Is there anything more annoying than your Android phone cutting out during calls? Fortunately, these are rare events, and the sound usually cuts out only for a few seconds. But some users may experience more severe issues where the sound cuts out for tens of seconds. If you’re looking for a solution to fix this issue, follow the troubleshooting steps below.
Why Does My Phone Keep Cutting out During Calls?
If your signal is weak, your terminal may randomly cut out in the middle of phone calls. If you’re currently located in a remote place where there are hills or mountains, chances are you’re too far away from the nearest cell tower. Additionally, poor weather and cloudy skies may negatively affect signal strength.
If there’s a lot of metal and steel in the building you’re living in, that could deflect or block the signal. However, running outdated Android versions, a faulty SIM card or various hardware issues could also trigger similar problems.
What to Do If Android Phone Keeps Cutting out During Calls
Check for Updates and Restart the Device
Go to Settings, select System, and then tap System Update. Check for updates, and install the latest Android OS version available for your device.
Then, restart your terminal two or three times in a row. Make a phone call and check if the issue persists.
Remove Your SIM Card
Turn off your device and remove the SIM card. Restart your phone without the SIM card inserted. Wait for two minutes, and turn off the terminal. Insert the SIM card, and check if the problem is gone.
If possible, insert a SIM card from a different carrier and check if the issue persists. If it does, this could indicate your hardware is faulty. You may want to take your phone to an authorized repair center and have it repaired.
Disable Voice Privacy
If your terminal supports voice privacy, disable this option and check if you notice any improvements. As a quick reminder, voice privacy adds an extra voice encryption layer that prevents eavesdroppers from tuning in to your frequency.
Some users suggested that voice privacy might sometimes hinder call quality. So, launch the phone app, and tap More options (the three dots). Select Settings, and uncheck Voice privacy.
Use Wi-Fi Calling
Modern smartphones support Wi-Fi calling. If you have solid Wi-Fi coverage but a spotty cellular network, you can call your contacts over Wi-Fi. Your terminal will make voice calls via your Wi-Fi network instead of using your carrier’s network.
Go to Wi-Fi Settings, select Advanced, and then toggle on Wi-Fi Calling to enable this feature. Some phone models may sport this option under SIM card settings.
For more information on how to enable Wi-Fi Calling on various phone models, check out the guides below:
- Galaxy S9: Enable Wi-Fi Calling
- Google Pixel 2: Enable or Disable Wi-Fi Calling
- Galaxy S7: Enable/Disable Wi-Fi Calling
Contact Your Carrier
If none of these methods worked, contact your carrier. Let the support agents know what troubleshooting methods you’ve tried so far. They’ll run more advanced tests on their end to identify what’s causing the problem and fix it.
Get a Signal Booster
If your carrier confirms that the signal outside your home is usable, but your phone keeps cutting out during calls when you’re inside, get a cell signal booster to improve signal strength. Ask your carrier what signal boosters work best on their network.
If your Android phone keeps cutting out during calls, install the latest Android updates and restart your device. You can also remove your SIM card and turn off Voice Privacy during calls. If the issue persists, use Wi-Fi Calling, and contact your carrier for further help. If you’re experiencing poor signal issues inside your house only, you may also want to get a signal booster. Did you manage to fix the problem? Let us know in the comments below.
Angus MacDonald says
I bought a moto g 13, five days ago from Tesco mobile shop, and it just keeps cutting off in the middle of a conversation. In a TEN min call it cut off three times. I had to abandon the call. Surely there should be a law against selling such phones, when we can ill afford it.
I have been having same problem with phone cutting off during a conversation. I have a Motorola phone use Verizon. It doesn’t seem like it’s our phone itself because I see so many different brands. Could it be Verizon itself. I did see a few from ATT with same problem. No one seems to want to help at Verizon. They are to busy selling phones that the service sucks.
Glen james says
I had an old phone a flip top that att replaced because they no longer supported the old one. Never had any trouble with the old one .The new on an android keeps breaking up. My contract with att is phoning and texting only any sugestions
Chris T says
It appears I am having the same issue since June, but have additional information. For me, I have a Samsung S21 Ultra. I noticed people were having issues hearing my voice during calls (cutting in and out). Oddly, I only have that happen occasionally. Since this occurred, I assumed the issue may be with the microphone. To test, I used the microphone in private and in speaker. It would cut out randomly on calls for both. I opted to use my samsung galaxy buds pro. Same issue, so not the microphone. The resolution has come randomly with lots of testing. If I have the phone on my wireless charger when making/receiving calls I have no issues. I remove the phone from the charger, the issues persist. This does not matter if it is on wifi or on cell, private or speaker or earbuds. It started occurring directly after I installed the June update. Hope this is fixed with August because the phone is almost completely unusable.
Bret Cripps says
Same problem with calls fading out through Spectrum. Doesn’t matter if I’m away from home or using my wifi at home, problem started about a month ago (June2022). Spectrum customer service at store told me it’s because I’m making calls while wifi is off. Phone worked fine before June. Fix the darn update, which from comments above, everyone else seems to understand, just not the phone companies.
Wanda Sue Sellers says
NO..My Samsung A32 is also cutting in and out! WORST phone I have ever had!!!
same issue as above, samsung S21 ultra, happened in June, got them send me a new phone. Did update again 2nd time and problem is back. very frustrating
I have a samsung s21
Plus and ever since the june update they force you to install, my phone calls keep cutting out. I can’t even use to make calls because it is extremely frustrating to hear half the conversation. I want to get rid of this phone but am still paying on it. They don’t even acknowledge there is a problem.
I echo Karen’s comments of July 8, 2022. My S21 ultra keeps cutting out when on calls. It started about two weeks ago. I’ve spent about 5 hours with Verizon trying to resolve this. They said it’s one my Apps causing the issue. They have wiped my phone and reinstalled everything. The issue of cutting out while on calls remains.
I too have had problems with my S21 Ultra ever since Verizon did an update June 28, 2022. I have good strength but after a minute of talking, voices come and go. Wish Verizon would quit making it so you need to pay for more service. Had problems with a previous update and they wiped out my voice mail saying I had to pay for premium.
att piece of junk they sent. but no 5 g. replaced sims, no help . will a different phone help
Galaxy s10 plus, phone conversations are cutting in and out, like crackling with people I call. full signal on both ends of the calls in good coverage area. How do I fix so people can hear what I am saying?
Lynda Scott says
I have tried every hint i can find but my phone still cuts out and now the voice quality is poor and breaks up as well. Is there any other solution. Mine is an S20 FE
Cindy Denny says
Why dose coin master keeps cutting out
I lost some spins and cards where I half to keep restarting the gane
Donna Houghton says
I have exactly the same problem as Vicki Dendramis only mine is S21 5g I’ve had my phone one month. WiFi signal is fine and have full bars on the phone, please explain why and how to resolve as I had better use of my S10 4g
Viki Dendramis says
Good Day. I have a Samsung Galaxy s205G mob phone. Every time I call or people call me, we talk about 5mins then the phone cuts out. And I recall them again I would like to know the reason please. I bought the phone from Optus. 10. 6. 2020. Thank you.