Technipages

Smart phone, gadget and computer tutorials

Fix — Google for Android Shows as Offline

Posted on by 15 Comments

Users of the Google or Google Assistant for Android may find times when the app displays a message that says “Offline. No network available. Check your connection and try again.“. It may display this message even when their is an Internet connection.

Try these steps to fix this issue.

Fix 1 – Toggle Airplane Mode

Slide down the notification bar, then switch “Airplane Mode” on. Wait about 10 seconds, then turn Airplane Mode back off.

If the above steps do not work, you may want to try to restart the phone.

Fix 2 – Clear Google App Data

  1. Open “Settings” > “Apps” > “Google App” > “Storage“.
  2. Select “Clear data“.

Reader Interactions

Comments

  2. This phone is a piece of garbage and expensive piece of garbage. The assistant is totally frustrating. It works when it feels like working sometimes I ask it what time it is and it says it will do an internet search for that. In Heaven’s name why would it have to do an internet search to find out what freaking time it is. Just now it again told me it is offline, it is not offline my Wi-Fi is working, I have internet. This happens all the time. There are so many things wrong with this phone I cannot even begin to list them all here. I would like to be sent a replacement phone this one must be defective.

  3. when i use google maps it usually is fine. Tells me route to take, estimated time with traffic. shows the traffic situation….. EXCEPT with one route only. There is one route that it 100% of the time says that its offline. It shows the route, but no traffic situation. I have tried clearing cache, clearing app storage, etc.. nothing is working.

  5. Same here!!! This phone is not worth the time and effort it takes to make a call or email or receive either. I do not have a cell phone for games, texting, etc. My husband has a critical blood disorder where he can bleed out. My cell is for emergencies. Since I can’t count on this device, I am going to go to QVC, HSN or a local store to buy one that I can count on. Going to T-Mobile doesn’t help either. Their staff did nothing to fix all the problems with this phone. They want to blame the user. Well, I can tell you that it is NOT the user, it is the piece of junk cell phone they sold me for a lot of money.

  6. My gmail and all the google service always go offline while my phone has internet connection and I can’t use some. Apps without google service. I have to format my phone becos of this but to no avail still can access my account on my phone.

  9. I got my Galaxy s8 a few months ago and it has been nothing but trouble. I can barely ever get on the internet as it says offline or simply does nothing when i try to go to a page. I have tried rebooting, clearing the phone cache, the google cache and toggling to airplane mode and back. It may work once or twice and then I have the same trouble as before. I have contacted ATT, but they have also been unsuccessful in helping me–it is as if they didn’t understand what to do. I even did a complete factory reset and it worked only a couple of times. Please Help!

  10. Why dont they perfect these phones before they put them on the market? Greedy for your money thats why.

  14. I had the same problem, just bought the android LG was using it for Google maps, when driving I slid it under my leg, so I could use it and check the directions. On my last stop, it was no longer connected to google. It had pulled the top menu at the top of the phone down, and disconnected the data, on mine it shows arrow up, and an arrow down when I pressed on that my service to Google and Pandora was immediately restored. Hope this helps

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