If your LG G4 smartphone is not responding or is frozen, you may have to opt for a soft or hard reset. Here’s how it;s done.
Soft Reset
If your G4 is malfunctioning and will not respond to tapping or buttons, try a soft reset. A soft reset will not erase data from the device.
- Press and hold the “Power” button located on the rear of the device for 10 seconds.
Hard Reset
A hard reset will erase data and settings from the device and set the G4 back to factory defaults. There are two ways to perform a hard reset.
1. From Settings
- Select “Apps” > “Settings” > “Backup & reset” > “Factory data reset” > “Reset phone” > “Delete all” > “OK“
2. From Startup
- With the G4 powered off, press and hold “Power” and “Volume Down” until the “System Recovery” scree displays.
- Use the volume buttons to toggle the selection to “Factory data reset“.
- Press “Power” to make the selection.
- Select “Yes“.
The device should then reset again and the hard reset is complete.
John says
April 12, 2017 at 9:52 amI am having the same problem. How did you fix yours?
Paul says
November 26, 2016 at 3:18 amExactly same problem, after removing sim card. After attempting to hold down power and volume down buttons, the LG screen appears and after 20 seconds the screen goes black for a second then back to LG screen with no input possible. Anyone got any idess
Alan Tesser says
November 13, 2016 at 1:19 pm10 seconds hold doesn’t do anything on my H818P (LG G4 dual sim).
Bobby Newnam says
November 10, 2016 at 1:05 amMy LG4 stopped working, all I see now is a black screen and the LG logo ang LG life’s good in the middle screen and Powered by android on the bottom. How do I fix this???? I have tried the hold the power button and lower volume button down with no luck, I have to take the battery out just to turn it off. I am here in Thailand on vacation and all my info is in my phone, and of course this is samsung country so know one can help me.