Fix – Windows 8 Store Apps Stuck ‘Pending’

When attempting to download apps from the Windows Store, Windows 8 users may experience a problem where the app is stuck in a “Pending” state, and the download never completes. We have a few things you can do to attempt to fix this problem.


Try a simple restart of Windows first.

Try logging into your Microsoft account again.

  • Open the Store app, then right-click or tap and hold anywhere on the screen.
  • Select the Your Account option.
  • Select Change user.
  • Type your Microsoft account credentials, then select Save.

Reset the Store Cache

Select Start, type wsreset, then select the wsreset option. The Store app will then open where you can see if you can download your apps again.

Fix problems with Windows Update

Windows Update doesn’t seem like it should have anything to do with the Store app, but some people have reported this works.

  • Select Start, type troubleshooting.
  • Select the Troubleshooting option.
  • Select the Fix problems with Windows Update option in the System and Security section.
  • Select Next and follow the rest of the wizard.

Reset Windows Update

  • Select Start, type services, then select the View local services option.
  • Select the Windows Update service, then select Stop to stop the service.
  • Navigate to C:\Windows.
  • Rename the SoftwareDistribution folder to SoftwareDistribution.0
  • Go back to the Services screen and start the Windows Update service again.
  • Attempt to download your apps.

I hope one of these options has solved your problem in Windows 8 with apps stuck in a “Pending” state. To help others and to improve this post, please write about your experience with this problem in the Comments section below.


  1. Wendy says

    The windows update solves the problem after fixing two issues. But I had to check using Administrator rights. Thanks so very much!
    I am totally clueless abt software stuff. Just followed these nstructions .

  2. Bhunnicutt says

    Ummm so Ive tried EVERYTHING and then when i go to change the file name it says its open somewhere else. How am i suppose to find it? Nothing is working and im getting aggravated!!

  3. Zaria says

    I tried every step up and once I got to the fix problems with Windows update it fixed two problems then I closed the troubleshooter and installed my apps!

  4. Devin J. Marx says

    I tried the “Fix Problems with Windows update” and nothing is still happening. Am I doing something wrong?

  5. R says

    Thank you so much!! I attempted both “fix problems with windows update” and “reset windows update” but only the latter worked.

  6. Kim says

    THANK YOU SO MUCH! I did”fix problems with windows update” and then restarted my computer. After being very annoyed at the Microsoft help chat people, who kept trying to convince me I needed to pay them to fix the problem, etc, etc, when I have not even had my laptop a week. Anyways thanks again, you solved much of my stress:)

  7. davidx says

    I did everything except the renaming of the folder; it told me the folder was active somewhere else, supposedly and couldn’t be renamed, but I couldn’t find where else it was active. The Windows Update fix found two problem files and repaired them and after a reboot the Store “pending” apps downloaded and installed OK. Thanks much for all the options/tips.

  8. Wernski says

    Steps 1 and 2 don’t help, Steps 3 & 4 don’t work.

    3 = it says no “Troubleshooting” found
    4 = it doesn’t let you change the filename


  9. Jonathan Wright says

    False alarm, it just allowed me to download, but got stuck on ‘pending’ when installing :(

Leave a Reply

Your email address will not be published. Required fields are marked *