In the event that your Asus ZenPad or ZenPhone become unresponsive, you can perform a reset on the device to hopefully make it work again.
A soft reset just reboots the device. It does not delete data.
- Press and hold both the “Volume Down” and “Power” buttons simultaneously for about 15 seconds. The device should shut off, then allow you to restart it.
Hard Reset From Startup
Perform a factory hard reset from startup if you want to set the device back to factory default settings. These steps are handy if you have forgotten the password to the device. These steps delete data, so be sure to back things up before performing these steps.
- With the device shut down, press and hold the “Volume Up” and Power” buttons.
- Once the menu appears, release both buttons. Use the volume buttons to toggle the setting to “Factory reset”. Press “Power” to make the selection.
Hard Reset From Android OS
- Tap the app slider, then “Settings” > “Backup & reset” > “Factory data reset“.