If Roku throws an error message saying it failed to load content, this could indicate there’s a network problem somewhere or the service is unavailable.
Fix Roku App Failed to Load Content Error
Reboot your device
If this issue is only a temporary glitch, rebooting your Roku device and modem should clear it.
You can either go to Settings → System → System restart, or you can simply disconnect the power cord for 30 seconds.
Update Roku
Manually updating Roku may fix this channel loading issue. The channels that you’re streaming rely on a certificate chain that may not be working as intended.
By updating the software version, you also refresh the certificate chain for your channels.
- Navigate to Settings
- Select System
- Go to System Update
- Select Check Now to check for updates
- Install the latest Roku software release.
Remove the channel
If this issue is affecting only one or a couple of channels, try removing the problematic channel(s). Don’t forget to restart your device after you deleted the channel(s). You can then add the channel back again and check if the issue is gone.
Create a new account
Make sure the problematic channel is available in the region you’re currently located in. The account you’re using needs to be created in the same region.
If you’re no longer located in the region where you initially created your account, you need to create a new Roku account. Then, reset your device and link the new account to your newly created Roku account. Check if you can play content on the new account.
Note: If you’re currently located in one of the five US territories, Roku won’t be able to load channel content.
Contact support
If the issue persists, you can contact the channel support and let them know you can’t load the respective channel. Keep in mind that many of the channels available on Roku are maintained directly by the channel provider.
DORIS E BAUGH says
My Roku Channel won’t load, Pbs kids won’t load, TUBI won’t load, YouTube won’t load, and hulu won’t load. I have tried everything that has been suggested. Rebooting, updating system, resetting to factory settings, restarting my connection, deleting these apps then resetting the system, etc… Can anybody help me??
Warren says
The show will start and then stop fix the problem this sucks big time the last comment wasn’t what I said on the first fix the problem now
Warren says
The show will start and then stop fix the problem this sucks big time
Mary McKinney says
I was prompted by disney plus to update my app. Doing this started all of my problems. After updating my Disney Plus app my Roku Channel won’t load, Pbs kids won’t load, TUBI won’t load, YouTube won’t load, and hulu won’t load. I have tried everything that has been suggested. Rebooting, updating system, resetting to factory settings, restarting my connection, deleting these apps then resetting the system, etc… Can anybody help me??
Mojdeh says
Hi I was watching tamashakhaneh persian channel till last night but l cant find it any more and I can not search it aswell it says you could not add tamashakhaneh persian tv please help me to fix it thank you
Timothy Strabley says
I’m very upset that my Roku TV said that I care pay for Starz and Epix now my Roku Channel won’t load my Roku channel will not load anything my stars and epic stealth will not load because they are part of my Roku Channel my Roku help and troubleshooting channel will not load because it’s part of Roku I am very upset and very unhappy with this I’ve tried to resolve all issues but cannot get a live person to talk to just a computer I’m tired of it I paid good money for it and now I’m upset there is no help when you need it