If your LG G4 smartphone is not responding or is frozen, you may have to opt for a soft or hard reset. Here’s how it;s done.
Soft Reset
If your G4 is malfunctioning and will not respond to tapping or buttons, try a soft reset. A soft reset will not erase data from the device.
- Press and hold the “Power” button located on the rear of the device for 10 seconds.
Hard Reset
A hard reset will erase data and settings from the device and set the G4 back to factory defaults. There are two ways to perform a hard reset.
1. From Settings
- Select “Apps” > “Settings” > “Backup & reset” > “Factory data reset” > “Reset phone” > “Delete all” > “OK“
2. From Startup
- With the G4 powered off, press and hold “Power” and “Volume Down” until the “System Recovery” scree displays.
- Use the volume buttons to toggle the selection to “Factory data reset“.
- Press “Power” to make the selection.
- Select “Yes“.
The device should then reset again and the hard reset is complete.
John says
I am having the same problem. How did you fix yours?
Paul says
Exactly same problem, after removing sim card. After attempting to hold down power and volume down buttons, the LG screen appears and after 20 seconds the screen goes black for a second then back to LG screen with no input possible. Anyone got any idess
Alan Tesser says
10 seconds hold doesn’t do anything on my H818P (LG G4 dual sim).
Bobby Newnam says
My LG4 stopped working, all I see now is a black screen and the LG logo ang LG life’s good in the middle screen and Powered by android on the bottom. How do I fix this???? I have tried the hold the power button and lower volume button down with no luck, I have to take the battery out just to turn it off. I am here in Thailand on vacation and all my info is in my phone, and of course this is samsung country so know one can help me.