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Fix — Google for Android Shows as Offline

By 40 Comments

Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.

Try these steps to fix this issue.

Fix 1 – Toggle Airplane Mode

Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.

If the above steps do not work, you may want to try to restart the phone.

Fix 2 – Clear Google App Data

  1. Open “Settings” > “Apps” > “Google App” > “Storage“.
  2. Select “Clear data“.

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Comments

  1. I have been so frustrated by this issue. I finally figured it out! (Well, my 18yo brother fixed it, but I’m gonna take credit..he’ll never know! 😁)

    Go to your phone’s settings, click “Connections,” and turn on both “LTE Calling” and “WiFi Calling.”

    You can turn these on to fix the issue with the “you are offline” garbage, and you can still keep your phone on power saver mode.

  3. Ok so I have a 9s+ i have tried EVERYTHING to my phone, so i figured out why the one location sharing with me is showing offline and why others may show online. TRY THIS, go on the persons phone showing offline and open their google maps… just open it. Now go to your phone and see its now showing them. Offline happens when it has not been used for awhile by that person…they are basically offline with google maps only because they are not active on it.

  4. Enormously frustrating; my S9+ seemingly loses its internet connection and it can be ‘mid-flow’, so having been online one minute it suddenly can’t connect the next. BUT, it’s really only Chrome that’s got issues. Everything else is fine.

    This has been going on for a couple of weeks and am not sure if is consistent with any particular updates.

    Albeit a temporary workaround, to save the pain of a reboot (which fixes it) I’ve found that by opening the native Samsung browser and doing a search in there (for anything at all; kittens with wings, poker for the under 5’s, Bob, etc.) for some reason Chrome then realises the error of its ways and stops being silly. Weird.

  7. Thanks.
    Assistant wasn’t doing much today and yesterday – “offline” issues.
    Deleting the data worked.

  8. If you recently were logged out of your Google account, make sure to log back in. That’s what solved the issue for me. Instead of the app saying I was logged out, it kept saying I was offline, which was not.

  9. I have a variation of this problem. My wifi is ok, but google thinks I’m offline. If I do a google search, the phone says there are a number of things you can do offline and my search results are one thing all text. Sometimes in the results there is a button in lower left corner of screen that says search and if I press it, I get the results of a previous search. If I do several repeated searches then I may get an appropriate result. I cannot find out how to tell it that it’s not offline. I’m writing this from my pc and the results for search on how to do it is for everything but what I want to know. This is the closest I could find.

  11. Follow these steps from top to bottom, at least one of them should fix the problem.
    1.)Turning off ‘Power Saving’ mode (Most likely the case)
    2.)Turning off ‘Data Saver’
    3.)Turning on AirPlane mode (turning off wifi/data/etc)
    -wait a few seconds
    -Turning off AirPlane mode(turning on wifi/data/etc)
    4.)Restarting phone

  12. I had the same issue and was able to fix it by going into my Setting> Connections> Data Usage> Mobile Data switch to “ON”

  14. My LG phone is offline. I can’t get it back online, make calls or do texts. I got a text saying my Sim card was changed and I did not notify that. Was my phone hacked? How do I correct? I have tmobile

  15. hi I have problem my google chrome is not working,i tried everything it says offline check connection when using my data but its fine on wifi

  16. i have a oneplus 3 and i am trying to use my google voice but my phone keeps saying off line, it is not offline, i toggle airplane, i tried clearing cache in storage, in memory, been trying other things online, any help

  22. Just toggling airplane mode off and on again as suggested worked fine for me on my Samsung Tab S. Thanks.

  23. Google said OFFLINE in the left corner of my browser so I went and did “step two” first thinking it couldn’t possibly be “step one” clearing all my data and whatever but turn out airplane mode for 10 seconds was the ticket so thanks man! If you have a Galaxy S7 and up, I recommend “step on” first before you panic and double check your bank app to see if you paid the bill

  24. My WhatsApp is not working, is saying no internet connection and iroko is saying application offline. How do I go about it

  27. This phone is a piece of garbage and expensive piece of garbage. The assistant is totally frustrating. It works when it feels like working sometimes I ask it what time it is and it says it will do an internet search for that. In Heaven’s name why would it have to do an internet search to find out what freaking time it is. Just now it again told me it is offline, it is not offline my Wi-Fi is working, I have internet. This happens all the time. There are so many things wrong with this phone I cannot even begin to list them all here. I would like to be sent a replacement phone this one must be defective.

  28. when i use google maps it usually is fine. Tells me route to take, estimated time with traffic. shows the traffic situation….. EXCEPT with one route only. There is one route that it 100% of the time says that its offline. It shows the route, but no traffic situation. I have tried clearing cache, clearing app storage, etc.. nothing is working.

  30. Same here!!! This phone is not worth the time and effort it takes to make a call or email or receive either. I do not have a cell phone for games, texting, etc. My husband has a critical blood disorder where he can bleed out. My cell is for emergencies. Since I can’t count on this device, I am going to go to QVC, HSN or a local store to buy one that I can count on. Going to T-Mobile doesn’t help either. Their staff did nothing to fix all the problems with this phone. They want to blame the user. Well, I can tell you that it is NOT the user, it is the piece of junk cell phone they sold me for a lot of money.

  31. My gmail and all the google service always go offline while my phone has internet connection and I can’t use some. Apps without google service. I have to format my phone becos of this but to no avail still can access my account on my phone.

  34. I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!

  35. Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.

  39. I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps

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