Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.
Try these steps to fix this issue.
Fix 1 – Toggle Airplane Mode
Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.
If the above steps do not work, you may want to try to restart the phone.
Fix 2 – Clear Google App Data
- Open “Settings” > “Apps” > “Google App” > “Storage“.
- Select “Clear data“.
Uddin says
I’m connected to my WiFi, but when I go onto google play games it says I need to connect.
What do I do
Alex says
Tried everything! Went to storage, no feature to clear data on the app!
Siena says
I tried but it still didn’t work
Lyn says
Thank you! GPS finally works after months.
Eric says
I had this same issue and isolated it being SSD memory. The SSD card is removable on some Samsung and Motorola phones and in my case, my Motorola edge. The SSD card I used was 8 to 10 years old I have not tried using a more modern faster card since I have 256 MB internel memory on the phone. Once I removed the SSD and rebooted I have never had the Google Assistant offline message again.
Stephanie says
Will clearing the Google app data thing lose any of my info I NEED? like passwords or user IDs or anything like that? I’m afraid to do it
Lala says
All of step 1 worked for me
Steve says
These fixes are temporary at best. What else can be done?
I even use a WiFi booster!
Ursula Leach says
I called t-mobile and they guided me through and I got it working again. That is the easiest way of doing that
Bee says
What about when its offline then its back on for a couple of minutes then it goes back offline again wont show its on untill he uses his phone to make a call or uses mesenger. Im just wondering. Cus he has good signal and good internet
PATRICIA W NORMAN says
The issue with my phone when it had connection issues what’s that I had Xfinity Wi-Fi on by mistake. I guess Xfinity kept trying to connect and that effort kept my phone from connecting in its usual way. And I don’t even have a subscription to Xfinity. I think I must have pressed its button by mistake.
LeeChan says
Thank you so much,It’s working…I know Turn on / off Airplane mode method already…But that’s irritating…This google application cleared datanis new information…That’s working well to me
Pauline E Hall says
I also am having difficulty with internet connection. I am trying all the above suggestions. It is still lagging. I am going to restart the tablet, with the hope that it will solve the issue.
Alissa says
AH, After a week of trying to figure all kinds of things to fix my location services issue, it did turn out to be a google account log in issue, Once I logged back in through maps,( which I never realized I had logged out in the first place), I was all good again, so thanks to those who mentioned it.
Roger says
Still in offline mode ☹
Julie says
On android I went to settings> connections> data usage and turned on mobile data. Then shut off wifi to test it and I’m able to access the internet again. Don’t forget to turn wifi back on after you test it! Ha!
Rose says
It can definitely be a signin / password issue!
I had recently changed my Gmail password, but it doesn’t automatically link up to Google Maps.
So it can boot you out of maps until you sign into that.
It *showed* me as signed in, but I really wasn’t.
My fix — if you switch to another account (go to the icon on the top right where it shows your name symbol, for me an R), and then switch back, it will tell you you were signed out and prompt you to enter your new password. Do that, get the verification code, and Maps works again!!
Thanks again to the posters who suggested it could be a logged out issue.
Eric J Gregg says
My Galaxy Note 8 Inadvertently went into factory reset due to a keystroke caused by me fumbling with the otter box it went into. The back-ups I had with Google Password vault, Verizon Cloud and some other redundancies allowed me to restore the phone pretty close to pre-reset. The last issue was no internet connection away from WiFi. Tip #1 “Toggle Airplane mode” fixed it! Sweet!
zjhao says
Thank you~~ It works again.
Gary summers says
Yes it did
IRGo says
My wife has I use location sharing on Google maps. When I looked for her location got the”offline” message. She shared location on a different Google account. I now see her twice the old account still shows “offline” the new account works fine.
Angel says
Hi. Since I upgraded to android 10, my apps started crashing and I can’t log into Playstore or my Google account on my Huawei mate 20 pro phone.
My Google account keeps saying offline though I’m connected to the internet. I’ve tried the steps above without success..i still can’t log in to my account. Please help
Christina says
Tracy,
Thank you so much for commenting about not being signed in, that fixed my problem immediately!!
msneary says
Suggested fixes didn’t work, but I discovered that the Google News settings on my iPhone 6s were set to Cellular Data off.. Turned it on. Fixed.
tracy says
I tried all sorts when my maps kept saying cannot reach internet. Turned out I was not signed in on my phone to my google account! Fingers crossed working now…..
steri says
yeah !!! finally !!! I tried the flight mode for 10 seconds and it worked on pocof1 with MIUI 11.
JC says
Hey everyone – struggled with this for a bit but the solution on my phone was easy (speaking as a Verizon user). Drag your systray down and navigate to your carrier logo. Tap it until it shows LTE as connected. Doesn’t have anything to do with app permissions in my situation. Seems like I accidentally disabled internet access without filly disabling cellular connectivity. This is most likely your situation if you only have issues when not connected to WiFi.
Maria says
From about 24th of month to around 12th of the next month, I get “You are offline” … 80℅ of the time.
From around 13 th of month to around 23rd next month, not much of that “offline” nonsence. …
… makes you think, doesn’t it?
MC
Med says
Unfortunately not. I have a Samsung S9+. The airplane mode toggle didn’t work. Clearing App storage worked for about 2 seconds and then it went off line again.
K. Miller says
Thanks Greta Metker! That worked! When I opened google maps on the phone that was offline it said problem not sharing location and to the side it said fix. So when I clicked fixed it did just that!
Robert says
Two days ago I recived upgrade to beta version 10.28.0 (new version with incognito mode) and now it works perfectly. I have signed to be a beta tester few days before.
Robert says
I’m affraid location sharing issue is related to google account, not device you’re using. One fine day all my devices started to display I’m offline and not sharing my location. When I log in to another google account (my Mom’s) on my android phone, everything works fine. I checked my account settings, my devices settings (Samsung Galaxy with Android 9, iPad with IOS12, Huawei MediaPad T5 Android 8, PC Windows 10) and found no errors. Even reseting my phone to factory default settings and configuring it again gives no good result, still can’t share my location.
Bonita Copes says
My husband was offline. He turned his phone off and restarted if. Then a note came up in location sharing saying fix it . Clicked it and it was fixed..Hope it works for you.
Fathima says
I have Samsung s 10+ if I share location it showing offline I did so many things but not work out please help me hopefully
Thank you
Tanisa says
Nothing has worked. Still says I”m offline.
bhenkle says
Thanks Jam – that fixed the off line issue! :-)
Money says
Hello sir….when i turn off my mobile data and after 20 min when i turn on..its not working..but when the same time i turn on flightmode and same time of turn off flight mode..the mobile data starts working…tell me please how to fix this problem
Jam says
I have been so frustrated by this issue. I finally figured it out! (Well, my 18yo brother fixed it, but I’m gonna take credit..he’ll never know! ?)
Go to your phone’s settings, click “Connections,” and turn on both “LTE Calling” and “WiFi Calling.”
You can turn these on to fix the issue with the “you are offline” garbage, and you can still keep your phone on power saver mode.
Monica says
It worked! Thank you!
Greta Metker says
Ok so I have a 9s+ i have tried EVERYTHING to my phone, so i figured out why the one location sharing with me is showing offline and why others may show online. TRY THIS, go on the persons phone showing offline and open their google maps… just open it. Now go to your phone and see its now showing them. Offline happens when it has not been used for awhile by that person…they are basically offline with google maps only because they are not active on it.
Frank says
Enormously frustrating; my S9+ seemingly loses its internet connection and it can be ‘mid-flow’, so having been online one minute it suddenly can’t connect the next. BUT, it’s really only Chrome that’s got issues. Everything else is fine.
This has been going on for a couple of weeks and am not sure if is consistent with any particular updates.
Albeit a temporary workaround, to save the pain of a reboot (which fixes it) I’ve found that by opening the native Samsung browser and doing a search in there (for anything at all; kittens with wings, poker for the under 5’s, Bob, etc.) for some reason Chrome then realises the error of its ways and stops being silly. Weird.
Tiffany says
That totally worked!!! Thanks! :)
Ann Phillips says
I have a Galaxy s7 and it didn’t work, so frustrating.
Scott Johnson says
Thanks.
Assistant wasn’t doing much today and yesterday – “offline” issues.
Deleting the data worked.
SocalViking says
If you recently were logged out of your Google account, make sure to log back in. That’s what solved the issue for me. Instead of the app saying I was logged out, it kept saying I was offline, which was not.
Jeffrey Wayne Hotson says
I have a variation of this problem. My wifi is ok, but google thinks I’m offline. If I do a google search, the phone says there are a number of things you can do offline and my search results are one thing all text. Sometimes in the results there is a button in lower left corner of screen that says search and if I press it, I get the results of a previous search. If I do several repeated searches then I may get an appropriate result. I cannot find out how to tell it that it’s not offline. I’m writing this from my pc and the results for search on how to do it is for everything but what I want to know. This is the closest I could find.
Jarmila V Harper says
no still says wifi not connected . i turn off my mobile data when i am home
SonicFlash250 says
Follow these steps from top to bottom, at least one of them should fix the problem.
1.)Turning off ‘Power Saving’ mode (Most likely the case)
2.)Turning off ‘Data Saver’
3.)Turning on AirPlane mode (turning off wifi/data/etc)
-wait a few seconds
-Turning off AirPlane mode(turning on wifi/data/etc)
4.)Restarting phone
Dana says
I had the same issue and was able to fix it by going into my Setting> Connections> Data Usage> Mobile Data switch to “ON”
Michael Winkler says
I have tried both steps and nothing works. No clue why this is doing this.
Kara Aiello says
My LG phone is offline. I can’t get it back online, make calls or do texts. I got a text saying my Sim card was changed and I did not notify that. Was my phone hacked? How do I correct? I have tmobile
sinazo says
hi I have problem my google chrome is not working,i tried everything it says offline check connection when using my data but its fine on wifi
Brian Polonsky says
i have a oneplus 3 and i am trying to use my google voice but my phone keeps saying off line, it is not offline, i toggle airplane, i tried clearing cache in storage, in memory, been trying other things online, any help
Huy Nguyen says
Switching on/off airplane worked.
Caroline Hart says
where do i find storage in the google app
Carl says
A have a Galaxy S8. Sorry but this didn’t work.
Joyce says
It did! Yeah!!! On my zte max xl
Izu says
Worked for me. All these commenters need to learn how to tech.
Samsung galaxy s9
Brian Witcombe says
Just toggling airplane mode off and on again as suggested worked fine for me on my Samsung Tab S. Thanks.
Michael Thomas Mckillip says
Google said OFFLINE in the left corner of my browser so I went and did “step two” first thinking it couldn’t possibly be “step one” clearing all my data and whatever but turn out airplane mode for 10 seconds was the ticket so thanks man! If you have a Galaxy S7 and up, I recommend “step on” first before you panic and double check your bank app to see if you paid the bill
Chidinma says
My WhatsApp is not working, is saying no internet connection and iroko is saying application offline. How do I go about it
Brightman says
Nothing has worked. Still says I”m offline.
Betty says
No Still Doing Same Thing —- NO Internet
Barbara Weimann says
This phone is a piece of garbage and expensive piece of garbage. The assistant is totally frustrating. It works when it feels like working sometimes I ask it what time it is and it says it will do an internet search for that. In Heaven’s name why would it have to do an internet search to find out what freaking time it is. Just now it again told me it is offline, it is not offline my Wi-Fi is working, I have internet. This happens all the time. There are so many things wrong with this phone I cannot even begin to list them all here. I would like to be sent a replacement phone this one must be defective.
Maggie says
when i use google maps it usually is fine. Tells me route to take, estimated time with traffic. shows the traffic situation….. EXCEPT with one route only. There is one route that it 100% of the time says that its offline. It shows the route, but no traffic situation. I have tried clearing cache, clearing app storage, etc.. nothing is working.
Jeff Thomas says
Thank You very much,
Worked well
ConnieU says
Same here!!! This phone is not worth the time and effort it takes to make a call or email or receive either. I do not have a cell phone for games, texting, etc. My husband has a critical blood disorder where he can bleed out. My cell is for emergencies. Since I can’t count on this device, I am going to go to QVC, HSN or a local store to buy one that I can count on. Going to T-Mobile doesn’t help either. Their staff did nothing to fix all the problems with this phone. They want to blame the user. Well, I can tell you that it is NOT the user, it is the piece of junk cell phone they sold me for a lot of money.
Elorm kwame says
My gmail and all the google service always go offline while my phone has internet connection and I can’t use some. Apps without google service. I have to format my phone becos of this but to no avail still can access my account on my phone.
Shannon says
My phone only goes off line when I try to look something up
Shirley Renaud says
Thank you ..simple fix once I contacted you..:)
Karen says
I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!
Roy Pryer says
Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.
steve says
Worked for me – cleared google storage cache
ate says
Thank you it works for me after struggling two days
Becca says
Yes! Thanks so much
Mike says
I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps
noziphiwo says
I can not send or receive e-mails on my phone it keeps on saying I’m offline!!!!