Is there anything more annoying than your Android phone cutting out during calls? Fortunately, these are rare events, and the sound usually cuts out only for a few seconds. But some users may experience more severe issues where the sound cuts out for tens of seconds. If you’re looking for a solution to fix this issue, follow the troubleshooting steps below.
Why Does My Phone Keep Cutting out During Calls?
If your signal is weak, your terminal may randomly cut out in the middle of phone calls. If you’re currently located in a remote place where there are hills or mountains, chances are you’re too far away from the nearest cell tower. Additionally, poor weather and cloudy skies may negatively affect signal strength.
If there’s a lot of metal and steel in the building you’re living in, that could deflect or block the signal. However, running outdated Android versions, a faulty SIM card or various hardware issues could also trigger similar problems.
What to Do If Android Phone Keeps Cutting out During Calls
Check for Updates and Restart the Device
Go to Settings, select System, and then tap System Update. Check for updates, and install the latest Android OS version available for your device.
Then, restart your terminal two or three times in a row. Make a phone call and check if the issue persists.
Remove Your SIM Card
Turn off your device and remove the SIM card. Restart your phone without the SIM card inserted. Wait for two minutes, and turn off the terminal. Insert the SIM card, and check if the problem is gone.
If possible, insert a SIM card from a different carrier and check if the issue persists. If it does, this could indicate your hardware is faulty. You may want to take your phone to an authorized repair center and have it repaired.
Disable Voice Privacy
If your terminal supports voice privacy, disable this option and check if you notice any improvements. As a quick reminder, voice privacy adds an extra voice encryption layer that prevents eavesdroppers from tuning in to your frequency.
Some users suggested that voice privacy might sometimes hinder call quality. So, launch the phone app, and tap More options (the three dots). Select Settings, and uncheck Voice privacy.
Use Wi-Fi Calling
Modern smartphones support Wi-Fi calling. If you have solid Wi-Fi coverage but a spotty cellular network, you can call your contacts over Wi-Fi. Your terminal will make voice calls via your Wi-Fi network instead of using your carrier’s network.
Go to Wi-Fi Settings, select Advanced, and then toggle on Wi-Fi Calling to enable this feature. Some phone models may sport this option under SIM card settings.
For more information on how to enable Wi-Fi Calling on various phone models, check out the guides below:
- Galaxy S9: Enable Wi-Fi Calling
- Google Pixel 2: Enable or Disable Wi-Fi Calling
- Galaxy S7: Enable/Disable Wi-Fi Calling
Contact Your Carrier
If none of these methods worked, contact your carrier. Let the support agents know what troubleshooting methods you’ve tried so far. They’ll run more advanced tests on their end to identify what’s causing the problem and fix it.
Get a Signal Booster
If your carrier confirms that the signal outside your home is usable, but your phone keeps cutting out during calls when you’re inside, get a cell signal booster to improve signal strength. Ask your carrier what signal boosters work best on their network.
If your Android phone keeps cutting out during calls, install the latest Android updates and restart your device. You can also remove your SIM card and turn off Voice Privacy during calls. If the issue persists, use Wi-Fi Calling, and contact your carrier for further help. If you’re experiencing poor signal issues inside your house only, you may also want to get a signal booster. Did you manage to fix the problem? Let us know in the comments below.