If your Apple iPhone 8 or iPhone X is frozen and won’t turn off, here’s what you can try to force it to shut off.
- Press and hold the “Sleep“/”Wake” button on the top of the device for about 10 seconds. See if the red slider eventually appears so that you can shut it off or force quit the offending app by pressing and holding the Home button.
- If the above steps do not work, press and hold the “Sleep“/”Wake” button and the “Volume Down“ button simultaneously for about 10 to 20 seconds. Hopefully, the Apple logo will appear and the iPhone will finally turn restart.
Note: The “Sleep/Wake” button is located on the right side of the iPhone 8 and X.
There have heard a few users report occasions where they’ve had to simply let the battery run all the way down before the device will work again. I’m afraid if the steps above don’t work, that is your last resort.
Renier Wessels says
Nothing helped for me on my iPhone 8 Plus either. I’ll have to let it run down to 0% on the battery. Got it Yesterday. Did a restore and ran an old app, then everything went dead. I’ll be deleting it as soon as my phone is up and running again.
Siri works (she can’t shut down the phone, can’t reset it and cannot close any apps – useless), Notification centre works, Command centre works, Notifications are coming in. But no apps can run and my home screen is not responding to anything I do. Cannot run or close any apps, Holding the Sleep / Wake button does nothing and neither does a Forced / Hard reset.
I’ve been with Apple for 7 years. Not impressed.
Langston Spell says
Nothing helped, and it is still frozen. The first screen will come on, but no app works, including Settiings.