If your Microsoft Surface has become frozen at the “Surface” screen or has a black screen, try these steps to force a shutdown and reset it.
- Press and hold the “Power” button for 30 seconds.
- Press and hold the “Volume Up” and “Power” buttons simultaneously for 20 seconds. You should feel the device eventually vibrate.
- Wait about 10 seconds, then press the “Power” button to power the Surface Pro 3 back on.
Hopefully, your Surface restarts without any more problems.
Eileen says
Thank you! Was able to power off following first suggestion. Restarted with no problems.
James says
I have a surface 3 and when I turn. It on it acts like it is on but all I’m getting is a black screen. I know it’s receiving power and on cause I push on the tablets win key and it vibrates but thats about it and holding down the power button, or power + vol.up together doesn’t help fix the problem either. Before this occurred it would have problems retaining the screen lock and bounced back and forth between the portrait and Landscape mode while stationary and freze for a couple seconds while its trying to re-register what picture mode its in. Anyone have these problems. At least the first one with the dark screen at bootup?
Sue says
After all the steps, it still froze with “Surface” at the starting screen.
stephen says
Yes it worked once, but has done it again, while not in use. Also the casing gets quite hot and can’t be good for it. Ironically we have three of these, my son’s ones are fine. Maybe I should play more games!
cindy Jensen says
My company i work for uses surface pro as our remote order computer sometimes it freezes and I hold the power button in till it turns off, but when I go to restart I press the power button and nothing happens I have had to let it sit plugged in for quite a while before it will let me log back in
S. brand says
This restart occurs often, about once every two hours of operation time.. Pressing down on the power button or F5 power is not a solution to the core problem. Microsoft has a hardware or firmware issue that needs to be fixed. This is supposed to be a top of the line laptop and is priced like one, but this freezing issue is a major problem that is not being addressed by the manufacturer.
Steve says
Perfect
Mary says
Tried these steps, Surface Pro turns on but doesn’t turn on. Asks for password, indicates just a moment and sits there forever. It looks like it wants to sign in but doesn’t. Can you recommand anything to fix this?
Yousif says
Hi
I have Microsoft Surface pro I7
I have problem my Surface frozen at restart
I try those steps but it still doesn’t work
What can I do?
Thanks
Rhea says
Brilliant
Dawn McCarthy says
Thank you. Number 2 worked for me.