Some Google Chrome users are getting a “Couldn’t Load Plugin” error when trying to load some Flash Player content in the browser. Here’s how to fix the issue.
- Close out of Google Chrome and any applications that work with Chrome.
- Do one of the following actions:
- Windows users, open File Manager and navigate to C:\Users\username\AppData\
Local\Google\Chrome\User Data\ - MacOS users, navigate to ~/Library/Application\ Support/Google/Chrome/
- Linux users, navigate to /opt/google/chrome/
- Windows users, open File Manager and navigate to C:\Users\username\AppData\
- Delete the “PepperFlash” folder.
Start Chrome again. It should now allow you to load Flash content.
Victor Poole says
Since Flash version 76 and including version 77:
Flash “download failed” message appears in Chrome and Flash does not work.
Flash loads and works in Chromium.
In Linux, neither Chrome nor Chromium have a ”PepperFlash” folder in /opt/google/chrome/