After using my Roku video player for about 2 weeks, the remote suddenly stopped working. Here are the steps you can take if the same thing happens to you.
This tutorial assumes you have already ensured the batteries you are using with the remote have power.
- Open the battery cover on the back of the remote.
- Remove the batteries from the controller.
- Unplug the power cord to your Roku box.
- Wait about 10 seconds.
- Plug the power cord back unto the Roku box.
- Wait abut 60 seconds, then place the batteries back into the remote.
- Press and hold the the small “Pair“/”Sync” button below the battery compartment for about 3 seconds.
- Ensure the remote control is in range of the box. Once the device starts, the remote should re-sync and work again.
Dwight Jess Solomon says
None of coments helped. Pair button for mine was on back of roku itself. Back there where all wires are on roku itself is a tiny hole very very little letters say “reset”. Please publish and forward so all those people who have nothing on or in remote can pair roku
Thank you
Dwight Jess Solomon says
Attention all roku users who are having trouble with remote. If you are one of those with no “buttons under batter” look on the roku box it is very tiny. But my box is approximately 3 inches long×1,inch thick and 1 in deep. It is on back of box in very tiny word reset. Take a paper clip or safety pin push gentle
boogieshoes7 says
Remote just won’t work, resorted to using the app on my iPhone. Has a lot of features, not extremely convenient, but works when the remote craps out!
L says
I tried changing the batteries, unplugging the roku from the TV and the wall outlet, removing and replacing the batteries, pushing the sync button on the back of the remote, pushing the button on the roku stick, and NOTHING. won’t work. Very frustrated.
Now what? throw it in the garbage.? Help.
Polgar says
I have done what you suggested above. The remote has a green light that is now constantly flashing. A couple of times it stopped for a couple of seconds but starts flashing and is continuing. Changed batteries twice to make sure none were defective. I have the Roku stick, not the box.
Linda Fritch says
I do not have a button on my remote to pair or sync, as well. What are we to do in this case.
Kathy says
O M G
THANK YOU
I HAVE SYNC BUTTONS!
Jennifer says
Lately my remote just stops working even if it was working 20 minutes before. I have changed the batteries, paired the remote to the Roku 3 twice and have had to unplug the Roku 3 at least 4 times. All of these things work… for the moment. Before I know it, I’m having to do the entire process over again! And to top it off…my Roku in the living room started doing the same thing! Can anyone tell me how to fix this problem permanently? Or at least for 24 hours???
Dennis Stewart says
I am still in the dark along with many other ROKU remote owners who still have a useless remote because we do NOT have the special hidden sync button in the battery compartment. Every time one of us with these buttonless remotes makes this comment, we are ignored and the I guess the individuals who try to help just believe we are too stupid to find that little hidden button. Believe me! There are many of us out here who have remotes that do not have that sync button! Honest!! I wish someone could help us and stop repeating the fix that everyone should know by now if you have that secret button. I really would like my remote that came with the ROKU box to work again instead of having to rely on my wife’s smart phone to operate our ROKU. Thanks a million if you can actually help the large group of buttonless remote owners. Unfortunately I am not optimistic. Dennis Stewart
Suzanne says
Yes very helpful…..especially since I have a Roku 2! and the little instruction booklet that came with it is long gone!
Jon says
Open the battery cover. On newer remotes the button and green light are under the cover towards the bottom. Easy to find.
Sandra Boynton says
If there is a button or a light they are not visible. Help!
Delaney says
Thank you!!! That was scary for a minute! D:
;)
Evelyn Kelley says
The remote still won’t pair. Light doesn’t even come on.
Babbette says
Thank u so so much all I had to do was push the little button under the batteries I didn’t even know that was there again thank u from a single mama with 6 boys !!! They constantly reset , unplug , and mess this kind of stuff up . Thanks for the 3 rd time fir saving my Saturday !!
Charity says
I don’t have a button to pair or sync it