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Fix — Google for Android Shows as Offline

By Mitch Bartlett 109 Comments

Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.

Try these steps to fix this issue.

Fix 1 – Toggle Airplane Mode

Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.

If the above steps do not work, you may want to try to restart the phone.

Fix 2 – Clear Google App Data

  1. Open “Settings” > “Apps” > “Google App” > “Storage“.
  2. Select “Clear data“.

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Filed Under: Android Tagged With: Nougat

Reader Interactions

Comments

  1. Jay says

    May 2, 2022 at 4:02 am

    Thank you Darren for your suggestion in uninstalling all updates…it worked a treat. I had been trying to fix it for two days then came across this site.

  2. Nestor says

    March 17, 2022 at 3:48 pm

    I fixed this problem with the instructions written by Darren:

    Clearing Google Play Store
    1. Settings -> Apps & notifications
    2. Google Play services -> Storage
    3. Clear Cache & Clear Storage

    Uninstalling Google Play Updates
    1. Settings -> Apps & notifications
    2. Google Play services
    3. 3 Dots (Top-right corner) Uninstall Updates

    Afterwards restart the phone and check if the problem is solved!

  3. Darren Lee says

    December 28, 2021 at 12:10 pm

    I spent hours trying to fix this issue on my father’s phone. I finally fixed it by clearing the Google Play Store AND uninstalling all of its updates.

    Clearing Google Play Store
    1. Settings -> Apps & notifications
    2. Google Play services -> Storage
    3. Clear Cache & Clear Storage

    Uninstalling Google Play Updates
    1. Settings -> Apps & notifications
    2. Google Play services
    3. 3 Dots (Top-right corner) Uninstall Updates

    This fixed it for us. Hopes it works for everyone else as well!

  4. Piyush Gehlot says

    November 11, 2021 at 9:45 am

    try reboot your device it can also help :D

  5. JerryD says

    November 2, 2021 at 5:19 pm

    Should have included that this is on a Pixel 4A running Android 12.

  6. JerryD says

    November 2, 2021 at 5:18 pm

    Been having the problem since November 1, 2021 when I updated to the November 5th update (it didn’t occur to me that it was early, and I typically don’t get updates until after the 10th.

    Neither fix worked!

  7. Larry says

    October 28, 2021 at 4:31 pm

    Wow I have never had this issue before and I post a lot of photos. I have tried all the steps and nothing is working.

  8. Russell K Stence says

    October 24, 2021 at 11:15 am

    Hooray! Step 2 fixed my problem. Thank you!

  9. Clarence says

    September 23, 2021 at 8:23 pm

    Thankyou for helping me

  10. Quanita says

    September 21, 2021 at 4:38 pm

    Thank you Jon, your suggestion worked.

  11. Not Kristine says

    September 15, 2021 at 12:37 pm

    I went into settings > Google Services > Mobile Data & Messaging > Data Management > Over Wi-fi or Cellular

    And that worked

  12. Yogesh Giri says

    August 12, 2021 at 10:23 am

    After doing these two steps google assistant is not working offline

  13. jon says

    August 5, 2021 at 9:30 pm

    go to setting/general management/reset/network reset. this will reset all networks such as wifi, bluetooth, mobile data, etc.

  14. Paul phiri says

    August 3, 2021 at 3:26 am

    I tried these but it doesn’t work

  15. Suraj says

    August 2, 2021 at 7:36 am

    Still not working

  16. Frank says

    June 29, 2021 at 2:06 am

    Still not working, please I need a solution to this.

  17. Mehrdad says

    June 25, 2021 at 1:32 am

    Thanks. Thanks. You are Ok

  18. Richard hines says

    June 21, 2021 at 3:32 pm

    Turn incognito mode on maps ,this is the only fix that has enabled me to use maps again

  19. Wendy Donley says

    June 20, 2021 at 10:30 am

    I am old and have no computer to be on-line! WHERE
    DID GOOGLE OR WHOMEVER PUT EVERYTHING I SENT TO ME IN MY NAME?

  20. ingrid says

    June 17, 2021 at 4:02 pm

    I used android system security update. That worked.

  21. Heather says

    June 16, 2021 at 11:56 am

    I cant access my email, xbox app, or anything that deals with Microsoft! I have a Samsung 10+ and have to use my boyfriends phone to access anything!

  22. Jack Bremner says

    June 1, 2021 at 9:41 pm

    I have tried every suggestion thst I can find. Nothing works. This is a big problem!
    I have a Samsung Galaxy S10, but I am having to use an old phone for maps and navigation.

  23. Keats says

    May 30, 2021 at 2:32 pm

    None of these methods worked for me. The airplane mode thingy (in this case, aeroplane mode because my phone is a moto Rola g fast) is not accessible because my mother has an app on my phone where she can block my apps meaning she has full control over my phone.

  24. Emmanuel l Jr says

    May 26, 2021 at 3:47 am

    I have the same problem…first it was with you tube,google,and google play store but facebook, WhatsApp work perfectly so i cant seem to figure out what the problem is coming from even when my data is on..

  25. Lisa HAMILTON says

    May 15, 2021 at 6:33 pm

    I’ve done all of these and none of them work. My phone is semi-new, so I’m not sure what to do. It’s been saying I’m offline for a few weeks now and I’m upset because of it and it’s not my WiFi because I’ve used other WiFi to and it still didn’t work. There are absolutely no updates needed on my phone, please help.

  26. Frances says

    April 30, 2021 at 3:01 pm

    Still not working and it has nothing to do with having a new phone. I’ve had this phone for over a year.

  27. Alex T says

    April 9, 2021 at 9:48 am

    This is constantly happening. It should not be happening on a brand new Samsung S21 Ultra on 6G 1GBPS internet. Get your stuff together, maybe I’ll retry Chrome again in a few years when the software is better

  28. Goldy says

    April 3, 2021 at 7:26 am

    I got three Gmail accounts. Two are working fine both in laptop as well as in Android mobile phone while using chrome and Firefox browsers.
    But the third account works fine in the laptop. But in Android mobile, after logging using browsers either chrome or Firefox lite., it always shows no offline messages, empty inbox showing an annoying image of a Weeping Cloud. Compose button is active, but I am unable to send any mail even to myself. When I click on inbox, it says Lables not available. But shows links to view Gmail in older version or desktop version. Older version link works, displays mail in html mode, where I am able to view and send emails but with limited features and then logout of Gmail.
    I tried all methods both on laptop and android phone but invain. In my phone, always shows the offline in browser. Kindly help. I AM INTERESTED IN USING BROWSER ONLY BUT NOT THE GMAIL APP. I AM CONFUSED WHY IT HAPPENS TO A PARTICULAR GMAIL ACCOUNT ONLY.

  29. Bathandwa says

    February 22, 2021 at 3:03 am

    I been trying all the fix steps but it does not want to open its still saying offline and in the bottom it says search, location

  30. Rahul Chamar says

    February 19, 2021 at 8:37 pm

    It is working now, thanks from India, Uttar Pradesh.

  31. Bram says

    February 7, 2021 at 4:28 am

    This issue was also opened in Google Support webpage portal and Google has already closed the thread without a clear resolution.

    My tip to Google users who are annoyed by this issue of being offline for no apparent reason is to just use other MORE RELIABLE AND ALWAYS ONLINE search engines like:

    BING.COM
    MSN.COM
    YAHOO.COM
    HOTBOT.COM

    Dont bother to try to understand the cause of the problem. Let Google support handle that and fix it. Your time is valuable.

  32. Denise says

    January 27, 2021 at 8:52 pm

    Before I went to sleep I was sharing my location with my boyfriend. In the middle of the night it showed offline and I didn’t touch it. Why did that happen

  33. Uddin says

    January 16, 2021 at 1:36 pm

    I’m connected to my WiFi, but when I go onto google play games it says I need to connect.
    What do I do

  34. Alex says

    January 11, 2021 at 4:30 pm

    Tried everything! Went to storage, no feature to clear data on the app!

  35. Siena says

    January 10, 2021 at 4:11 am

    I tried but it still didn’t work

  36. Lyn says

    December 11, 2020 at 2:30 pm

    Thank you! GPS finally works after months.

  37. Eric says

    December 4, 2020 at 9:19 pm

    I had this same issue and isolated it being SSD memory. The SSD card is removable on some Samsung and Motorola phones and in my case, my Motorola edge. The SSD card I used was 8 to 10 years old I have not tried using a more modern faster card since I have 256 MB internel memory on the phone. Once I removed the SSD and rebooted I have never had the Google Assistant offline message again.

  38. Stephanie says

    November 9, 2020 at 12:20 am

    Will clearing the Google app data thing lose any of my info I NEED? like passwords or user IDs or anything like that? I’m afraid to do it

  39. Lala says

    October 31, 2020 at 2:34 pm

    All of step 1 worked for me

  40. Steve says

    September 29, 2020 at 3:36 pm

    These fixes are temporary at best. What else can be done?
    I even use a WiFi booster!

  41. Ursula Leach says

    September 24, 2020 at 9:13 am

    I called t-mobile and they guided me through and I got it working again. That is the easiest way of doing that

  42. Bee says

    September 10, 2020 at 4:01 am

    What about when its offline then its back on for a couple of minutes then it goes back offline again wont show its on untill he uses his phone to make a call or uses mesenger. Im just wondering. Cus he has good signal and good internet

  43. PATRICIA W NORMAN says

    September 4, 2020 at 3:21 pm

    The issue with my phone when it had connection issues what’s that I had Xfinity Wi-Fi on by mistake. I guess Xfinity kept trying to connect and that effort kept my phone from connecting in its usual way. And I don’t even have a subscription to Xfinity. I think I must have pressed its button by mistake.

  44. LeeChan says

    September 4, 2020 at 10:35 am

    Thank you so much,It’s working…I know Turn on / off Airplane mode method already…But that’s irritating…This google application cleared datanis new information…That’s working well to me

  45. Pauline E Hall says

    August 24, 2020 at 10:02 am

    I also am having difficulty with internet connection. I am trying all the above suggestions. It is still lagging. I am going to restart the tablet, with the hope that it will solve the issue.

  46. Alissa says

    August 12, 2020 at 7:17 pm

    AH, After a week of trying to figure all kinds of things to fix my location services issue, it did turn out to be a google account log in issue, Once I logged back in through maps,( which I never realized I had logged out in the first place), I was all good again, so thanks to those who mentioned it.

  47. Roger says

    July 21, 2020 at 1:03 pm

    Still in offline mode ☹

  48. Julie says

    June 4, 2020 at 4:23 pm

    On android I went to settings> connections> data usage and turned on mobile data. Then shut off wifi to test it and I’m able to access the internet again. Don’t forget to turn wifi back on after you test it! Ha!

  49. Rose says

    May 28, 2020 at 11:11 pm

    It can definitely be a signin / password issue!

    I had recently changed my Gmail password, but it doesn’t automatically link up to Google Maps.

    So it can boot you out of maps until you sign into that.

    It *showed* me as signed in, but I really wasn’t.

    My fix — if you switch to another account (go to the icon on the top right where it shows your name symbol, for me an R), and then switch back, it will tell you you were signed out and prompt you to enter your new password. Do that, get the verification code, and Maps works again!!

    Thanks again to the posters who suggested it could be a logged out issue.

  50. Eric J Gregg says

    May 4, 2020 at 5:31 am

    My Galaxy Note 8 Inadvertently went into factory reset due to a keystroke caused by me fumbling with the otter box it went into. The back-ups I had with Google Password vault, Verizon Cloud and some other redundancies allowed me to restore the phone pretty close to pre-reset. The last issue was no internet connection away from WiFi. Tip #1 “Toggle Airplane mode” fixed it! Sweet!

  51. zjhao says

    April 29, 2020 at 6:36 am

    Thank you~~ It works again.

  52. Gary summers says

    March 14, 2020 at 1:42 pm

    Yes it did

  53. IRGo says

    March 13, 2020 at 4:29 am

    My wife has I use location sharing on Google maps. When I looked for her location got the”offline” message. She shared location on a different Google account. I now see her twice the old account still shows “offline” the new account works fine.

  54. Angel says

    February 21, 2020 at 4:37 am

    Hi. Since I upgraded to android 10, my apps started crashing and I can’t log into Playstore or my Google account on my Huawei mate 20 pro phone.
    My Google account keeps saying offline though I’m connected to the internet. I’ve tried the steps above without success..i still can’t log in to my account. Please help

  55. Christina says

    January 29, 2020 at 6:37 pm

    Tracy,
    Thank you so much for commenting about not being signed in, that fixed my problem immediately!!

  56. msneary says

    January 15, 2020 at 1:23 pm

    Suggested fixes didn’t work, but I discovered that the Google News settings on my iPhone 6s were set to Cellular Data off.. Turned it on. Fixed.

  57. tracy says

    January 4, 2020 at 11:33 pm

    I tried all sorts when my maps kept saying cannot reach internet. Turned out I was not signed in on my phone to my google account! Fingers crossed working now…..

  58. steri says

    December 25, 2019 at 1:32 pm

    yeah !!! finally !!! I tried the flight mode for 10 seconds and it worked on pocof1 with MIUI 11.

  59. JC says

    December 21, 2019 at 3:14 am

    Hey everyone – struggled with this for a bit but the solution on my phone was easy (speaking as a Verizon user). Drag your systray down and navigate to your carrier logo. Tap it until it shows LTE as connected. Doesn’t have anything to do with app permissions in my situation. Seems like I accidentally disabled internet access without filly disabling cellular connectivity. This is most likely your situation if you only have issues when not connected to WiFi.

  60. Maria says

    November 30, 2019 at 8:01 am

    From about 24th of month to around 12th of the next month, I get “You are offline” … 80℅ of the time.
    From around 13 th of month to around 23rd next month, not much of that “offline” nonsence. …
    … makes you think, doesn’t it?
    MC

  61. Med says

    November 24, 2019 at 6:41 pm

    Unfortunately not. I have a Samsung S9+. The airplane mode toggle didn’t work. Clearing App storage worked for about 2 seconds and then it went off line again.

  62. K. Miller says

    November 24, 2019 at 9:19 am

    Thanks Greta Metker! That worked! When I opened google maps on the phone that was offline it said problem not sharing location and to the side it said fix. So when I clicked fixed it did just that!

  63. Robert says

    October 25, 2019 at 4:59 pm

    Two days ago I recived upgrade to beta version 10.28.0 (new version with incognito mode) and now it works perfectly. I have signed to be a beta tester few days before.

  64. Robert says

    October 15, 2019 at 4:22 pm

    I’m affraid location sharing issue is related to google account, not device you’re using. One fine day all my devices started to display I’m offline and not sharing my location. When I log in to another google account (my Mom’s) on my android phone, everything works fine. I checked my account settings, my devices settings (Samsung Galaxy with Android 9, iPad with IOS12, Huawei MediaPad T5 Android 8, PC Windows 10) and found no errors. Even reseting my phone to factory default settings and configuring it again gives no good result, still can’t share my location.

  65. Bonita Copes says

    October 14, 2019 at 6:54 pm

    My husband was offline. He turned his phone off and restarted if. Then a note came up in location sharing saying fix it . Clicked it and it was fixed..Hope it works for you.

  66. Fathima says

    September 30, 2019 at 11:22 am

    I have Samsung s 10+ if I share location it showing offline I did so many things but not work out please help me hopefully
    Thank you

  67. Tanisa says

    September 26, 2019 at 2:33 am

    Nothing has worked. Still says I”m offline.

  68. bhenkle says

    August 31, 2019 at 12:30 am

    Thanks Jam – that fixed the off line issue! :-)

  69. Money says

    August 23, 2019 at 12:54 pm

    Hello sir….when i turn off my mobile data and after 20 min when i turn on..its not working..but when the same time i turn on flightmode and same time of turn off flight mode..the mobile data starts working…tell me please how to fix this problem

  70. Jam says

    August 15, 2019 at 4:26 pm

    I have been so frustrated by this issue. I finally figured it out! (Well, my 18yo brother fixed it, but I’m gonna take credit..he’ll never know! ?)

    Go to your phone’s settings, click “Connections,” and turn on both “LTE Calling” and “WiFi Calling.”

    You can turn these on to fix the issue with the “you are offline” garbage, and you can still keep your phone on power saver mode.

  71. Monica says

    August 14, 2019 at 4:43 pm

    It worked! Thank you!

  72. Greta Metker says

    July 16, 2019 at 6:36 am

    Ok so I have a 9s+ i have tried EVERYTHING to my phone, so i figured out why the one location sharing with me is showing offline and why others may show online. TRY THIS, go on the persons phone showing offline and open their google maps… just open it. Now go to your phone and see its now showing them. Offline happens when it has not been used for awhile by that person…they are basically offline with google maps only because they are not active on it.

  73. Frank says

    July 13, 2019 at 5:34 am

    Enormously frustrating; my S9+ seemingly loses its internet connection and it can be ‘mid-flow’, so having been online one minute it suddenly can’t connect the next. BUT, it’s really only Chrome that’s got issues. Everything else is fine.

    This has been going on for a couple of weeks and am not sure if is consistent with any particular updates.

    Albeit a temporary workaround, to save the pain of a reboot (which fixes it) I’ve found that by opening the native Samsung browser and doing a search in there (for anything at all; kittens with wings, poker for the under 5’s, Bob, etc.) for some reason Chrome then realises the error of its ways and stops being silly. Weird.

  74. Tiffany says

    May 30, 2019 at 2:44 pm

    That totally worked!!! Thanks! :)

  75. Ann Phillips says

    May 4, 2019 at 5:11 am

    I have a Galaxy s7 and it didn’t work, so frustrating.

  76. Scott Johnson says

    March 17, 2019 at 7:19 am

    Thanks.
    Assistant wasn’t doing much today and yesterday – “offline” issues.
    Deleting the data worked.

  77. SocalViking says

    February 12, 2019 at 2:37 pm

    If you recently were logged out of your Google account, make sure to log back in. That’s what solved the issue for me. Instead of the app saying I was logged out, it kept saying I was offline, which was not.

  78. Jeffrey Wayne Hotson says

    February 7, 2019 at 1:51 pm

    I have a variation of this problem. My wifi is ok, but google thinks I’m offline. If I do a google search, the phone says there are a number of things you can do offline and my search results are one thing all text. Sometimes in the results there is a button in lower left corner of screen that says search and if I press it, I get the results of a previous search. If I do several repeated searches then I may get an appropriate result. I cannot find out how to tell it that it’s not offline. I’m writing this from my pc and the results for search on how to do it is for everything but what I want to know. This is the closest I could find.

  79. Jarmila V Harper says

    January 23, 2019 at 2:24 pm

    no still says wifi not connected . i turn off my mobile data when i am home

  80. SonicFlash250 says

    January 18, 2019 at 8:44 pm

    Follow these steps from top to bottom, at least one of them should fix the problem.
    1.)Turning off ‘Power Saving’ mode (Most likely the case)
    2.)Turning off ‘Data Saver’
    3.)Turning on AirPlane mode (turning off wifi/data/etc)
    -wait a few seconds
    -Turning off AirPlane mode(turning on wifi/data/etc)
    4.)Restarting phone

  81. Dana says

    January 15, 2019 at 2:17 pm

    I had the same issue and was able to fix it by going into my Setting> Connections> Data Usage> Mobile Data switch to “ON”

  82. Michael Winkler says

    January 15, 2019 at 5:18 am

    I have tried both steps and nothing works. No clue why this is doing this.

  83. Kara Aiello says

    January 12, 2019 at 6:50 pm

    My LG phone is offline. I can’t get it back online, make calls or do texts. I got a text saying my Sim card was changed and I did not notify that. Was my phone hacked? How do I correct? I have tmobile

  84. sinazo says

    January 7, 2019 at 8:12 am

    hi I have problem my google chrome is not working,i tried everything it says offline check connection when using my data but its fine on wifi

  85. Brian Polonsky says

    December 26, 2018 at 2:46 am

    i have a oneplus 3 and i am trying to use my google voice but my phone keeps saying off line, it is not offline, i toggle airplane, i tried clearing cache in storage, in memory, been trying other things online, any help

  86. Huy Nguyen says

    December 9, 2018 at 10:21 am

    Switching on/off airplane worked.

  87. Caroline Hart says

    December 5, 2018 at 5:54 am

    where do i find storage in the google app

  88. Carl says

    November 8, 2018 at 9:42 am

    A have a Galaxy S8. Sorry but this didn’t work.

  89. Joyce says

    November 1, 2018 at 9:10 pm

    It did! Yeah!!! On my zte max xl

  90. Izu says

    October 26, 2018 at 2:25 pm

    Worked for me. All these commenters need to learn how to tech.

    Samsung galaxy s9

  91. Brian Witcombe says

    September 27, 2018 at 2:08 pm

    Just toggling airplane mode off and on again as suggested worked fine for me on my Samsung Tab S. Thanks.

  92. Michael Thomas Mckillip says

    September 13, 2018 at 12:08 am

    Google said OFFLINE in the left corner of my browser so I went and did “step two” first thinking it couldn’t possibly be “step one” clearing all my data and whatever but turn out airplane mode for 10 seconds was the ticket so thanks man! If you have a Galaxy S7 and up, I recommend “step on” first before you panic and double check your bank app to see if you paid the bill

  93. Chidinma says

    September 9, 2018 at 12:29 pm

    My WhatsApp is not working, is saying no internet connection and iroko is saying application offline. How do I go about it

  94. Brightman says

    August 2, 2018 at 1:25 pm

    Nothing has worked. Still says I”m offline.

  95. Betty says

    July 8, 2018 at 10:25 am

    No Still Doing Same Thing —- NO Internet

  96. Barbara Weimann says

    June 17, 2018 at 9:31 pm

    This phone is a piece of garbage and expensive piece of garbage. The assistant is totally frustrating. It works when it feels like working sometimes I ask it what time it is and it says it will do an internet search for that. In Heaven’s name why would it have to do an internet search to find out what freaking time it is. Just now it again told me it is offline, it is not offline my Wi-Fi is working, I have internet. This happens all the time. There are so many things wrong with this phone I cannot even begin to list them all here. I would like to be sent a replacement phone this one must be defective.

  97. Maggie says

    June 1, 2018 at 8:48 am

    when i use google maps it usually is fine. Tells me route to take, estimated time with traffic. shows the traffic situation….. EXCEPT with one route only. There is one route that it 100% of the time says that its offline. It shows the route, but no traffic situation. I have tried clearing cache, clearing app storage, etc.. nothing is working.

  98. Jeff Thomas says

    May 9, 2018 at 12:28 am

    Thank You very much,
    Worked well

  99. ConnieU says

    March 26, 2018 at 1:17 pm

    Same here!!! This phone is not worth the time and effort it takes to make a call or email or receive either. I do not have a cell phone for games, texting, etc. My husband has a critical blood disorder where he can bleed out. My cell is for emergencies. Since I can’t count on this device, I am going to go to QVC, HSN or a local store to buy one that I can count on. Going to T-Mobile doesn’t help either. Their staff did nothing to fix all the problems with this phone. They want to blame the user. Well, I can tell you that it is NOT the user, it is the piece of junk cell phone they sold me for a lot of money.

  100. Elorm kwame says

    March 25, 2018 at 1:35 pm

    My gmail and all the google service always go offline while my phone has internet connection and I can’t use some. Apps without google service. I have to format my phone becos of this but to no avail still can access my account on my phone.

  101. Shannon says

    March 25, 2018 at 7:54 am

    My phone only goes off line when I try to look something up

  102. Shirley Renaud says

    March 16, 2018 at 1:57 pm

    Thank you ..simple fix once I contacted you..:)

  103. Karen says

    March 3, 2018 at 10:06 am

    I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!

  104. Roy Pryer says

    February 16, 2018 at 4:32 pm

    Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.

  105. steve says

    February 9, 2018 at 3:40 pm

    Worked for me – cleared google storage cache

  106. ate says

    February 2, 2018 at 3:26 am

    Thank you it works for me after struggling two days

  107. Becca says

    January 4, 2018 at 8:00 pm

    Yes! Thanks so much

  108. Mike says

    December 22, 2017 at 4:31 am

    I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps

  109. noziphiwo says

    December 6, 2017 at 5:16 pm

    I can not send or receive e-mails on my phone it keeps on saying I’m offline!!!!

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Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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