So, your Samsung Galaxy S7 won’t connect to your PC? There are a few common issues people run into when trying to get their S7 to show up as an MTP device. Here are a couple of them.
1. Check Cable
- Try a different cable if you can. Even some of the cables included with the device can be defective.
2. Try a Different Port
- Try connecting the USB cable to a different port on your computer.
3. Install Software
- If you’re using Windows, ensure that you have downloaded and installed the correct drivers properly. Search Samsung’s Support site for your device and make sure you are installing the right drivers for your particular version of the Galaxy phone.
- Mac users will want to try downloading and installing Android File Transfer to get their device going.
4. Try Reinstalling
Windows users who have just installed the software drivers for the S7 may need to uninstall the device in Windows before it is detected. You can do that with the following steps.
- Hold the Windows Key and press “R” to bring up the Run dialog box.
- Type “devmgmt.msc“, then press “Enter“.
- Expand the “Other devices” section and “Portable Devices” sections.
- If there is a “SAMSUNG_Android” or “Unknown Device” listed with a (!) yellow logo, right-click it then select “Uninstall“.
- Right-click anywhere on the Device Manager window and select “Scan for hardware changes“. Hopefully the device is detected.
Do you have other problems besides drivers or cables causing your issue? Please share your experience in the comments section.