In organisations that pay for Slack subscriptions, generally, there are a limited number of people who are responsible for the payment and ensuring that it happens and is reported correctly. Smaller community groups, likely have just one person responsible for ensuring that the subscription fee is paid. In larger groups and in corporate workspaces, it is more likely that there is at least a second person responsible for overseeing that payments are made successfully, if not an entire finance department.
Slack defaults to setting the primary owner as the sole recipient of all billing emails. If the person, people, or department responsible for making payments aren’t the primary workspace owner, then they also need to be added as billing contacts.
Tip: Billing contacts don’t even need to be members of the workspace. You can use the finance department’s group mailbox rather than specifying them all individually. This also saves you from updating the list when people leave or join.
How to add new payment contacts
To add new payment contacts to your Slack workspace, you need to go into the billing settings. Unfortunately, there’s no direct way to get there from the main Slack application. You’ll instead need to go through the member management settings. To get there, you first need to click on the workspace name in the top-right corner. Next, in the dropdown menu, select “Settings & administration”, then “Manage members” to open the Member management page in a new tab.
Once you’re on the member management page, click the burger menu icon in the top-left corner, then click “Billing”.
In the billing section, switch to the “Contacts” tab. Here you can select someone from your workspace by searching for them. To do so, type in the textbox labelled “Add a payment contact from your team”. Alternatively, you can enter an email address in the textbox labelled “Or by email address”. You can do this regardless of if it has been used to join the workspace. Once you’ve selected a user, or entered an email address, click “Add payment contact” to save the change.
The person paying the bill, or the one responsible for ensuring that it is paid, should be kept informed about the status of bills. If you follow the steps in this guide, you can add new billing contacts. These contacts will be sent all billing emails.