Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.
Try these steps to fix this issue.
Fix 1 – Toggle Airplane Mode
Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.
If the above steps do not work, you may want to try to restart the phone.
Fix 2 – Clear Google App Data
- Open “Settings” > “Apps” > “Google App” > “Storage“.
- Select “Clear data“.
Shannon says
My phone only goes off line when I try to look something up
Shirley Renaud says
Thank you ..simple fix once I contacted you..:)
Karen says
I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!
Roy Pryer says
Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.
steve says
Worked for me – cleared google storage cache
ate says
Thank you it works for me after struggling two days
Becca says
Yes! Thanks so much
Mike says
I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps
noziphiwo says
I can not send or receive e-mails on my phone it keeps on saying I’m offline!!!!