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Galaxy S7: How to Hard & Soft Reset

Galaxy S7: How to Hard & Soft Reset

By 21 Comments

If you are experiencing problems with your Samsung Galaxy S7 smartphone, you may want to learn how to perform a soft or hard reset on the device.

Soft Reset

If your S7 is stuck at a black screen or frozen where it won’t respond to commands and you just want to force your the device to power off, perform these steps.

  • Press and hold the “Power” and “Volume Down” buttons for eight to twenty seconds and the device will eventually turn off.

The soft reset process will not delete data from your phone.

Hard Reset Via Phone Menus

Warning: Performing these steps will erase data from the memory on your phone. Any settings or data located in the phone’s memory will be deleted.

If you can access the menus on your phone, you can use these steps to perform a hard reset.

  1. From the Home screen, select “Apps“.
  2. Swipe over to the screen that has the “Settings” icon, then select it.
  3. Choose “Personal“ at the top of the screen.
  4. Select “Back up and reset“.
  5. Tap “Factory data reset“.
  6. A warning will appear warning you that your data will be erased. If you’re sure you want to proceed with the hard reset, tap “Reset device“.

Hard Reset From Device Startup

A method to hard reset is provided in case your phone doesn’t start up properly and you can’t perform the software method.

  1. Power the S7 completely off. Ensure that all notification lights are off before you try the next step.
  2. Press and hold “Volume Up“, then press and release “Power“. If you did everything correctly, the Samsung Galaxy logo will appears, and it will say “Recovery Booting” in the upper-left corner of the screen.
  3. Use the “Volume Down” button to toggle the selection to “wipe data/factory reset“, then press the “Power” button to make that selection.
  4. Use the “Volume Down” button to toggle the selection to “Yes — delete all user data“, then press the “Power” button.
  5. The factory reset process will begin. It can take a few minutes. Once it’s finished, select the reboot system now option, and your device will restart in its factory reset state.

You have successfully completed a hard reset on the Samsung Galaxy S7.

This post applies to the SM-G930, SM-G935 (Edge) models of the Samsung Galaxy S7 smartphone.

Reader Interactions

Comments

  1. My Samsung Galaxy S7 is frozen in the reboot command prompt screen. It has a teal colored screen, command prompt lines in the upper left corner, and says “Downloading… Do not turn off target” in the middle of the the screen. Pressing and holding any button combination has no effect. What can I do?

  2. You need to hold the volume up and the home button when you turn on the power. Then hold them both until the Android screen comes up. That will then let the reset start.

  4. I work in government and section leaders have a government phone that they give up when they leave. I have a phone that was reset to give to a new leader, but now it is saying to continue, sign in with a google account that was previously synced with the phone. The previous user doesn’t know the password they created for their google account or the recovery account they created. How can I bypass this or get the phone to become fully reset. Tried the hold up-volume while pressing power and nothing happened.

  5. My S7 edge takes a very long time to start after factory reset. I factory reset my galaxy s7 edge. Now it stuck at checking connection, and not going forward. I checked through both mobile data and wifi. What to do? Thanks.

  7. @Ian – That sounds like a hardware problem. Will it connect to any other network? If it won’t connect to multiple networks, I would return the phone or have it serviced.

  8. Hi can somebody help me please. My Samsung galaxy s7 will not connect to the WiFi….. at all.
    I have done master resets and soft resets.
    After the master reset it connected for 30 seconds then turned off and will not connect again. It also won’t connect the Bluetooth but that isn’t important it’s the WiFi I need. Help please. Many thanks in advance

  9. Hello Mitch, my galaxy S7 has frozen on the start up screen. Pushing the power button to shut if off is not working. Do you have any other suggestions. Please help.

  10. My Galaxy S7 is having problems when I use the phone the other person cannot hear me but I can hear them. Am I to reset it or should I just go into Verizon.

  13. My samsung galaxy s7 shows it has 64 GB of internal memory but it also says insufficient storage. And if I insert the sd card, it gets very slow. Please help

  14. My samsung galaxy s7 shows it has 64 GB of internal memory but it also says insufficient storage. Please help

  15. My s7 just says.

    Bootloader exception
    (RST_STAT=0x10000000
    EVT 1.0
    ASV TBL. VER=8, GRADE=C
    ECT : PARA005I
    LOT_ID=NA00F
    CHIP_ID=03344e1e2f1c
    CHIP_ID2=00000000
    MNGS:42’C APOLLO:43’C G3D:43’C ISP:45’C
    Exception: do_ handler_serror: SERROR(est: 0xbf000000)
    Z
    pc : 0x8f0131d0 lr : 0x8f022b7c sp : 0x8f10fe90 @
    @ % 0

  16. Hi I cannot bring up my phone s7, Charged overnight but can’t even startup it frozen at welcome screen not going forward any help is appreciated.

    thx

  20. My toddler pressed something And my s7 reset.
    Just says ‘ this device was reset. To continue sign in with a google account that was previously synced on this device.’ Was the soft or hard reset? I’m having to wait for 72 hrs as I forgot my google account password and I reset it. Pls help have I lost my data?

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