• Skip to main content
  • Skip to primary sidebar

Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

  • Topics
    • Android
    • Browsers
    • Gaming
    • Hardware
    • Internet
    • iPhone
    • Linux
    • macOS
    • Office
    • Reviews
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Why is “Junk” Grayed Out in Outlook 365?

Why is “Junk” Grayed Out in Outlook 365?

February 27, 2023 by Mitch Bartlett 3 Comments

You may notice that the “Junk” option in Microsoft Outlook 365 is grayed out. When this is the case, you are not able to access the options to block email or access the Junk Email Options screen. The option is usually grayed out both on the Home tab and when you right-click on a message.


Solution 1 – Registry Fix

  1. Hold the Windows Key and press “R” to bring up the Windows Run dialog.
  2. Type “regedit“, then press “Enter“.
  3. Navigate to the following location in the registry:
    • Current user
    • Software
    • Policies
    • Microsoft
    • Office
    • 16 (May be 14 or 15 depending on version)
    • Outlook
  4. Open “disableAntispam” and change value to “0“

If this setting keeps getting reset and you are working in a company environment, contact your IT personnel.


Solution 2 – Plugin Conflict

Another reason that “Junk” may be grayed out, is a plugin may be interfering with the setting. This is often the case when security software is installed on the computer. You can check for and disable these plugins using these steps.

  1. Press and hold the Windows key, then press the “R” key to bring up the run dialog.
  2. Type “outlook /safe” without quotes, then select “OK“.
  3. Select the name of your profile.
  4. Select “File” > “Options” >  “Add-ins“.
  5. Select the “Go…” button at the bottom of the window where it says “Manage COM Add-ins“.
  6. Review the list for anything that you think may interfere with the Junk setting. Uncheck those items.

Solution 3 – Access Through Office 365 Interface

Another reason the Junk option might be because you are using Outlook in a corporate environment where the Junk email options are controlled from “The Cloud” via the Office 365 service. If this is the case, you won’t be able to access the Junk settings from the Junk selecting within Outlook. Instead, you will have to use the Office 365 interface by following these steps:

  1. From Outlook, select “File“.
  2. Next to the “Account Settings” setting, there will be a link you can select to access the link that will take you to the web interface.
  3. Type the username and password for your account. This is usually the same as the password you use to login to your workstation.
  4. Select the settings gear in the upper-right corner, then select “Options“.
  5. Select “block or allow“.
  6. The screen will be shown where you can select one of the following options:
    • Don’t move email to my Junk Email folder – With this option, no email messages will be filtered.
    • Automatically filter junk email – With this option, you can add email addresses or entire domains to the safe senders and recipients or blocked senders list.
  7. Select “Save” when you’re done modifying the screen.

You Might Also Like

  • Outlook Get Add-ins Button Is Grayed Out: Top 5 Solutions in 2023
    Outlook Get Add-ins Button Is Grayed Out: Top 5 Solutions in…
  • How to Turn Off Outlook's Junk Email Filter
    How to Turn Off Outlook's Junk Email Filter
  • Outlook 2016: "Use Cached Exchange Mode" Option is Grayed Out
    Outlook 2016: "Use Cached Exchange Mode" Option is Grayed…
  • Fix: Cannot Delete Junk Mail on iPhone
    Fix: Cannot Delete Junk Mail on iPhone
  • Windows 11: Fix Screen Saver Selection is Grayed Out
    Windows 11: Fix Screen Saver Selection is Grayed Out
  • iPhone & iPad: "Share My Location" is Grayed Out
    iPhone & iPad: "Share My Location" is Grayed Out

Filed Under: Office

Reader Interactions

Comments

  1. Keith Bickers says

    January 10, 2023 at 12:33 pm

    This also just worked for Outlook version 2202 with the same issue.

  2. Briana says

    January 29, 2019 at 1:35 pm

    This was very helpful. Thank you for such user-friendly instructions.

  3. William Babcock says

    September 29, 2018 at 2:16 pm

    Outlook 2016 no longer have options probably from an update. So this means junk email settings no longer have settings.

Did this help? Let us know!

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • 3 Ways to Choose All Files in a Folder – Windows 11
  • Apple TV+: How to Erase a Show From the Up Next List
  • How to Change the Profile Picture on Disney+
  • Local Security Policy: What Is It and How to Open It in Windows 11
  • How to Create and Erase an Alarm in Windows 11
  • 10 Best NAS Storage Device for Home and Professional Use
  • PS5 NVMe Requirements You Must Fulfill to Expand PS5 Storage
  • Steam Deck Won’t Turn On: 8 Possible Fixes You Can Try

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

© Copyright 2023 Guiding Tech Media · All Rights Reserved · Privacy