If your Apple iPhone or iPad screen is frozen or locked up, it’s not fun. Normally you can simply pull a battery from a device if it locks up. Apple devices don’t have a removable battery though. Instead, you’ll have to try these options.
Force Quit App
- Press and hold the “Home” button below the screen for at least six seconds, until the application you were using quits.
Try to Power Off
- If a force quit does not work, turn the iPhone off and turn it on again. To do this, press and hold the “Sleep/Wake” button for a few seconds until a red slider appears, and then slide the slider to power the device off. Once powered down, press and hold the “Sleep/Wake” button to turn the device back on.
If all of the above didn’t do the trick, force a reset. Forcing a reset will not delete data from the device.
To force a reset, press and hold both the “Sleep/Wake” button and the “Volume Down” button for at least ten seconds until the Apple logo appears. You may have to hold the buttons down for up to 20 seconds before anything happens. Afterwards, your device should restart and return you to the Home screen.
Some models may require holding “Sleep/Wake” and “Home” to force a reset.
Hopefully, one of these options have worked for you and your Apple iPhone is now working again. If not, you may need to try a restore using iTunes, which will wipe all data from the device. Data can usually be re-synced from your computer once restored.
Oh, and if your iPod Touch is frozen, you can try these same steps to fix a frozen or locked up device.
Note: The “Sleep/Wake” button is located on the right side of the iPhone 6 and 7. It is located on the top of the iPhone 5 and lower models.
My iPhone/iPad won’t turn on. What do I do?
Ensure your device is plugged into the wall using the adapter and cable so that you get the most charge going. Wait about 10 minutes, then try the steps above.