Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

Fix Office “Something went wrong” Error 1058-13

by 80 Comments

If you are trying to start a Microsoft Office application or uninstall and repair and receive the following error:

“Something went wrong. We’re sorry, but we are unable to start your program. Please ensure it is not disabled by the system. Error Code: 1058-13”

Office something went wrong error

This problem usually occurs because the Microsoft Office ClickToRun Service is not enabled. To enable it again, try these steps.

  1. Select “Start“, then type “CMD“.
  2. Right click “Command Prompt” and choose “Run as Administrator“.
  3. The Administrator Command Prompt window appears. Type the following, then press “Enter“:
    • sc config clicktorunsvc start= auto
  4. You should receive a “SUCCESS” message. Now type the following, then press “Enter“:
    • sc start clicktorunsvc
  5. Your output should look like this.
    Start Office clicktorun output

Now try to start a Microsoft Office application or run an uninstall or repair as you originally intended. Hopefully, it works now.

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Comments

  2. office 2013 user says

    NICE ! followed word for word and it worked perfectly. able to run my repair and fixed office 2013 on win 10 32 bit.

  8. Harry Antzoulis says

    I also received the following:
    “open service failed 1060
    The specified service does not exist as an installed service”

    I cannot find any relevant guidance…
    Thank you

  13. Christian says

    Yes, worked first time on Win 7 Pro. Brilliant and simple. I love it! Much easier than MS repair routine described on their website. I am very thankful to you, Mitch. God bless you! :-)

  17. jen says

    Thank you so much! This solution worked and was so easy to follow. Thanks a million!

  18. Ivor says

    no did not work I got the message: “open service failed 1060
    The specified service does not exist as an installed service

  23. Cindy says

    Running the command let me run the repair on MS Office – thank you! However, the repair did not resolve my problem.

    I can find Winword.exe in C:\Program Files\Microsoft Office 15\root\office15. It is there.
    Whether I double click, or right-click and choose Run as Admin, I still get the message that “Windows cannot find the program…..

  28. Ivana says

    Wow thank you so much. You saved me $99 which is how much the tech wanted to repair this issue. This is a milestone for me.

  32. Mike says

    Genius! I couldn’t start Word or Excel and other post started me on the wrong direction this has saved me hours of work to fix.

  36. Phil Lamdin says

    It worked! And this from a complete non-techie, I have to say I suprised even myself!. Thank you!

  39. Sharon Connolly says

    Your fix saved me hours! I thought I had lost all of my Outlook e-mails, which would have been a disaster… thank you for all the time you put into your website!

  40. Jannice says

    Sadly this did not fix. A message told me that “This service cannot be started either because it is disabled or because it has no enabled devices associated with it”. Can you suggest anything else please?

  43. Tom S says

    Brilliant! Beats the you know what out of a reinstall! Now why couldn’t Microsoft have this on their website, just saying….Thanks!

  44. Tom says

    OMG this saved me thank you sooooooooooooo much ….have college assignments due soon and was about to freak out if I couldnt get this to work so thank you!

  45. Redinterface says

    Thanks so much! This was easy and worked for me after MS online support tech failed to help

  46. S Vincent says

    Thank you so much… it worked! I have been struggling to understand Microsoft Help for 3 hours and your clear instructions worked 1st time! I was ready to give up! I’m not a Tech person and hit one stumbling block as I didnt know how to choose Run as Administrator and the importance of spaces, but a couple of tries later and I now have access to my emails again. Thanks again..!

  51. Amzi Java says

    Thank you so much Mitch Bartlett and Co.
    It helped resolve the issue.
    Merry Christmas and a happy new year 2018

  53. Marcia says

    I cannot believe I was able to follow directions and fix my problem. I am so far away from understanding technical computer talk, I break out in a cold sweat and pray! Thank you so much for the pictures — could not have done this without them. Bless you and Happy 2018.

  58. Cristy says

    Did not work for me.
    Received a positional parameter cannot be found that accepts argument “start=auto”
    when entered sc start clicktorunsvc…..no output as shown above.

  59. Amy says

    Suddenly could not open Word and received error message 1058-13. Found this through a Google search and it completely solved my problem. Thank you!

  60. JM Volk says

    Thanks so much! This was easy and worked for me after MS online support tech failed to help.

  64. Liz says

    I was given this link by Microsoft… yea!

    My only issue is that my system is in Spanish and I dont know what the executable commands are in that language. Can you help? When I type CMD it comes up C:\USERS\ NAME OF MY COMPANY>

    I tried all the Spanish words I knew for Administrator Execute, Run etc, but no luck…And if I right click there, there is nothing that says run as administrator (in Spanish)

    Help please!

  79. Richard Naef says

    Thanks worked! However had to make a small change to one of the commands;

    sc config clicktorunsvc start= auto

    requires a space after = and before command

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