The Roku is a great video streaming solution, but some users have experienced problems where it freezes up from time to time or reboots itself. Here are some steps you can take to troubleshoot the issue.
1. Update Software
Ensure you have the latest and greatest software for your device.
- Press “Home“, then go to “Settings” > “System” > “System updated” > “Check Now“.
2. Restart
Sometimes a good restart is all you need.
- Unplug the power from the rear of the device, then wait about a minute before plugging the Roku back in.
3. Replace HDMI Cable
Some HDMI cables may cause problems. Try a different HDMI cable. If you have more than one HDMI port on your TV, you may also want to try the other port. It may seem strange, but it actually works in some cases, especially if you have a Vizio TV.
4. Factory Reset
Try starting fresh by performing a factory reset on the Roku. You can perform a factory reset one of two ways.
Factory Reset Option 1
- Press “Home“, then go to “Settings” > “System” > “Advanced system settings” > “Factory reset” > “Factory reset everything“.
Factory Reset Option 2
- Press and hold the reset button on the back or bottom of the Roku box for about 20 seconds.
5. Contact Support
If none of the above steps solved your freezing and reboot problems, you may want to contact Roku for support.
- Call 855-766-2988. Support is available 24/7
A says
Did all the trouble shooting recommendations more than once and it still does it………almost daily!
Joe says
Roku Premeire+ started doing it in less than a month of owning it. Reboots at random. No rhyme or reason for reboot. Factory resets and reboots don’t help. Something is wrong with the unit.
Frank says
No. It worked last month but this is my third cable and Factory reset does nothing except me have to re enter all my passwords and waste my fucking time. I even changed back to original background and disable screensavers. This is bs. Just starts doing it after a year with no problems. And I’m not buying a fourth cable. It ain’t the cable. It ain’t needing a reset. It’s just a flaw and they better email me a workaround BESIDES THE ABOVE or I’ll quit using their crap
Viertel says
@Kathy
….it’s a *FACTORY RESET*. What did you think was going to happen?
Heather says
Yes it sure did work! Thank you, i have a roku 2 and a VIZIO TV and it kept kicking me out of tv apps a and would only play certain tv apps. I did the reset button on back of the roku for 20 sec and unplugged all thr cords. And then I switched HDMI cord and it worked!
kathy says
A warning about what effects a Factory Reset has would be helpful here for option 4.