If you are experiencing problems with your Ring Doorbell, you may want to perform a factory hard reset on the device. Here’s how its done.
- Locate the orange button located physically on the back of the doorbell.
- Press and hold the orange button for more than 15 seconds.
- Release the button after 15 seconds. The light on the front of the doorbell should flash a few times indicating the device is resetting.
- Let the device complete the reset for about 5 minutes, and the hard reset should be completed.
Larry Damron says
May 16, 2019 at 8:05 pmMy ring stopped connecting to the router after working for 5 months. We use 2 phones. Will using 2 phones change the operation of the Ring? We removed it from the doorbell wiring and put it on charge.
Also now we reset the Ring. We waited 5 minutes. The blue ring lights up to about 10:00 Oclock, and it seems stuck there. What do we do now?
Charlotte Rose says
April 24, 2019 at 7:44 pmHi I’ve had my ring doorbell for a month and everything has been fine.But today I
tried to charge it.I plugged it in and it won’t charge.It wasn’t glowing white in the ring and the
red blinking on the black top was there but now that’s gone too.It’s just blank.I’m not sure what
I’m supposed to do.If you have any helpful advice I would really appreciate it.
Debbie Bean says
April 24, 2019 at 10:02 amMy ring doorbell is hardwired and I cannot access the orange button on the BACK of the doorbell. Any other way?
Michael werner says
March 20, 2019 at 3:27 pmI connected my ring to be hardwired! But the Health feature shows that it is operating under battery! What can be done about this?
Lisa Brazil says
January 17, 2019 at 2:36 pmI went thru the steps for reset but when I go to the app on my phone it shows a login page, ?
Mitch Bartlett says
December 18, 2018 at 7:43 pm@Bob – I would purchase a ring screwdriver. https://www.amazon.com/gp/product/B071YW88XN/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=technipages-20&creative=9325&linkCode=as2&creativeASIN=B071YW88XN&linkId=b157086e5d006e25fabac4b7d9aa0349
Bob Aplin says
December 18, 2018 at 3:42 pmHow do I remove the ring doorbell from the wall to access the orange button. I no longer have the screwdriver for the two bottom screws. Suggestions?
Harald says
December 11, 2018 at 9:29 amThanks. Was very herlpfull. Got to know how long to what.
S Woolcombe says
December 8, 2018 at 1:38 amDon’t work at all for me,
Changed my router and cant connect any of my 4 cameras since
Followed every procedure on line
Randy Andeers says
April 18, 2018 at 8:29 pmThanks! This was really helpful. I didn’t notice that little button.