Sometimes you might need to perform a soft or hard reset on the Acer Iconia 10 tablet. A soft reset will simply restart the tablet without data loss. A hard reset will clear all data and settings from the device and set it back to factory default settings.
Soft Reset
A soft reset may be required if the device is frozen and unresponsive on a black or white screen. To perform a soft reset, simply press and hold the “Power” button until the Acer logo appears on the screen.
Hard Reset
A hard reset may be required if you experience constant problems with the device or if the tablet is changing ownership.
Note: If the device is changing ownership or you plan to use a different Google account with it, be sure to remove any Google accounts under “Settings” > “Accounts” before performing a hard reset. This will remove the device protection.
Method 1
Starting at the Home screen, bring up the Apps list and choose “Settings” > “Backup & reset” > “Factory data reset” > “Reset tablet” > “Erase Everything“.
Method 2
- With the tablet powered off, press and hold the “Volume Up” button.
- Press the “Power” button for about 2 seconds to turn the tablet on, then release it. Continue to hold “Volume Up“.
- When you see the recovery menu on the screen, release the “Volume Up” button.
- Use the volume buttons to toggle the selection to highlight “Wipe Data/Factory Reset“.
- Press “Power” to choose the selection.
This tutorial applies to the Acer Iconia 10 models B3-A30 and B3-A40.
Patricia says
May 14, 2019 at 10:54 pmMy Iconia One 10 B3 A40 no longer works. Tried all of the ideas. Light does not even come on when I tried to charge the battery. Nothing. Won this in a reading contest. It did work for a couple of weeks. I showed it to the librarian who is tech savvy and she could not get it to work either.
Edward Mitton says
April 11, 2019 at 4:45 pmThanks for the volume/power key tip. My tablet also would not start even after trying it from the boot menu. However I did a system/file scan (seeme like the same idea as windows ScanDisk). After doing this (about 5 minutes) it said it was successful and then I was able to successfully reboot without losing anything. :-)
Clair says
January 2, 2019 at 5:26 amI tried the steps above and it did wipe the data. The problem I have is that I have two of these tablets that a former employee set up and it’s now asking me for the previous email address and password that these tablets were linked to. And I don’t know this. The recovery phone number was the ex-employees private number. I’ve verified that I am the owner by getting a Google verification code sent to the works email account but even though I have done that I still cannot access the tablet.
Sash says
December 3, 2018 at 8:20 amHello,My ACER is doesn’t start at all the android system- it is show me the android green man and one red triangle in ‘attention’ over it.
Mitch Bartlett says
September 9, 2018 at 7:03 pmYou can contact Acer and provide them with proof of purchase. They should assist you with unlocking the phone.
Tab says
September 9, 2018 at 5:04 pmHi. The former owner forgot to erase their google account. Master reset is done. Any advice? BTW…Settings button won’t open by holding @ key. Google assist nor translate work either.
Jarno says
September 1, 2018 at 2:38 amTim, i also just reboot the first time and it didn’t work, what you need to do is scroll a little bit down and select factory reset, when you have done that, than you can just simply reboot it.
Tim Byles says
August 30, 2018 at 1:46 amI have tried both of these resets, but my one 10 still won’t work.
I get to the recovery page, but when I try to reboot, it just goes blank.
Please help.