Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.
Try these steps to fix this issue.
Fix 1 – Toggle Airplane Mode
Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.
If the above steps do not work, you may want to try to restart the phone.
Fix 2 – Clear Google App Data
- Open “Settings” > “Apps” > “Google App” > “Storage“.
- Select “Clear data“.
Brian Witcombe says
Just toggling airplane mode off and on again as suggested worked fine for me on my Samsung Tab S. Thanks.
Michael Thomas Mckillip says
Google said OFFLINE in the left corner of my browser so I went and did “step two” first thinking it couldn’t possibly be “step one” clearing all my data and whatever but turn out airplane mode for 10 seconds was the ticket so thanks man! If you have a Galaxy S7 and up, I recommend “step on” first before you panic and double check your bank app to see if you paid the bill
Chidinma says
My WhatsApp is not working, is saying no internet connection and iroko is saying application offline. How do I go about it
Brightman says
Nothing has worked. Still says I”m offline.
Betty says
No Still Doing Same Thing —- NO Internet
Barbara Weimann says
This phone is a piece of garbage and expensive piece of garbage. The assistant is totally frustrating. It works when it feels like working sometimes I ask it what time it is and it says it will do an internet search for that. In Heaven’s name why would it have to do an internet search to find out what freaking time it is. Just now it again told me it is offline, it is not offline my Wi-Fi is working, I have internet. This happens all the time. There are so many things wrong with this phone I cannot even begin to list them all here. I would like to be sent a replacement phone this one must be defective.
Maggie says
when i use google maps it usually is fine. Tells me route to take, estimated time with traffic. shows the traffic situation….. EXCEPT with one route only. There is one route that it 100% of the time says that its offline. It shows the route, but no traffic situation. I have tried clearing cache, clearing app storage, etc.. nothing is working.
Jeff Thomas says
Thank You very much,
Worked well
ConnieU says
Same here!!! This phone is not worth the time and effort it takes to make a call or email or receive either. I do not have a cell phone for games, texting, etc. My husband has a critical blood disorder where he can bleed out. My cell is for emergencies. Since I can’t count on this device, I am going to go to QVC, HSN or a local store to buy one that I can count on. Going to T-Mobile doesn’t help either. Their staff did nothing to fix all the problems with this phone. They want to blame the user. Well, I can tell you that it is NOT the user, it is the piece of junk cell phone they sold me for a lot of money.
Elorm kwame says
My gmail and all the google service always go offline while my phone has internet connection and I can’t use some. Apps without google service. I have to format my phone becos of this but to no avail still can access my account on my phone.
Shannon says
My phone only goes off line when I try to look something up
Shirley Renaud says
Thank you ..simple fix once I contacted you..:)
Karen says
I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!
Roy Pryer says
Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.
steve says
Worked for me – cleared google storage cache
ate says
Thank you it works for me after struggling two days
Becca says
Yes! Thanks so much
Mike says
I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps
noziphiwo says
I can not send or receive e-mails on my phone it keeps on saying I’m offline!!!!