Microsoft Outlook 2013 crashed on me today. When I tried to launch it again, I received an error that said:
Outlook Data File – The file C:\Users\user name\AppData\Local\Microsoft\user name\username.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.
Restarting my computer was not an option at the time. Here’s how you can solve the issue.
Fix 1 – Kill All Outlook Related Processes
- Right-click the task bar and select “Task Manager“, or press CTRL + ALT + Delete, then choose “Task Manager“.
- Select the “Processes” tab.
- Look for anything named “Communicator“, “Lync“, “ucmapi” or “Outlook“. If you find any items related to these, select it, then select the “End task” button.
Fix 2 – Disable Cached Exchange Mode
- Close Outlook.
- Open “Control Panel” and select “Mail“.
- Select the “Email Accounts” button.
- Choose the “Email” tab.
- Highlight the email address giving you the warning (email.ost), then select “Change“.
- Uncheck “Use Cached Exchanged Mode“.
- Select “Next” then “Finish“.
Now attempt to launch Outlook again. Hopefully, it works fine now.
If neither of these work, you might have another computer or program grabbing the OST file. Makes sure anything that uses Outlook is completely closed on any workstation that may interface with Outlook.
Thanks to Alix Jimenez for Fix 2.
Ketan Korat says
hollaaa… its working after follow upper step..
zach says
Note that fix #2 isn’t really so much of a fix so much as it is a workaround.
By disabling cached exchange mode, you’re basically telling outlook to not use the .ost file.
As a result, your outlook performance will be slower, as it need to get everything from the server whenever you want to see it, rather than utilize the local .ost.