A common problem Apple iPhone, iPad and iPod Touch users seem to be coming across is that when they play a video, no sound is played. Here are a few things that could be causing the issue.
Ensure Volume/Ringer is Turned Up
Make sure the volume/ringer is turned all the way up. Some users have had to open the “Music” or “YouTube” app, play a song/video, turn the volume up, then play the video again to get it to work.
Microphone Covered/Clogged
The device may detect something in the microphone jack and fail to play sound through the speaker. Ensure that your finger or case is not accidentally covering the microphone hole while you are recording. Also, clean out the microphone jack using compressed air or a toothpick if needed.
Speaker Blocked
Check the speaker and microphone to make sure it isn’t blocked with lint or other foreign object. A needle seems to work for cleaning them out.
Airplay is On
Ensure Airplay is not enabling a connection to another device. Swipe up from the bottom of the screen to reveal the Control Center, select the “AirPlay” icon and disconnect anything that may be connected.
Charging Jack Clogged
I have not experienced this myself, but some users have reported that cleaning the charging jack works.
Hopefully one of the above solution fixes your issue. Share your experience in the comments section.
Elaine says
All my videos recorded and played just fine on my iPhone 7, but when I backed all my iPhone media up onto an external hard drive there is now no audio on ANY of my video files played or copied from the back-up hard drive!
I’ve tried VLC, Quicktime and just playing them in the Finder. Nothing works! I’m using a Macbook Pro running OS 10.13.6.
Help!
Candace says
My phone isn’t that old, and I have had it for several months and still have about a year and a half on my plan. My phone isn’t working for these remedies, the only sound on my phone that works is YouTube. Also it won’t let me call anyone it has the speaker thing blurred out and no one can hear me on the other end can someone help please
John Weidner says
Some times you can’t hear the audio of videos create with iOS when playing them back with certain programs. See https://discussions.apple.com/thread/8193654 for more details.
Laurence 1603 says
I’ve got no sound on my I pad , it is 3weeks old , my volume is on full , what do I do please
sheila2007 says
I created a movie in google photos with iPad Pro . However, it has no sound . It has sound only playing in editing mode or immediately after it is played in editing mode.
Emmett says
Nope. Nothing. The sound is cut out on 6 videos, and the videos after have sound, so it can’t be any outerware problems
Jill says
Tried playing a song & video sound came back. Thank you!
Ellen Miller says
The only thing that works for me is to reboot. You hold down the home button & power button like you’re taking a screenshot, but hold it down long enough to see the apple logo. The system reboots and my problem is fixed, but only temporarily. I keep having to reset! I have an ipad air. The problem seems to be bigger than the solutions you listed here.