Learn how to perform a soft or hard reset on the Samsung Galaxy S9 smartphone.
A soft reset will simply force a reboot in the event the S9 has become frozen or unresponsive. Data will not be cleared from the device after a soft reset.
Press and hold “Volume Down” + “Power” buttons for about 10 seconds. The device should restart.
A hard reset will set the device to factory default settings. All data will be cleared from the device when performing a factory reset.
- With the Galaxy S9 powered off, press and hold the “Volume Up” and “Bixby” buttons.
- Continue to hold both buttons, then press and release the “Power” button to power the device on.
- Release all buttons when the Samsung logo appears. The Android Recovery menus should appear.
- Use the volume buttons to toggle the selection to “Wipe data / factory reset“. Press “Power” to choose the highlighted selection.
Open “Settings” > “General management” > “Reset” > “Factory data reset” > “Reset” > “Delete all”
How do I disable Factory Reset Protection?
Factory Reset Protection prevents access to your device without your permission. It locks the device to your Google account. If you’re changing ownership of the phone, you will want to turn this feature off.
You can disable Factory Reset Protection by removing your Google account from the device before the factory reset. This can be done under “Settings” > “Accounts and cloud” > “Accounts” > “Google” > select the account > > “Remove account“.
This tutorial applies to the SM-G960V, SM-G965V models of the Samsung Galaxy S9.