Google Chrome is my default browser. I work from home, and I enjoy listening to my favorite playlists on Youtube while working.
One day, I experienced a really annoying technical issue. There was no sound coming from Chrome through my headphones. It took me 15 minutes to solve the problem. And this is how the idea of this guide came up.
By the way, setting up my headphones as the default output device for Chrome was the magic solution for me. So, you may want to jump straight to that method.
Fix Headphones Not Working on Google Chrome
Unplug the Headphones and Restart the PC
Unplug your headphones from your computer. Then restart the computer. If this is only a temporary issue, restarting the device should fix it.
Make Sure Chrome Is Not Muted
Check if there’s a specific sound setting on your computer that mutes Chrome.
- Right-click on the speaker icon.
- Then click on Volume Mixer.
- You should now see a list of volume controls for different programs.
- Check if Chrome is on the list.
- Unmute the volume for Chrome if it’s muted.
- Refresh the browser and check if your headphones are working now.
Check If the Tab Is Muted
Check if you accidentally muted the tab where the sound is coming from. For example, if you’re listening to music on YouTube and have tens of tabs open, you may have accidentally muted the YouTube tab. If that’s the case, you should see a slash on the sound icon anyway.
Right-click on your YouTube tab and select Unmute site.
Reset the App Volume Preferences for Chrome
Setting the app volume settings to default may help you to fix the audio issue with your headphones.
- Navigate to Settings.
- Then select System.
- Click on Sound.
- Scroll down to Advanced sound options.
- Locate Chrome under App volume and device preferences.
- Hit the Reset button to bring the audio settings back to Microsoft’s recommended default settings.
Set Your Headphones as the Default Device for Chrome
Setting your headphones as the default output device under the Chrome output section worked for many users.
- Navigate to Settings → System → Sound.
- Then go to Advanced sound options.
- You should now see the App volume and device preferences.
- Scroll down to Chrome, and click on the Output drop-down menu.
- Select your headphones to send sound from Chrome directly to your headphones.
Check Chrome’s Sound Settings
Chrome has its own sound settings. For example, you can mute all sound coming from the browser. Or you can blacklist certain websites. Maybe they’re automatically playing audio ads when you visit them, and you don’t like that.
- Click on the browser menu and go to Settings.
- Then select Privacy and security.
- Scroll down to Site settings.
- Scroll all the way down to Additional content settings.
- Then click on Sound.
- Locate the following option: Allow sites to play sound (recommended). Make sure the option is enabled (the toggle is blue).
- As long that that option is enabled, the websites you’re visiting are allowed to play sound/music.
- Check if there are any websites blocked under Mute. Remove them and check if the issue is gone.
Set Your Headphones as the General Output Device
Some users suggested that setting the headphones as the main output device solved the problem. Basically, you’re going to instruct Windows 10 to send all sound to the headphones.
- Go to Settings.
- Select System.
- Then click on Sound.
- Under Output, select your headphones as the default output device.
- Refresh Chrome and check if the issue is gone.
Update or Reinstall Your Sound Drivers
If your sound drivers are outdated or got corrupted, that might explain why you can’t use your headphones with Chrome.
- Launch the Device Manager.
- Go to Sound, video, and game controllers.
- Expand the list of drivers.
- Right-click on your sound driver.
- Select Update Driver.
- Restart your computer and reload Chrome.
- If the issue persists, try reinstalling the driver. So, instead of Update driver, select Uninstall device this time around.
- Restart your computer again and check if there’s sound coming through your headphones.
Disable Your Extensions and Clear the Cache
Your browser extensions might be interfering with the audio scripts of the websites you’re visiting on Chrome.
Turn off all your extensions and check if the audio problem persists.
- Click on your Chrome menu.
- Go to More tools.
- Then click on Extensions.
- Disable all your extensions one by one.
- Close the browser and relaunch it.
If the issue is still there, try clearing the cache. Your browser cache might be blocking the audio scripts. Clearing it should help.
- Click again on your Chrome menu.
- Select History.
- Then click on History again.
- Hit the Clear browsing data option.
- Start by clearing the cache from the last 4 weeks. Check if you notice any improvements. If that did not help, clear all the cache. Select All time under Time range.
If you reached this step but could not fix the problem yet, you may need to reset your browser.
- Click on the Chrome menu.
- Go to Settings.
- Type ‘reset’ in the search bar.
- Click on Restore settings to their original defaults.
- This action will disable all your extensions and clear your cache and cookies.
- Hit the Reset settings button.
- Restart your computer. Launch Chrome and check if your headphones are working now.
Reinstall Google Chrome
If nothing worked, try reinstalling Chrome. Maybe some files got so corrupted that the only solution is to install a fresh copy of the browser.
- To uninstall Chrome, open the Control Panel.
- Select Programs and Features.
- Click on Uninstall a program.
- Select Chrome.
- Then hit the Uninstall button.
- Then download a fresh copy of Chrome and install it.
Re-installing Chrome is the last resort solution. If that failed to fix your problem, we’re afraid you need to switch to a different browser.
Let us know if you can use your headphones on Chrome. Which solution worked for you? We’re really curious to read your answers.
Ali Madhloom says
That was really helpful
Yes, the first solution worked. Thanks so much for sharing.
I got mine to work (I use bluetooth heaphones) and the method wasn’t specifically from here but the ‘Reset the App Volume Preferences for Chrome’ step helped me find a solution. I followed the first few instructions by going to Sound then to Advanced – More Sound Settings, and disabled speakers and enabled my bluetooth headphones and it started working for me, hope this helps anybody else using bluetooth!!
Thanks a lot… with the help of your post I was able to reset my sound settings to be able to hear my chrome websites using bluetooth headphones
Been trying every youtube videos that never worked and never resolved my problem. This has been going on for a month now and thank God I came across this article. Issue resolved. Thank you!
thank i was going mad
First thing you mention I did and it worked, THANK YOU. I have not changed this setting and was even thinking or re-installing my sound drivers. Must of change in an update or I hit the wrong combo of keys.
Thank you!! Have been searching a while to find the solution!
Unfortunatly not :/ I still can’t play sound only on google drive, but any another site on chrome i can ?? why?
I use my Computer as a multitrack recorder of our mixer at my church, but I also use it to play music Pre-service. I could not figure out why Youtube would not send sound to my mixer through the headphone jack. I was worried I would have to give up one of the functions of my computer but I found the solution in this post.
I would open Chrome and go to Youtube and play a song through the headphone jack to the house mixer. One song would work but when the next song on my playlist came up, the sound went away entirely. I was not able to restore the sound unless I closed out Chrome entirely and re-opened it again started from scratch. The solution was found in the ‘Set Your Headphones as the Default Device for Chrome’ section.
This step immediately fixed my problem and I am able to continue to record tracks to my computer from the mixer connected through a USB. The advanced settings allowed me to designate my input and output devices for different functions that I needed.
Thanks a lot!
The solution was the advanced
JITENDRA SINGH GAUR says
I struggled a lot with headphones. It was not showing any app in the mixer associated with headphones. Apps were showing only when I choose laptop’s speakers as output device. I tried many options but did not work.
Ultimately one of the solution given in this page worked for me. I made my bluetooth headphones as “Default Device” and it started working immediately. Thanks for posting this content. It was vey much helpful.
James I says
plain on having good sound coming out this pc. I just made another reason to go shopping, new speakers. any one care to join me?
Stephen B Chang says
Thank you. I spent 30 mins no luck until seeing your advice.
Shakira Christodoulou says
Thanks so much for this – not a Chrome user but it was the first problem, and you fixed it. Thanks.