After plugging a bootable USB flash drive into your computer, a strange alert may sometimes pop up saying that “There was a problem running this tool“. This issue usually occurs after selecting your drive. Unplug the USB drive, and try again. If the issue persists, follow the troubleshooting steps below.
Windows Media Creation: There Was a Problem Running This Tool
Unblock the Media Creation Tool
Make sure the Media Creation tool can run on your machine. Most likely, the tool doesn’t have permission to run on your computer. For security reasons, your device may sometimes block the Media Creation Tool executable file after detecting that it comes from another machine.
To solve the problem, right-click on the Media Creation Tool executable file, and select Properties. Then, click on General and hit the Unblock button located at the bottom of the window. Save the changes and try again.
Format Your USB Flash Drive
If the issue persists, format your USB thumb drive. Go to This PC, right-click on your USB flash drive, and select Format. Select the NTFS file system format, and hit the Start button.
Keep in mind that formatting your USB drive will erase everything on it. Make sure to back up important files. Then, create a new bootable USB drive, and try again.
Enable the Update Services
Make sure that the services Windows needs to create or run the bootable drive are up and running. If they’re not, you need to restart them manually.
- Click on the Windows Search icon and type services.
- Double-click on the Services App to launch the tool.
- Scroll down to the Windows Update service.
- Check the service status and make sure it’s running.
- If the Windows Update service has stopped working, right-click on it and restart it.
- Additionally, set the startup type to Automatic.
- Do the same for the Background Intelligence Transfer Service.
If your computer says there was a problem running the Windows Media Creation tool, unblock the Media Creation Tool executable file. Then, format your USB flash drive using the NTFS file system format. Additionally, make sure that the Windows Update and Background Intelligence Transfer services are running in the background.
Did you manage to solve the problem? Let us know in the comments below.