Learn how to perform a hard and soft reset on the Sony Xperia Z Series smartphone with this tutorial.
Soft Reset
If your Xperia Z Series is frozen and not responding when pressing on buttons or tapping the screen, try a soft reset. A soft reset will not wipe any data from the device.
- Open the SIM card door cover on the side of the phone.
- Use the end of a paper clip to press the small “OFF” button until the device vibrates. The Xperia will shut off, allowing you to restart.
Hard Reset
If you wish to return your Sony Xperia Z Series smartphone to factory default settings, a hard reset is the answer. If you perform a hard reset, it will wipe all data and settings from the device. You may wish to perform these steps if you’ve been experiencing lock ups or other types of malfunctions, or if you will no longer be using the device.
Note: If you think you may need any information stored on the phone in the future, be sure to backup the data.
Option 1 – Hardware Buttons
- With the device powered off, press and hold “Power” and “Volume Down“.
- When the “Sony” screen appears, release both buttons.
- The Recovery screen will appear. Use the volume buttons to toggle the selection to “Factory Reset“, then press “Power” to select.
- Use the volume buttons to toggle the selection to “Yes“, then press “Power” to select.
Option 2 – From Android OS
- Open “Settings“.
- Select “Backup & reset“.
- Tap “Factory data reset“.
- Select “Reset phone“.
The Sony Ericsson Xperia Z Series will then go through the process of formatting the memory. Wait for it to restart and factory default settings will be restored.
Gideon says
No the hardware combination of keys do not work
Imanuel says
Hi
I have forgotten my pattern lock and don’t remember Google account.
I have tried hard reset with combinations of keys but it’s not working for me.
My phone is Sony Ericsson Xperia Z3(D6653)
Can you please help me?
Spencer says
Hi,
I have forgotten my Pin lock code to a sony xperia M5.
I’ve tried all combination keys but it’s not working.
Can you please help.
Robert Wood says
Hi o have a Xperia h3223 it is in a ftp lock an I updated it with companion but now when I go to talk back I have no text to speech settings. An no help an feedback,
Can somebody give me an idea on what to do now . thank you
Lesego says
Hi
I have a Sony xperia and it’s bin giving me problems for the past 4 months, I tried hard/soft reset, but it goes on and off with a Sony logo
Can u help
Rasta mouse says
I have forgotten my lock screen pin and all of the reset instructions i found online do not work. any ideas on how to get back into my phone aslo dont know the email address i set the phone up with so cant get into it that way please let me know if you have any idea on how to correct the situation any advice is much appreciated thanks guys
ntsepiseng says
I’ve tried the hardware reset button but it is not working and I’ve forgeten the my screen pin
Riley says
Hi I have a sony xperia z i am locked out and my charging port is broken so I have to use a doc to charge it,so I cant hard reset using my computer i tried doing the one using the buttons but it is not working can you help me.
Arnold Kapatula says
HI
I switched off my sony xperia v3+ x BO on 4th June 2016 but when I tried to switch it on 5 th June 2016 it gave me factory mode with chinese words when I connected it to USB.
Please help what Should I do to bring it to its normal working condition.
Rizwan says
Hi
I have forgotten my pattern lock and don’t remember security question or Google account.
I have tried hard reset with different combinations of keys but it’s not working for me.
My phone is Sony Ericsson xperia x10 mini.
Can you please help me?