If you get hit with a message on your Apple iPhone or iPad that says “Purchase – In-app purchases are not allowed” when trying to buy purchases from within apps, it may be related to a restriction setting on the device.
- From the Home screen, swipe over to the screen with the “Settings” icon, then select it.
- In iOS12 and higher choose “Screen Time” > “Content Privacy & Restrictions” > “Content Privacy“. In iOS 11 and lower, choose “General” > “Restrictions“.
- Type your restriction password. If you don’t remember setting a password, ask anybody else who may have had access to the device.
- Scroll down to the “In App Purchases” or “iTunes & App Store Purchases” option and ensure it is turned “On/Allow“.
Note: Some apps may have their own purchase settings under “Settings”.
John Eglet says
I understand that content purchases through an app on an Apple device would incur a fee to be paid to Apple. This is why the Amazon app, for example, says something like “this app does not support purchasing” for such as Kindle books.
So, the answer is to ensure you have the Apple device listed on your Amazon account, and then use the Safari browser to access your Amazon account on the web to purchase the Kindle book to then be available through your Kindle app.
I *think* that works, but not yet tried it… I imagine the same applied to Google content – actually, any non-Apple content too
Jenxster says
This does not help at all. I have downloaded a Kindle material for years u til recently. I followed all the directions to the letter but still get the same message.
BeeJay says
Does not work on my newer iPad or iPhone 7. Cleared devices and reset everything, hard restarts, nothing works.
Cody says
I’m having the same problem. It tells me to enable it in my restriction settings but I already have and it keeps telling me the same thing.
Christine says
I’ve got the same problem as Claudia. It’s been a week and I still can’t find out what’s wrong. Some games stay on processing or loading. Other games have the circle going round and round. Any help out there please?
Amy says
Same issue as those before me and no one has responded…..please help!!! In app purchases not allowed yet all set to “allow” and nothing under app in settings.
Malcolm Hacklin says
I m trying to cast Google movies from my iphone 6 but when i select the movie it says in-app not supported on this device. I have checked and my in-app purchases are set to Allow?????
Claudia says
Everything in settings etc. etc. is set to go but every time I wish to make a game in app purchase all I get is a circle going round and round. I can’t tell you how many times I have gone to settings, restrictions, checked in with Apple etc. etc. and I’m still not able to make any purchases whether it’s for June’s Journey or Pearl’s peril. Very frustrating!
Jon says
I m trying to cast Google movies from my iphone 6 but when i select the movie it says in-app not supported on this device. I have checked and my in-app purchases are set to Allow?????
Sergio Balacco says
Thanks. Great help!