If your Microsoft Surface has become frozen at the “Surface” screen or has a black screen, try these steps to force a shutdown and reset it.
- Press and hold the “Power” button for 30 seconds.
- Press and hold the “Volume Up” and “Power” buttons simultaneously for 20 seconds. You should feel the device eventually vibrate.
- Wait about 10 seconds, then press the “Power” button to power the Surface Pro 3 back on.
Hopefully, your Surface restarts without any more problems.
S. brand says
February 24, 2019 at 1:16 pmThis restart occurs often, about once every two hours of operation time.. Pressing down on the power button or F5 power is not a solution to the core problem. Microsoft has a hardware or firmware issue that needs to be fixed. This is supposed to be a top of the line laptop and is priced like one, but this freezing issue is a major problem that is not being addressed by the manufacturer.
Steve says
February 10, 2019 at 12:00 pmPerfect
Mary says
February 1, 2019 at 7:23 amTried these steps, Surface Pro turns on but doesn’t turn on. Asks for password, indicates just a moment and sits there forever. It looks like it wants to sign in but doesn’t. Can you recommand anything to fix this?
Yousif says
October 17, 2018 at 7:59 pmHi
I have Microsoft Surface pro I7
I have problem my Surface frozen at restart
I try those steps but it still doesn’t work
What can I do?
Thanks
Rhea says
April 24, 2018 at 3:01 pmBrilliant
Dawn McCarthy says
January 14, 2018 at 7:42 pmThank you. Number 2 worked for me.