When Outlook users try to create a new Skype meeting from their calendar, they may get this error: “Unable to identify the calendar owner. Please contact your support team“. This issue mainly affects Skype for Business users.
What Causes This Error?
If you set up your account using POP settings, you won’t schedule Skype meetings. This email protocol does not support Skype meetings.
For the same reason, you need an Exchange account to manage Skype meetings on Outlook.
The Solution for Office 365 Accounts
If you’re using an Office 365 account, use the Outlook Web version. Simply put, if the Outlook app fails to add Skype meetings, check if the Outlook Web App lets you create Skype meetings.
Additionally, if you’re using Office 365 for Business, set your account as an Exchange account. Check if you can schedule meetings with the new settings.
Double-check and make sure you’re using the same account to sign in to Skype for Business and Outlook. If you’re using different accounts, Outlook will fail to connect to Skype.
Use Meet Now
Alternatively, you can also use the Meet Now feature. Meet Now is a new Skype feature that you can use to quickly create or join meetings. The best part is that it’s integrated into many Microsoft apps, including Outlook.
Go to Outlook Live and simply hit the Meet now button to schedule your meeting.
If the issue persists, contact your IT admin for further support.
To schedule Skype for Business meetings directly from your Outlook calendar, you need to use the IMAP Internet mail protocol. POP is not supported. Additionally, make sure to set up your Office 365 account as an Exchange account for this to work. If you don’t meet these two requirements, Skype won’t recognize the calendar owner.
We hope this guide has helped you to solve this Skype for Business error. Feel free to leave a comment below.