If you are experiencing problems with your Samsung Galaxy S7 smartphone, you may want to learn how to perform a soft or hard reset on the device.
Soft Reset
If your S7 is stuck at a black screen or frozen where it won’t respond to commands and you just want to force your the device to power off, perform these steps.
- Press and hold the “Power” and “Volume Down” buttons for eight to twenty seconds and the device will eventually turn off.
The soft reset process will not delete data from your phone.
Hard Reset Via Phone Menus
Warning: Performing these steps will erase data from the memory on your phone. Any settings or data located in the phone’s memory will be deleted.
If you can access the menus on your phone, you can use these steps to perform a hard reset.
- From the Home screen, select “Apps“.
- Swipe over to the screen that has the “Settings” icon, then select it.
- Choose “Personal“ at the top of the screen.
- Select “Back up and reset“.
- Tap “Factory data reset“.
- A warning will appear warning you that your data will be erased. If you’re sure you want to proceed with the hard reset, tap “Reset device“.
Hard Reset From Device Startup
A method to hard reset is provided in case your phone doesn’t start up properly and you can’t perform the software method.
- Power the S7 completely off. Ensure that all notification lights are off before you try the next step.
- Press and hold “Volume Up“, then press and release “Power“. If you did everything correctly, the Samsung Galaxy logo will appears, and it will say “Recovery Booting” in the upper-left corner of the screen.
- Use the “Volume Down” button to toggle the selection to “wipe data/factory reset“, then press the “Power” button to make that selection.
- Use the “Volume Down” button to toggle the selection to “Yes — delete all user data“, then press the “Power” button.
- The factory reset process will begin. It can take a few minutes. Once it’s finished, select the reboot system now option, and your device will restart in its factory reset state.
You have successfully completed a hard reset on the Samsung Galaxy S7.
This post applies to the SM-G930, SM-G935 (Edge) models of the Samsung Galaxy S7 smartphone.
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Brian says
Hello. My samsung s7 is frozen in start up. Does not turn of when I push power button. I can restart it by pressing power und sound Down at the same time , and then it is frozen Again. Can you help?
Tony Davis says
My Samsung Galaxy S7 is frozen in the reboot command prompt screen. It has a teal colored screen, command prompt lines in the upper left corner, and says “Downloading… Do not turn off target” in the middle of the the screen. Pressing and holding any button combination has no effect. What can I do?
Rob says
You need to hold the volume up and the home button when you turn on the power. Then hold them both until the Android screen comes up. That will then let the reset start.
SHAGHAYEGH says
Hello
my galaxy S7 prime stuck at SAMSUNG in back round after reset
Seth King says
I work in government and section leaders have a government phone that they give up when they leave. I have a phone that was reset to give to a new leader, but now it is saying to continue, sign in with a google account that was previously synced with the phone. The previous user doesn’t know the password they created for their google account or the recovery account they created. How can I bypass this or get the phone to become fully reset. Tried the hold up-volume while pressing power and nothing happened.
Faheem says
My S7 edge takes a very long time to start after factory reset. I factory reset my galaxy s7 edge. Now it stuck at checking connection, and not going forward. I checked through both mobile data and wifi. What to do? Thanks.
Yvette says
I locked myself out of my S7. Is there any way to retrieve my photos?
Mitch Bartlett says
@Ian – That sounds like a hardware problem. Will it connect to any other network? If it won’t connect to multiple networks, I would return the phone or have it serviced.
Ian watson says
Hi can somebody help me please. My Samsung galaxy s7 will not connect to the WiFi….. at all.
I have done master resets and soft resets.
After the master reset it connected for 30 seconds then turned off and will not connect again. It also won’t connect the Bluetooth but that isn’t important it’s the WiFi I need. Help please. Many thanks in advance
Shay says
Hello Mitch, my galaxy S7 has frozen on the start up screen. Pushing the power button to shut if off is not working. Do you have any other suggestions. Please help.
Greta says
My Galaxy S7 is having problems when I use the phone the other person cannot hear me but I can hear them. Am I to reset it or should I just go into Verizon.
Paul says
When you say data will be lost, does this mean my verizon account as well?
Mitch Bartlett says
What class is the SD card you are using. Be sure it is at least a class 10 card.
Shaun says
My samsung galaxy s7 shows it has 64 GB of internal memory but it also says insufficient storage. And if I insert the sd card, it gets very slow. Please help
Shaun says
My samsung galaxy s7 shows it has 64 GB of internal memory but it also says insufficient storage. Please help
Anthony Brown says
My s7 just says.
Bootloader exception
(RST_STAT=0x10000000
EVT 1.0
ASV TBL. VER=8, GRADE=C
ECT : PARA005I
LOT_ID=NA00F
CHIP_ID=03344e1e2f1c
CHIP_ID2=00000000
MNGS:42’C APOLLO:43’C G3D:43’C ISP:45’C
Exception: do_ handler_serror: SERROR(est: 0xbf000000)
Z
pc : 0x8f0131d0 lr : 0x8f022b7c sp : 0x8f10fe90 @
@ % 0
SriRanga Nanduri says
Hi I cannot bring up my phone s7, Charged overnight but can’t even startup it frozen at welcome screen not going forward any help is appreciated.
thx
Josue says
what if its stuck on recovery booting
Greg says
Same issue as MORT.
Greg says
As MORT says – hard reset no help. Stuck on welcome screen.
Nonny says
My toddler pressed something And my s7 reset.
Just says ‘ this device was reset. To continue sign in with a google account that was previously synced on this device.’ Was the soft or hard reset? I’m having to wait for 72 hrs as I forgot my google account password and I reset it. Pls help have I lost my data?
mort says
Doesn’t work.
Comes up to a welcome screen no matter how many times we try it.