I recently started getting “Download unsuccessful” errors on my Android device whenever I tried to upgrade or download an app using Google Play. This seems to be a common error for the entire line of Android devices. Luckily, the fix was easy for me. If you’re experiencing the same problem, give these steps a try.
Fix 1 – Restart
First, give a power down and restart of your device a try. Be sure to power it completely off.
- Unlock the screen.
- Press and hold the “Power” button until a menu appears.
- Select “Power off“.
- Wait for the device to power off.
- Wait 10 seconds, then press and hold the “Power” button to power the device back on.
See if you can download items now.
Fix 2 – Clear App Data
If a power down didn’t fix your issue, try these steps.
- Open “Settings“.
- Select “Applications“.
- Select “Manage Applications“.
- Tap the “All” tab, then scroll down and select “Google Play Store“.
- Select “Clear cache“.
- Back out of the screen and select “Download Manager” (May also be listed as “Downloads”).
- Select “Clear data“.
- Also clear data for “Google Services Framework“, “Google Apps“, “Google Hangouts“, and “Checkin Service“. Some users are reporting they had to clear data for the “Browser” and “Chrome” apps as well. You may not see all of these apps listed on your particular device.
See if downloading from the Google Play works now.
Of course, this works with any Android device.