Sometimes you might need to perform a soft or hard reset on the Acer Iconia 10 tablet. A soft reset will simply restart the tablet without data loss. A hard reset will clear all data and settings from the device and set it back to factory default settings.
Soft Reset
A soft reset may be required if the device is frozen and unresponsive on a black or white screen. To perform a soft reset, simply press and hold the “Power” button until the Acer logo appears on the screen.
Hard Reset
A hard reset may be required if you experience constant problems with the device or if the tablet is changing ownership.
Note: If the device is changing ownership or you plan to use a different Google account with it, be sure to remove any Google accounts under “Settings” > “Accounts” before performing a hard reset. This will remove the device protection.
Method 1
Starting at the Home screen, bring up the Apps list and choose “Settings” > “Backup & reset” > “Factory data reset” > “Reset tablet” > “Erase Everything“.
Method 2
- With the tablet powered off, press and hold the “Volume Up” button.
- Press the “Power” button for about 2 seconds to turn the tablet on, then release it. Continue to hold “Volume Up“.
- When you see the recovery menu on the screen, release the “Volume Up” button.
- Use the volume buttons to toggle the selection to highlight “Wipe Data/Factory Reset“.
- Press “Power” to choose the selection.
This tutorial applies to the Acer Iconia 10 models B3-A30 and B3-A40.
Lucy Finch says
I’ve tried what you suggested and my tablet still won’t turn on it comes up with the light to show that it’s charging but nothing comes up on the screen and it won’t turn on I don’t know what to do please help ,it was working fine yesterday and earlier this morning my charger works but not very well so not sure if it’s to do with the charger? Or charge on the tablet
Patricia says
My Iconia One 10 B3 A40 no longer works. Tried all of the ideas. Light does not even come on when I tried to charge the battery. Nothing. Won this in a reading contest. It did work for a couple of weeks. I showed it to the librarian who is tech savvy and she could not get it to work either.
Edward Mitton says
Thanks for the volume/power key tip. My tablet also would not start even after trying it from the boot menu. However I did a system/file scan (seeme like the same idea as windows ScanDisk). After doing this (about 5 minutes) it said it was successful and then I was able to successfully reboot without losing anything. :-)
Clair says
I tried the steps above and it did wipe the data. The problem I have is that I have two of these tablets that a former employee set up and it’s now asking me for the previous email address and password that these tablets were linked to. And I don’t know this. The recovery phone number was the ex-employees private number. I’ve verified that I am the owner by getting a Google verification code sent to the works email account but even though I have done that I still cannot access the tablet.
Sash says
Hello,My ACER is doesn’t start at all the android system- it is show me the android green man and one red triangle in ‘attention’ over it.
Mitch Bartlett says
You can contact Acer and provide them with proof of purchase. They should assist you with unlocking the phone.
Tab says
Hi. The former owner forgot to erase their google account. Master reset is done. Any advice? BTW…Settings button won’t open by holding @ key. Google assist nor translate work either.
Jarno says
Tim, i also just reboot the first time and it didn’t work, what you need to do is scroll a little bit down and select factory reset, when you have done that, than you can just simply reboot it.
Tim Byles says
I have tried both of these resets, but my one 10 still won’t work.
I get to the recovery page, but when I try to reboot, it just goes blank.
Please help.