• Skip to main content
  • Skip to primary sidebar

Technipages

Smart phone, gadget and computer tutorials

  • Topics
    • Android
    • Gaming
    • Hardware
    • Internet
    • iOS
    • MacOS
    • Office
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Skype for Business: Fix “Cannot sign in because the server version is incompatible with Microsoft Lync” Error.

Skype for Business: Fix “Cannot sign in because the server version is incompatible with Microsoft Lync” Error.

By Mitch Bartlett 1 Comment

If you installed Microsoft Office, your Lync client will be upgraded to the newer version. If you are in an olderOffice Communication Server (OCS) environment, this can cause an incompatibility issue. You’ll get an error when you attempt to sign in that says:

“Cannot sign in because the server version is incompatible with Microsoft Lync. Contact your support team with this information.”

Fortunately, there is a registry hack that will get you working again.

  1. Select “Start“, type “regedit“, then press “Enter“.
  2. Navigate to the following path:
    • HKEY_LOCAL_MACHINE / SOFTWARE / Policies / Microsoft / Office / 16.0 / Lync
      Note: If you have an older version of Skype for Business or Lync, 16.0 should be listed as 15.0.
  3. Create a new DWORD 32-bit value called “DisableServerCheck” and set the “Data” to “1“.

Now close out of the Registry Editor and give it a try. Skype For Business should work just fine now with OCS.

You Might Also Like

  • Fix Skype for Business Couldn't Find a Server
    Fix Skype for Business Couldn't Find a Server
  • How to Fix Error in Transfer on Skype for Business
    How to Fix Error in Transfer on Skype for Business
  • Skype for Business: Where to Find the Chat History
    Skype for Business: Where to Find the Chat History
  • MS Office: Fix "Setup Error - We can't install the 64 bit version of Office" Error
    MS Office: Fix "Setup Error - We can't install the…
  • What Version of  Microsoft 365 Am I Using?
    What Version of Microsoft 365 Am I Using?
  • Windows 10: "A referral was returned from the server" Error Fix
    Windows 10: "A referral was returned from the…
  • Thunderbird Error: The Connection to Server Was Reset
    Thunderbird Error: The Connection to Server Was Reset
  • Google Play Music Error Retrieving Information From Server
    Google Play Music Error Retrieving Information From Server
  • Microsoft Teams: How to Sign in with Multiple Accounts
    Microsoft Teams: How to Sign in with Multiple Accounts

Filed Under: Office Tagged With: Office 2016

Reader Interactions

Comments

  1. Damien says

    April 17, 2019 at 10:15 am

    What can I do if this key is not in the registry?
    I don’t have HKEY_LOCAL_MACHINE / SOFTWARE / Policies / Microsoft / Office / 16.0 / Lync
    I have HKEY_LOCAL_MACHINE / SOFTWARE / Policies / Microsoft and other keys
    And in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0 I don’t have Lync folder but of course skype installed properly

    Thanks

Did this help? Let us know! Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • How to Set Up a Recurring Meeting in Teams
  • Fix: Microsoft Teams Keeps Freezing My Computer
  • Are you having problems with the Galaxy S21 Wi-Fi? Here’s how you can fix it
  • How to Migrate Skype For Business Users To Teams
  • How to Get the Most out of Google Files App
  • Fix Microsoft Teams Channel Email Not Working
  • Microsoft Teams: Cannot Create New Folder in Files
  • Fix: Microsoft Teams Guests Can’t Chat

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

Follow me on Twitter, or visit my personal blog.

You May Also Like

  • Version
  • Standalone Server
  • Proxy Server
  • Server Message Block (SMB) Protocol
  • Microsoft
  • Microsoft Windows NT
  • Microsoft Windows
  • Microsoft Word

© Copyright 2021 Technipages · All Rights Reserved · Privacy