If you are experiencing problems with your Ring Doorbell, you may want to perform a factory hard reset on the device. Here’s how its done.
- Locate the orange button located physically on the back of the doorbell.
- Press and hold the orange button for more than 15 seconds.
- Release the button after 15 seconds. The light on the front of the doorbell should flash a few times indicating the device is resetting.
- Let the device complete the reset for about 5 minutes, and the hard reset should be completed.
L smith says
I have had this problem and I have set my ring up as a new device and that works
Diane mcfann says
I tried the reset of pushing orange button 50 times to no avail. Also charged overnite and
still only 50%. I need help
Jaime Greene says
No, My doorbell quit working for about 2 weeks now! We love the door bell, but getting technical help is very hard!! I have done the hard reset twice and I also am paying the monthly service for something that is not working!
Jim says
My ring doorbell is 3 1/2 years old stop working, l tried resetting it, No help. I have the USB cable connected directly to it wakes up , when I unplug it it just goes dead as my doorbell ring a goner
Donna Rutherford says
Hi there
We paid the yearly fee for the video camera but it is not working. Please advise what to do asap.
Mary says
my ring stopped or is off line for a week now and the orange button does nothing My device is two years old
Carol Jansing says
Having same thing charged it once and it did fine.The next time it doesn’t work. What made it different?Bell rings but no video or sound. CAROL Jansing
Stewart irvine says
Where is the orange reset button
Bruce Litton says
How do I reset ringdoorbell2 with inde motion detection,open windows and smoke detector?
John says
Had to return my three month old Ring doorbell because it stopped working suddenly.
Took the replacement Ring home to install.
I returned my replacement Ring today because the orange setup button wasn’t working.
I took that replacement back and got another.
Orange setup button on that one not working!
Two replacement Ring doorbells in one day- orange setup buttons not working.
Linda Ross says
I connected my ring to be hardwired! But the Health feature shows that it is operating under battery! What can be done about this?
Debra says
My ring had been working perfectly. Now it only records cars going down the street. Never on the front porch. I have reset the motion settings several times
Margie says
I charged the battery but it doesn’t work . Still shows batter is low even thought I tried to reset. Can’t get to orange button in back. I have only had the Ring 2 installed s once April. So what’s going on . I have charged once and it worked fine. Now it does not work. What going on? Not happy with it. Takes too long to let me know there’s someone at the door.
Francis Pittington says
Have had the ring doorbell installed for about six months and it has worked very well with my smart phone. Now it has failed and now my smart phone says to reset link which has been sent to my email address but I have not received such link on my email address. What gives? How do I reactivate the ring doorbell so I can view the results on my smart phone?
Dervan Drysdale says
Installed Ring doorbell2 on my holiday home in the Caribbean home in January 2019. Had someone remove the battery for recharging in May 2019. Now my Phone says “please install a device”. I am in North America. Any suggestions..?
Ken Parker says
My front door RING is hardwired and failed 3 days ago (no connection). Reset per instructions, rebooted router.
Are there other suggestions?
Larry Damron says
My ring stopped connecting to the router after working for 5 months. We use 2 phones. Will using 2 phones change the operation of the Ring? We removed it from the doorbell wiring and put it on charge.
Also now we reset the Ring. We waited 5 minutes. The blue ring lights up to about 10:00 Oclock, and it seems stuck there. What do we do now?
Charlotte Rose says
Hi I’ve had my ring doorbell for a month and everything has been fine.But today I
tried to charge it.I plugged it in and it won’t charge.It wasn’t glowing white in the ring and the
red blinking on the black top was there but now that’s gone too.It’s just blank.I’m not sure what
I’m supposed to do.If you have any helpful advice I would really appreciate it.
Debbie Bean says
My ring doorbell is hardwired and I cannot access the orange button on the BACK of the doorbell. Any other way?
Michael werner says
I connected my ring to be hardwired! But the Health feature shows that it is operating under battery! What can be done about this?
Lisa Brazil says
I went thru the steps for reset but when I go to the app on my phone it shows a login page, ?
Mitch Bartlett says
@Bob – I would purchase a ring screwdriver. https://www.amazon.com/gp/product/B07PZ2WSL2/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=technipages00-20&creative=9325&linkCode=as2&creativeASIN=B07PZ2WSL2&linkId=4603e3f3a60aded7e6dd564583c42e61
Bob Aplin says
How do I remove the ring doorbell from the wall to access the orange button. I no longer have the screwdriver for the two bottom screws. Suggestions?
Harald says
Thanks. Was very herlpfull. Got to know how long to what.
S Woolcombe says
Don’t work at all for me,
Changed my router and cant connect any of my 4 cameras since
Followed every procedure on line
Randy Andeers says
Thanks! This was really helpful. I didn’t notice that little button.