I had a problem on my Apple MacBook where a prompt to install the “USB-C Multiport Adapter Update 1.0” kept appearing on the screen. I would choose to install the update then restart, but the prompt would appear again and the update would never install properly.
This appears to be a common problem. I solved my issue with these steps:
- Charge your device to 100%.
- Remove the adapter from your MacBook.
- Remove all connections from the adapter.
- Plug the adapter back in with nothing attached to it.
- Wait for the prompt to install the Multiport Adapter update, then choose “Install Now“.
- When prompted to restart, do so.
The update should then install and not prompt you again. At least, this is what worked for me.
Lisa says
I installed without success four times before I found your solution. Worked like a charm. The nerd in me wishes I knew why…
al capone says
very helpful man
it works for me too.
thank you
Al says
Thank you very much for the tip Mitch !
Clever !
Al
Al says
Hi Mitch,
you saved my day ! I would never have found that, as of course Apple recommend to connect computers to the power supply for any update process, which in my case was the reason the firmware-update did not work !
Many thanks !
Al
Steve de Bode says
The ‘trick’ here is to remember you are updating the firmware of the multi port adapter.
I have four of them, 2 HDMI ones for home use, another HDMI and a VGA one for travel.
You have to update each one separately, it does not work if you have more than one adapter plugged in at a time.
IMHO this is a failing on apples part, but hey, thanks for the tip, you got me up and running minus the initial frustration
Gene says
Thanks! That worked for me too