Reset Frozen Surface Pro 3

If your Microsoft Surface has become frozen at the “Surface” screen or has a black screen, try these steps to force a shutdown and reset it.

1. Press and hold the “Power” button for 30 seconds.
2. Press and hold the “Volume Up” and “Power” buttons simultaneously for 20 seconds. You should feel the device eventually vibrate.
3. Wait about 10 seconds, then press the “Power” button to power the Surface Pro 3 back on.

Hopefully, your Surface restarts without any more problems.