Does the screen on your phone display the message “Emergency Calls Only” and you’re wondering why? In this post, we will cover the common things that cause this message to display on your phone and not enable you to make normal calls.
1. Did you pay your bill?
Has it been a while since you paid your wireless carrier? If so, your carrier may have turned your service off. Ensure your wireless bill is paid and your phone should return to normal rather quickly.
2. Is your SIM Card seated properly?
If your SIM Card is not inserted or is not seated properly, it may cause your phone to only allow calls to 911. Ensure your SIM Card is securely inserted into the slot. It may not hurt to remove it and re-seat it.
The SIM card is very small. It is usually about the size of a fingernail and located somewhere near the battery or in an eject-able slot on the side. If you don’t know where the SIM card is located on your device, look for documentation for your device.
You may also want to try a different SIM card in the case that it is defective. You should be able to get a replacement SIM card from your wireless carrier for no charge.
Note: Not all devices use a SIM Card, but most these days do.
3. Have you restarted your phone?
If you haven’t tried to power down your phone yet, do so. Turn it off and let it sit for a few seconds before turning it back on.
4. Is there a Service interruption?
Sometimes there may be a problem with the carrier’s network that will cause your phone to not work properly. In some cases, the phone will display the “Emergency calls only” message by default.
5. Are you receiving a proper signal?
In some rare cases, your phone may display the “Emergency calls only” message when it can’t connect to a wireless tower on your network. It allows emergency calls because it is connected to a tower that is not a part of your wireless carrier’s network.
You may want to check to see if your phone has a setting that allows you to make calls while “Roaming”. If you do this, your wireless carrier may charge more for calls.
6. Last resort – Factory Reset
If you have tried all of the above items, and the “Emergency Calls Only” message still appears, you may want to try to factory reset your device. A factory reset will wipe all data from the memory of the phone. So be sure all data is backed up before proceeding with this option.
If you’re not sure how to factory reset your phone, look for documentation for your particular device or perform a Google search on the topic.
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Sandy Speechley says
Been without signal24hrs so annoying have done all battery out sim card out Virgin tell me when I called them on my landline the transmitter was being worked on don’t know if true or not very frustrating tho
Jane E Horten-Zimmer says
I am overseas and cannot call Telstra because it says emergency calls only. I am able to connect to the Internet when available but not use my own data which is unable to be used. I can’t receive SMS which caused problems when Eurostar connected to my debit card bank and I couldn’t receive the password. This mobile is Samsung 10 plus and was connected in May 2019. Telstra only give numbers to call when overseas but no other means. Do I purchase a local SIM card from a local carrier? I certainly will be seeking compensation when I return to Australia
Graham says
Hi I put a new sim card in phone yesterday and all I am getting now is emergency calls only .every time I try to ring out it says number not registered on network
Fatima manuel says
My phone has been wiped .SIM.was removed phone was restarted sometimes get incoming calls sometime go to voice mail on screen shows emergency calls only .is my phone faulty or my SIM please assist
maria says
somehow i ended up putting my phone in a puddle of water and now it doesnt want to stay on..i have another spare phone but how do i transfer everything to this phone and why does it say i can only make emergency calls only?HELP i know it cant be this difficult..tried switching sim cards and turning off phone..everything.
Omar el Abdellaoui says
Keezy says.
Try removing the SD card or remove the battery and SIM card and put it back in.
george says
I reestarted the phone and reset 2 times and still says emergency calls only, can some body help, I did everything I could and nothing happen.
Ranjana.khanfelwal says
Thanks a lot
Restarting the phone done the perfect job
Keezy says
My phone started off saying not configured and hanging up immediately. Just yesterday I was using it with no problems. My bill is not due & now its saying emergency calls only. I am on a samsung flip phone. Is there anything I can do about this?
John says
Turn off and restart did the job perfect. Thanks I was going crazy with this. Emergency calls only made me think ourprovider had shut up shop.
Manoj says
Sir may i on 4G network on my phone after my phone show emergency calls only why sir?
P.Ganesh says
How do we do a factory reset when phone is stuck with emergency calls even after restarting phone many times.
C walsh says
Yes, I know a lot more about the subject now
Shshid says
How you do a factory reset when phone is stuck with emergency calls only and asking for password.
Mitch Bartlett says
The SIM card is not active with your wireless provider.
Norm Dunn says
what does sim not provisioned MM#2 mean?