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Here’s Why Call Recording Is Not Working on Android

Here’s Why Call Recording Is Not Working on Android

May 28, 2021 by Madalina Dinita 32 Comments

If you need to record your Android calls, the quickest and simplest method is to use the built-in call recorder. Answer the call, tap the Record button and your phone will take care of the rest. But sometimes, this option may not be available or there’s no audio recording available after hanging up. Let’s explore what might be causing these call recording issues and how you can fix them.

Why Can’t I Record Calls on Android?

record-call-android

Android Call Recording Requirements and Limitations

Recording your call on Android is not that simple. There’s a series of requirements or limitations you need to be aware of. We’ll list the most important ones below.

  • You need to run Android 9 or newer in order to use this option. Check for updates if you’re running an outdated OS version.
  • Install the latest Phone app version on your device. For more information, see How to Update Android Apps Manually and Automatically.
  • Your Android device and carrier need to support the call recording feature. This option may not be available on older phone models.
  • Depending on the region you’re currently located in, the feature may not be supported. Basically, there are three scenarios:
    • The feature is fully supported and the recording option appears on the screen as soon as you accept the call.
    • In some countries, the call recording option is disabled by default in Android’s core settings, and call recorders can’t bypass it.
    • In other countries, the option is disabled but third-party call recording apps can successfully bypass the restriction.

⇒ Quick Note: Don’t forget to inform the person at the other end of the line that you’re recording the phone call. Depending on where you live, recording a phone call without first informing the other person you’re about to do that might be illegal.

Clear the Phone App Cache

Navigate to Settings, select Apps, and go to All Apps. Select the Phone app and tap Storage. Hit the Clear cache button and check if the issue is gone. Additionally, don’t forget to go to Settings, select Storage, and delete junk files. Restart your Android device and check the results.

clean-junk-files-android

Enable Call Recording in Accessibility Settings

If you’re running Android 11, navigate to Accessibility settings and turn on the Call recorder option. You can then install any call recorder app you want.

Install All Pending Updates

Outdated apps may sometimes interfere with your Phone app, so make sure to avoid that. Launch the Play Store app, click on your profile picture and select My apps and games. Hit the Update all button to install all pending updates.

Use a Third-Party Call Recorder

If the problem persists or your device doesn’t support the call recording option, install a third-party app to get the job done. There are plenty of options available in the Play Store. Just enter “call recording” in the search bar and select the app that best suits your needs.

Keep in mind that you may still need to tweak your call recorder’s settings. It seems that Google doesn’t really like the idea of users being able to record calls. For example, if you use Cube ACR, you need to tweak the app’s settings and set the audio source to Voice recognition.

Conclusion

There’s a series of call recording limitations that might be preventing you from recording phone calls on Android. If this feature is not available on your smartphone, check if your terminal supports it. Additionally, you may want to contact your carrier to make sure they support call recording.

If you think this is only a temporary technical glitch, clear the Phone app cache, install all pending updates or download a third-party call recorder.

Speaking of which, what is the best call recorder app for Android you’ve used so far? Let us know in the comments below.

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Filed Under: Android

Reader Interactions

Comments

  1. Frito says

    January 16, 2023 at 10:47 am

    I switched from iPhone back to android SPECIFICALLY AND ONLY because Apple made it impossible to record calls, and it is a major asset in allowing me to operate my business effectively. Now that it doesn’t work, and I learned it’s because of Samsung/Google, I will be going back to iPhone next upgrade. Android used to be the “for the free” options that allows people to use phones how they want. Very disappointing. Samsung will get no more of my money.

  2. Joseph says

    November 18, 2022 at 4:00 pm

    The option to record call is turned off but my samsung A03 still records everything. I would like to be able to understand why?

  3. Gabrielle says

    November 3, 2022 at 8:37 am

    Surely Google’s policy of procting abusers and encouraging hate crime – by refusing to allow evidence to be recorded and so expressly putting the vulnerable in danger – is illegal? I had no idea they had done this and now have to return my new phone as “unfit for purpose by design”. This is shocklingly nasty behaviour and not condusive to a company wanting to trade with non authoritarian regiems?

  4. Abiola says

    October 31, 2022 at 9:36 am

    Why is call recording is not on my Samsung A73 ,from Nigeria….

  5. Carter says

    October 11, 2022 at 4:12 pm

    The caller ID not being on the record in adroid 12 is a big problem….actually making all of these apps useless

  6. Mossi says

    August 25, 2022 at 11:30 pm

    this doesnt help mine is A12 Android version 10 but none of these work,help me…

  7. Eric says

    June 23, 2022 at 5:18 am

    ACR (Automstic call recorder) working on Samsung Galaxy S22 Ultra in June 2022.
    Y6ou can hear both sides clearly.
    However you can’t just download it from the Play store since they have to comply with the new rules.
    You need to download it from their web site.
    If you have problems, gbo to the play store, find ACR email the developer and sak where you can download the non Play store version.
    When installing you will need to allow it full accessability permissions during the settings.

  8. prayag says

    June 23, 2022 at 12:13 am

    Why oneplus nord 2 automatic call recording only works in India. I can not use it in the UAE

  9. h karimi says

    June 19, 2022 at 1:56 am

    works well . i just need to know one thing. when you select a record and chose “save” where will it be saved to? i could not find the directory. thanks

  10. Raja says

    June 5, 2022 at 12:27 am

    I need call recorder for Asus Android 9
    Suggest exact one.

  11. Bhudevi says

    May 29, 2022 at 12:00 pm

    I’m using Redmi Note 9 moblie Android 10 veraion in India. I too tried so many Call Recorders from Google Play as well as third party apk’s but only records my voice untill other person answering or talking on the other side.. In some other apps are records completely to the end of the call but completely silent, Nothing is not audible in records. How can overcome it without root the mobile.

  12. Mary Beth says

    May 24, 2022 at 11:21 am

    Is there a way to go around my ACR not working? If not, can I jailbreak my phone? I have a note 20. Do not care about messing up my warranty, I have a note 10 to go back to that’s never been used yet, if I need it

  13. Shamim says

    April 9, 2022 at 3:58 am

    there is no such option as Call recorder in Accessibility settings.
    There is built-in recorder, and third-party apps work but recorded files are silent, neither Audible my voice nor other. This is ridiculous – Google is spying and listening us in every possible and impossible way and then some, but the user is not allowed to record his/her own calls!
    Google has become like China

  14. Deborah Lawrence says

    March 27, 2022 at 10:02 pm

    Well what is the purpose of having all these call recording when you don’t let no one hear the incoming calls.
    Out of all these call recording apps don’t Nobody have no say so to let people have incoming and outgoing recording, Google, u really hurting a lot of people that depends on incoming recording….
    Doctor appointments, important financial information, confirmed conversation I can go on, I’m one of them, at 66 I truly needed it.
    Can someone help to get it back
    Cube Acr I have ,doesn’t work
    Please do something
    Thanks

  15. Tony says

    March 3, 2022 at 9:53 pm

    What works in the USA?

  16. William G Jones says

    February 20, 2022 at 1:37 am

    Google play has disabled call recording apps from displaying caller id CallU is now worthless unless you have the old APK. You also cannot add permissions that google blocked thus making the whole app useless. Google has become Nazi China. Hope Google falls hard, hope those who made these decisions for google fall even harder

  17. Hemant says

    February 2, 2022 at 8:53 am

    there is no such option as Call recorder in Accessibility settings

  18. Harjinder singh says

    January 24, 2022 at 8:22 am

    Actually sir call recording is working but when we play the recordings two apps open first call recording second is internet app how to tackle this issue ??

  19. Jeem says

    January 14, 2022 at 4:44 am

    I’m with Jonny. Caller at other end inaudible with every app tried in US.

  20. Jonny says

    January 8, 2022 at 5:24 pm

    I had no problems with Samsung phones in Korea, but in USA recording doesn’t seem to work regardless of the method I try.

  21. hassan ali says

    December 30, 2021 at 7:06 am

    why android 11 don’t call recoder please solve this problem please

  22. vsaar says

    November 30, 2021 at 11:11 am

    Not working in my Galaxy A40 either, despite call recording being legal in Finland. There is no built-in recorder, and third-party apps work but recorded files are silent. This is ridiculous – Google is spying and listening us in every possible and impossible way and then some, but the user is not allowed to record his/her own calls! The only way to get it working is to root the phone, which brings a bunch of other problems.

  23. deepa says

    November 30, 2021 at 8:54 am

    mobile bought in UAE call recorder options not available……but i m n INDIA

  24. Eleew says

    November 24, 2021 at 8:31 pm

    Very helpful

    Thanks for all The answers

  25. Proxy says

    November 18, 2021 at 11:51 pm

    Not seeing any record options on android 11 and its legal to record calls here in ontario

  26. Alin says

    November 18, 2021 at 9:09 am

    there is no such option as Call recorder in Accessibility settings

  27. Anon says

    October 6, 2021 at 7:33 am

    I used Cube untill I had to force install android 11 updates. Now its not working on my note 10.
    Im in Sweden.

    Waiting responce from Cube Support

  28. Arun says

    October 5, 2021 at 12:38 pm

    In my OnePlus Nord also call recorder not working. Tried call app, ACR etc. Any help please

  29. Pierre Micallef-Grimaud says

    September 28, 2021 at 4:27 pm

    Tried many Call Recorders from Google Play but only records your voice. The person answering or talking on the other side is not audible so nothing is registered in the recording. (This is in Malta)

  30. Leif says

    September 14, 2021 at 5:17 am

    Don’t work with android 11 in Norway

  31. edvin says

    August 27, 2021 at 9:59 pm

    no in my nord 2 5g acr and call app softwaare is not working neither record my voice nor other

  32. Mansur quraishi says

    August 22, 2021 at 2:22 pm

    Automatic off not working problem accessibility settings app off automatic call recording not working

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Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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