There are times when Spotify won’t let you log in to your account, although you’re using a valid username and password. Such unexpected events are quite confusing, especially if the app suddenly locks you out. There are a few methods that you can use to fix this issue on Android, and we’ll list them below.
Why Can’t I Log in to Spotify with Correct Password?
Check Your Login Details
First things first, ensure you’re using the right login screen. If you created your Spotify account using your Facebook or Apple account, tap “Log in with Facebook” or “Log in with Apple“. On the other hand, if you created your account the standard way using a stand-alone username and password, then tap “Login.”
If you move abroad, you need to go to your profile page and change your country settings. If you’re trying to connect from a different country, you may occasionally experience various login problems. So, you can either log in to Spotify from the country you originally signed up in or simply update your country settings. If you can’t edit your settings, contact Spotify support.
Reset Your Password
By the way, if you signed up with Facebook but you deactivated your account, you need to reset your Spotify password. Use the password reset form, enter the email address associated with your FB account and follow the on-screen steps to create a new password for your Spotify account.
By the way, if you’re getting a message that says your password reset link is not valid or already used, open the reset link in Incognito Mode.
Update the App
Make sure you’re running the latest Spotify version on your Android device. Launch the Play Store app, search for Spotify, and hit the Update button to update the app. Restart your device and check if you can log in now.
Clear the Cache
As junk files pile up on your device, they may sometimes prevent you from logging in to Spotify. Clear the cache and check if this solution does the trick for you.
Go to Settings, select Apps, go to All Apps and select Spotify. Then hit the Storage option, and tap the Clear cache button.
Then go to Settings, select Storage, and clear all the junk files from your device.
Reinstall Spotify
If the problem persists, uninstall Spotify and restart your device again. Then go back to Play Store and reinstall the app. If the app itself got corrupted, reinstalling it should fix the login problem.
Remove Third-Party App Access
If you linked Spotify to other apps, navigate to your Apps page, and tap the Remove access button. Or go to App Settings, select Connect to Apps and disconnect Spotify from third-party apps.
Check if removing third-party app access fixed the problem.
Conclusion
If you can’t log in to your Spotify account although you’re using the correct username and password, reset your password and update the app. Additionally, clear the app cache and remove third-party app access to Spotify. If the issue persists, reinstall the app. Are you still experiencing login issues on Spotify? Let us know in the comments below.
Cami says
all these people have had this same problem as i am having, i even emailed the damn people! but alas, nothing worked
Cozmik Mezzenger says
I guess I will have to switch to another music app after numerous years and hundreds of playlists later.
harry says
Login failed code 30. First time user trying to set up an account, or at least a free trial. Using facebook.
Jason says
I have changed phones and I can’t remember my log in details or password.
However the premium amount is still being deducted from my bank account.
How do I get all my information back so I can carry o using this app?
Please and thank you!!
Michael Neuert says
When I log in using my email,it says there already is an account with my email. When I try loging in using my facebook account it says error.
bram says
Try to log in without the WIFI connected, use your mobile data to log in. worked for me
Jen says
I have this issue each and every time I try to log in on my computer to either play through a web browser or launch the web player. I have had to click ‘forgot my password’ even though I know for certain the password is correct and doesn’t include any extra blank spaces nor characters. I reset my password each and every time, but it’s ridiculous.
Geoffrey Raymond Williams says
SEEMS EVERY BODY HAVING PROBS WITH LOGGING INTO SPOTIFY
IT WAD FINE 2 DAYS AGO. WENT TO USE IT LAST NIGHT. WOULD NT ACCEPT MT SIGN IN ..
LIKE EVERY ONE ELSE I DID ALL THE.
THINGS IT STILL STATES IM OFF LINE.
HOW DO I CHANGE IT TO ON LINE.
AM REALLY P D ATM. MY ACVOUNT IS PAID UP TO DATE. AND WASTING Days on my account. …
Mitch Bartlett says
Um… but you can reset your password without logging in.
Sorina says
On laptop I cant log in and on phon they made another acc and I already have one with the same mail. I tried to unninstal and reinstall but that dosent work, what can I do?
Dimitri says
Hi there I can’t log in my account. App logged me out for no reason.I have tried everything but nothing works please help
Brant says
Here’s a damn idea, instead of something went wrong how about giving us at least some friggin information. This app is annoying as h*ll. This happens to me quite often, If there was a better app for hq quality audio I would leave this forever.
Markus Gray says
Was listening to my music and then it just logged me out and wont log me back in again and I’m using the right email and password.
Angelii says
hello, i got logged out of my account and now i cant log back in. it keeps saying ‘something went wrong’.
can someone please help?
Arjun raj says
I’m not able to be long in back into my premium account showing something went wrong even after Re-installing it
Kam says
I do not have this option on my kindle fire. I have tried reinstalling and uninstalling, but nothing works. I was logged in and it signed me out. Neither the web player nor the app is working. Please, help me fix this. My username is Kam Loves Music, just in case you needed to know. Thank you.
Brendan says
Won’t let me log in with correct login details. I tried downloading the app again and it still hasn’t worked. I tried resetting my password but the page it brings me to won’t load. It’s now logged me out of all my devices
Jennifer Frossard says
How do you reset your password if you can’t login…duh?
Claire says
I already reinstalled and changed the password but it still did not work. Every time I try to log in, it says ”something went wrong”
Dan Walder says
Hi there,
I have always logged in with Facebook but it won’t let me do that and is asking for an email address and password. What I have entered is not accepted and it can’t email me a link to log me in. Please help!
Thanks
Angel says
Still can’t login even if I don’t have a password on it won’t let me login usually it will let me enter without password. But I can’t make a new account with that gmail just says error
Erasmus says
It still did not work for me, even after I reinstalling and changing the password, it still says ”something went wrong”
Ed Haig says
I cant get into my Spotify act it doesn’t recognise my user name nor email and you are still taking money … I don’t want to loose my act but want a solution pls contact me.
Jackie Barrett says
Talk about pay for something you can’t use! My husband has to uninstall, reinstall, download again and THEN turn to Offline every time he wants to listen to music on his bike. No help given, no information found, no one to ring, To the point of giving up to be honest. Is there ANYONE out there that can help?
Pourya says
It did not work for me, even after reinstalling and changing the password, it still says ”something went wrong”
Daniel says
I have a problem with my iPad 4, can’t log in.
December 27, 2021 Spotify send me an e-mail about logging in in strange places. I logged off all devices, changed my password and now I cannot log in to my old iPad 4. Everything works fine on the iPad 5 mini.
Spotify has excluded old devices, I can’t even log in via a browser (it’s unsupported). I suspect that I received the e-mail on purpose, there were no logins to my account. Typical aging of the product.
Grampie51 says
I have Spotify account and it works on all other Apple products we have except my iPhone 8. I use my proper user name and password however it comes up wrong information. I have tried with facebook, apple and google but nothing works. It will not let me go to my profile. I have removed and reloaded with no effect. I do not know what to to now. Frustrating
Justin says
I was trying to login after getting stonewalled a few times using an Iphone 11 Pro Max ios 14.7.1 (mobile data)
Changed up my password and still no joy. The error message it gave after denying login was ‘Something when wrong. Try Again’ Super helpful feedback :-I
I then logged in using a computer and deleted third party access. This fixed the problem instantly.
Cheers
Jarhn says
I tried everything, then I connected to WIFI and it worked!
Luca says
I’ve tried all of the solutions but nothing worked. I can’t login to my account neither with Facebook and with e-mail.
Brooke says
Hello,
I was having the issue that showed I was offline. I logged out and upon attempting to log back in I received a “unknown error occurred” message. I can log in on the web player and Safari, so I know my credentials are correct. I have deleted the app, reinstalled and also switched my device on and off – still having the same issue.
I have emailed Spotify but they have not responded… I really want my music back so any tips would be greatly appreciated!
Marc says
I cannot log into the app. I can however login via the web just not the app, password changed, app deleted, phone restarted with no luck.
MAURO DEL CITTO says
Hello there! . I wanted to create a new login without using Facebook. I can log in on the Web Player on a PC but not on the App. I’ve re-installed the app about 3 times.
Dan says
Try connecting to a Wi-Fi signal if your trying to log in with 4G. I had tries all the usual update, delete, reinstall etc etc and then simply by connecting to Wi0-Fi instead of 4G it worked.
Tormod says
I am trying to login to my other account where I have premium but it doesn’t work I am logged in on a device but cant login anywhere else. I have reset my password but it still doesn’t work i cant login anywhere else but the one place i am already logged in
Jon Walker says
My app is not letting me login to my spotify account anymore. Tried resetting and re-installing. Nothing is working. can you help?
Gregorio Luna says
I’ve reinstalled the app but I still cannot login on my computer.
Ann says
Can’t reset password as been locked out of email I set up Spotify so paying for something I can’t use ridiculous
Les Pearson says
Can’t log in. I use a password manager and user name and password is correct. Spotify says I have undertaken unauthorized downloads. I have downloaded their music, but to do an unauthorized download, I wouldn’t have a clue. Getting a bit $%(*&#@*&^$. Have also been to https://www.technipages.com/fix-cant-log-in-to-spotify-with-correct-password which gives a lot of useful suggestions, but none of them work.
cam says
i had a premium account but my login info isn’t working at all, i know i have the right info but the app is telling me i don’t
ZIJKSNOR says
ITS DRIVING ME NUTS NOTHING WORKS, I CAN LOGIN WITH MY SAFARI WEB BROWSER AND IT WORKS STUPID SPOTIFY
Aubrey says
I cannot log on. Tried resetting password and restarting phone. Still cannot log on, Cannot create a new log on using a different email. Cannot use Spotify at all!
Kiley says
It won’t let me log in even though I’m doing the right username and password it keeps saying “ something went wrong. Try again.”
Tilana says
Cannot login,, followed instructions- changes password etc but still no luck?
Mitch Bartlett says
Contact them https://support.spotify.com/us/article/contact-us/
L.Mac/gregor says
I have been trying to log in for the last hour to cancel my Spotify account. Having no results!!
What do you suggest I do?
Jvn says
Loved spoitify but about to cancel subscription. I’ve reset passwords, reinstalled, etc. nothing works. Too bad, I didn’t want to go back to apple
Amalie G.N says
It won’t let me log in even if I do all that! It will let me log in if I go to Spotify.com but not if I try the app. I’m sick of this >~<
ruby says
wont let me in so i can confirm i hate spotify
Serenitee says
Spotify still won’t let me login, and I had already updated it when it logged me out?
John says
Still can’t login
Jill Malkowski says
I have done everything as told and it doesn’t work. Who can we contact for real help with this issue???
Kkerr says
None of this worked for the Xbox app. The app simply refuses to go forward after logging in via password, activation code, or remote connection via another app.
No updates available either based on the Xbox store info.
Noah J says
It does not help because you see the comments? Everyone can’t log in and I still can’t either.
mike says
Done everything as instructed but still can’t login into my account
Kylen says
resetting the password didnt help cause it would say the email wasn’t registered although I’ve been using the account for quite a while-
Sedy says
When I log in using my email,it says there already is an account with my email. When I try loging in using my facebook account it says error.