The Intel Wi-Fi 6 AX201 160MHz adapter is a wireless driver adapter that’s been bugging many users lately. If your device relies on this Wi-Fi adapter to go online, sometimes you won’t be able to hook up to Wi-Fi.
Even if users manage to fix the problem, this annoying error often comes back a few days later. What’s even more frustrating is when this issue occurs when you’re streaming video content or uploading files to your storage account. This problem is prevalent for Surface devices. Surface Laptops seem to be more affected by this issue than other Surface devices.
In this guide, we’ll explore how you can fix the following error message affecting this wireless adapter: “The Intel Wi-Fi 6 AX201 160MHz adapter is experiencing driver- or hardware-related problems“.
Fix Intel WI-FI 6 AX201 Adapter Driver on Windows 10
⇒ Quick Fixes:
- Restart your computer and router. Or unplug the power cord from your router for two minutes.
- Update your OS. Be sure you’re running the latest Windows 10 OS version on your computer. Go to Settings → Update & Security → Windows update and check for updates.
- Switch to a cable connection if you’re in a hurry and you don’t have the time to troubleshoot the problem right now.
Update Your Driver
Running an outdated or corrupted wireless adapter driver may prevent you from connecting to your Wi-Fi network.
- Launch the Device Manager and click on Network adapters.
- Then expand the list and right-click on your Intel Wi-Fi 6 AX201 160MHz adapter.
- Select Update Driver. Then restart your computer and check if the error is gone.
- If you’re still getting the same error, reinstall your driver—Right-click on your Intel Wi-Fi adapter and select Uninstall device.
- Restart your computer again to automatically download the latest driver version.
If you’re using a Surface tablet or laptop, you can manually download the newest drivers from Microsoft:
- Surface Laptop 3 with Intel Processor Drivers and Firmware.
- Surface Laptop 3 with AMD Processor Drivers and Firmware.
For more information, visit Microsoft’s Support page Download drivers and firmware for Surface.
Download the Intel Driver & Support Assistant
Alternatively, you can use the Intel Driver & Support Assistant to keep your system up-to-date automatically. This tool keeps your Intel hardware updated. You can download it from Intel.
Run the Network Troubleshooter and Reset the Connection
Running the Network troubleshooter may help you to solve this problem. This built-in tool automatically detects and repairs network issues.
- Navigate to Settings.
- Select Network and Internet.
- Then scroll down to Network Troubleshooter.
- Run the troubleshooter and check the results.
If the problem persists, go back to Network and Internet, but this time, select Network Reset. Restart your computer and check if you can connect to Wi-Fi.
Change Wireless Mode Settings
This problem may have something to do with the device using dual-band. Changing the wireless settings may fix it. Follow the instructions below and check the results.
- Launch the Device Manager and go to Network adapters.
- Then right-click on your wireless card and select Properties.
- Select the Advanced tab and change the wireless mode settings from 802.11a/b/g to 1. 5Ghz 802.11a. Check if the issue persists.
Additionally, you can also play with the wireless settings and switch to different property and value settings. Some users fixed this issue by switching all settings to 5Ghz.
After you do that, click on Power Management. Then disable the option that allows Windows 10 to turn off the wireless adapter to save power.
To sum up, if your computer is equipped with an Intel wireless adapter and you can’t go online, install the latest driver updates and tweak your channel settings. If you’re experiencing this problem on a Surface Device, manually download the latest updates from Microsoft.
We hope this guide helped you to solve this problem. Do share your feedback in the comments below.