I recently started getting “Download unsuccessful” errors on my Android device whenever I tried to upgrade or download an app using Google Play. This seems to be a common error for the entire line of Android devices. Luckily, the fix was easy for me. If you’re experiencing the same problem, give these steps a try.
Fix 1 – Restart
First, give a power down and restart of your device a try. Be sure to power it completely off.
- Unlock the screen.
- Press and hold the “Power” button until a menu appears.
- Select “Power off“.
- Wait for the device to power off.
- Wait 10 seconds, then press and hold the “Power” button to power the device back on.
See if you can download items now.
Fix 2 – Clear App Data
If a power down didn’t fix your issue, try these steps.
- Open “Settings“.
- Select “Applications“.
- Select “Manage Applications“.
- Tap the “All” tab, then scroll down and select “Google Play Store“.
- Select “Clear cache“.
- Back out of the screen and select “Download Manager” (May also be listed as “Downloads”).
- Select “Clear data“.
- Also clear data for “Google Services Framework“, “Google Apps“, “Google Hangouts“, and “Checkin Service“. Some users are reporting they had to clear data for the “Browser” and “Chrome” apps as well. You may not see all of these apps listed on your particular device.
See if downloading from the Google Play works now.
Of course, this works with any Android device.
Thanks so much!!! It worked! :)
I have a Samsung galaxy S2 my whatsapp worked perfect 3days ago then an update came up i installed the update then it stopped working. I uninstalled whatsapp and reinstalled but only gets to 66% completion then I get an error code -11. I updated my Google play services, uninstalled Google play updates in the application manager and updated them again. I cleared all the caches in the app management tab under downloads. My download manager only shows force close next to it cancel which is greyed out can’t select it and there isn’t a disable or enable option.
Please give advice to resolve this problem.
Many thanks
Dewaldt
Steve, your solution worked, thanks :)
Cleared Play Services and Download Manager data. Got rid of the “ErrorReport” constantly downloading and I was able to download my app. Thank you.
i have tried many times but still gives me unknown errors !help please.
Thanks alot genius
I did all of this and when it didn’t work I factory reset my phone and it still isn’t working. I was getting “%1$s unknown error has occurred “
After AT&T , Samsung and Google techs inside my phone it is a total mystery to all of them. My pro stopped downloading everything in August 2015. I was told AT&T COULD backup my stuff to try a reset. I went to the store they said they had NO way to do it. ANY OTHER SUGGESTIONS ???
Thankyou, easy to follow instructions
I don’t know what to say , but it works like genius , please, please please keep the hard work,you are rocks..Thanks a lot.
Thanks a lot..really it worked..plz help for this type of issues further and be blessed.
uninstall play store
reboot the unit
re install play store
should be ok
It worked!!! Thank you so much!!! Fix 2 works perfectly.
Fix 2 has sorted the mess that was my daughter’s phone – thank you so much :-)
Hi guy! thank you for the information and may the force be with you.
I wish much success in your life.
Thanks a Lot.. !!!!!
Sorted thanks