If Roku throws an error message saying it failed to load content, this could indicate there’s a network problem somewhere or the service is unavailable.
Fix Roku App Failed to Load Content Error
Reboot your device
If this issue is only a temporary glitch, rebooting your Roku device and modem should clear it.
You can either go to Settings → System → System restart, or you can simply disconnect the power cord for 30 seconds.
Update Roku
Manually updating Roku may fix this channel loading issue. The channels that you’re streaming rely on a certificate chain that may not be working as intended.
By updating the software version, you also refresh the certificate chain for your channels.
- Navigate to Settings
- Select System
- Go to System Update
- Select Check Now to check for updates
- Install the latest Roku software release.
Remove the channel
If this issue is affecting only one or a couple of channels, try removing the problematic channel(s). Don’t forget to restart your device after you deleted the channel(s). You can then add the channel back again and check if the issue is gone.
Create a new account
Make sure the problematic channel is available in the region you’re currently located in. The account you’re using needs to be created in the same region.
If you’re no longer located in the region where you initially created your account, you need to create a new Roku account. Then, reset your device and link the new account to your newly created Roku account. Check if you can play content on the new account.
Note: If you’re currently located in one of the five US territories, Roku won’t be able to load channel content.
Contact support
If the issue persists, you can contact the channel support and let them know you can’t load the respective channel. Keep in mind that many of the channels available on Roku are maintained directly by the channel provider.
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