A reset may become necessary if your Apple iPhone 6 or 5 becomes locked up or frozen and isn’t responding. Here’s how to perform both a soft or hard reset.
- Press and hold the “Power” button until a red slider appears.
- Drag the slider on the screen.
- Press and hold the “Power“ button until the Apple logo appears.
Press and hold both the “Power” button and the “Volume Down” buttons (“Power” and “Home” on older models) button for about ten seconds, until the Apple logo appears.
Note: The “Power” button is located on the right side of the iPhone 6. It is located on the top of the iPhone 5 and lower models.
The above steps should not erase any data from the device under normal conditions, but if the device is corrupted you may lose some settings or data.