not responding to input. These steps will not erase data from the device.
- Press and hold the “Power” and “Volume Down” buttons until the device reboots.
Hard Reset Button Method
A hard reset will set all data and settings on the phone to factory defaults. These steps will erase data.
Note: If the device is changing ownership or you don’t wish to use the same Google account after the hard reset, be sure to remove the account from “General” > “Accounts”.
- With the phone off, press and hold the “Power/Lock” button and the “Volume Down” button.
- Release the “Power/Lock” button when the LG logo appears, then press and hold it again. Do this while continuing to hold the “Volume Down” button.
- Release both buttons once you see the “Factory data reset” option appears.
- Use the volume buttons to toggle the selection to “Factory data reset“. Use the “Power/Lock” button to select it.
- Use the volume buttons to toggle the selection to “Yes“. Use the “Power/Lock” button to select it.
Hard Reset Menu Method
Note: If the device is changing ownership or you don’t wish to use the same Google account after the hard reset, be sure to remove the account from “General” > “Accounts”.
Go to “Settings” > “General” > “Restart & reset” > “Factory data reset” > “Reset phone” > “Delete all” > “OK“.
Robert says
I did a factory reset on my Stylo 4 and it goes through its routine and stops for me to enter a google password that I no longer have. When I did the reset, I thought that all of that Google stuff would be deleted. So now my phone is useless because I don’t have the old password the phone is asking for. What do I do?
Chrystal R says
My Stylo 4 will not factory reset it stays stuck on the Lg screen when u boot the phone up help
Da says
My Stylo4 phone screen shuts down in 8 seconds. I have tried to reset time period in setting but still goes dark in 8 seconds. Doesn’t shut off if I’m watching a video. But any other action. Unless I keep my finger on the screen the screen shuts down in 8 seconds.
wesley van pelt says
my stylo 4 has locked up adn when i try the hard reset option if tells me no command. do not know why or what is happening, help
Karissa says
I have the lg stylo 5 and i’m entering the lock code i set to use the fingerprint and its telling me wrong pin now the issue is I release the power/lock button and press it again and then the phone restarts. No factory reset menu
Nancy says
Brand new LG Stylo 4 is doing exactly what old one did (“old” one was less than a year old). When I want to make a call it says “dialing”. Instead of connecting and showing the seconds ticking, it goes from dialing to a bright red “call ended”. I can’t make nor recieved calls OR texts. One guy from tech support (last year) told me what buttons to hit. It turns out that if I went to “settings/general “tab”/about phone/network”, that my service state should say “in service” (it didn’t. It said roaming) and my “mobile network state” should say “connected”. It doesn’t. It says “disconnected”. I haven’t gotten this $200 piece of crap to make or receive calls in over a week. And yes….it STILL says disconnected. It’s a beautiful phone and I love all the higher end bells and whistles. It really is my favorite phone….WHEN IT WORKS. Can anybody help me get this phone working again?
Sean Roche says
I have the same issue I release the power/lock button and press it again and then the phone restarts. No factory reset menu
Karley says
My screen is frozen, and I tried soft reset and all of that. But the screen is still stuck to my home screen, and won’t change. And I’m not quite sure what to do. I restarted it, and the screen stays. The only thing I can do is turn it off, and when I turn it on again it’s still frouen
Mitch Bartlett says
@Robyn I would do a hard reset. If that doesn’t solve the issue, there would seem to be a hardware issue with the device that would need to be fixed by LG.
Robyn M T says
I want to know why if I leave my 6 week new LG Stylo 4 sitting for a long period of time and I go to pick it up after getting a message it will turn completely black and in order to get it to open or turn on I have to do a soft reset. This happens multiple times a day. It doesn’t send or receive messages like it should because of this and I have missed some really important ones. In order to receive my messages I have to place an outbound call and once I hang up my phone goes haywire with all the messages, emails and voicemails. I work in a building the has poor reception so I turn my phone off all day. There has to be an easier fix.
Brittany Taft says
My stylo 4 keeps freezing and then automatically shutting down my apps. Games to be more specific. I havent noticed it doing it when I’m scrolling facebook or my emails nor when I’m googling anything, and its not just 1 game, its several of them. Software is up to date, and hasnt been dropped or messed up in any way. Ive even deleted a couple games thinking I had it overloaded.
Deanna says
My screen is black except when I hold power and volume down buttons then I get the LG logo nothing else will happen. HELP ITS ONLY 6 weeks old and I can’t use my stylo4 please can someone out there give me answers.