Teams may sometimes throw up a strange alert that says the service failed to update your profile. The alert reads as follows: “Failed to Update Your Profile. We could not update your profile information. Select “Use another account” to log out and use another account. Select “Retry” to retry updating your profile.” Unfortunately, hitting the Retry button doesn’t do anything.
What to Do If Teams Failed to Update Your Profile
Use the Web App
Check if you’re experiencing the same error message on the Microsoft Teams web app. Go to www.teams.microsoft.com, and select “Use the web app instead” to open Teams in a browser. For the best results, use Edge or Chrome. If the alert disappears, the issue is with the desktop app.
You can also install the Teams Mobile app and check if you notice any improvements.
Try Again Later
If the problem affects the web app, this means something’s wrong with your account. Teams failing to update your profile may indicate your account has not yet been provisioned entirely from the backend. As a quick reminder, when you provide a free Teams account, it may take a while for the Teams services to sync. Wait for a few hours and try again later.
Clear the App Cache
Try clearing the app cache and check if this solution solves the problem. Follow the steps below to remove the Teams cache on Windows and macOS.
Clear the Teams App Cache on Windows
- Right-click on the Teams icon in your taskbar.
- Select Quit to close the app.
- Then, launch File Explorer.
- Navigate to %AppData%\Microsoft\Teams.
- Delete all the files from the Teams folder.
- Restart Teams.
If the issue persists, restart your computer and try again.
Clear the Teams App Cache on Mac
- Quit Microsoft Teams.
- Go to ~/Library/Application Support/Microsoft/Teams.
- Delete the files from the Teams folder.
- Restart the app.
Delete Your Mobile Number
Go to your Microsoft Account page, and navigate to Account info. That’s the section indicating alias and login preferences. Simply delete your mobile number as a means of login.
Go back to your Microsoft account, and update everything. Then launch the Teams desktop app and check if the issue persists. If it does, try changing your profile picture and check if this makes any difference.
By the way, after removing your phone number, Microsoft will prompt you to add a new one. You’ll also receive a verification code when adding a new phone number. You can use the same number you previously deleted; it really doesn’t matter. Save the changes, and try to sign in to your Teams account.
If the Teams app got corrupted, uninstall it and restart your computer. Then, go to Microsoft’s official website and manually download Teams. Double-click on the installer to install the app. Check if installing a fresh copy of the app solves the problem.
If Microsoft Teams fails to update your profile, try signing into your account via the Web App. Additionally, clear the app cache. Then, go to your Microsoft Account page, and delete your mobile number as a means of login. If the issue persists, uninstall and reinstall Teams. You can also try to log in later; maybe Teams needs more time to completely provision your account from the backend.
Which of these solutions helped you fix the problem? Let us know in the comments below.