I was attempting to capture a photo of the screen using my Samsung Galaxy Note8 Android phone this morning and was greeted with a message that told me “Can’t take screenshot due to security policy“. What could be causing this issue?
Reason 1 – Chrome Incognito Mode
The Android OS now prevents screenshots from being taken while in Incognito Mode in the Chrome browser. There is currently no way to disable this “feature”. You can install Firefox and take a screenshot in Incognito mode there, but if you are taking a screenshot in Google Chrome, you must not be using Incognito Mode to do it.
Reason 2 – Policy set on Phone
If your Android device was issued to you by a school or company, they may have enforced policies that prevent screenshots. The policy can also be enforced if you have added a company account to your phone.
You will either need to talk to the IT department, or remove the account associated with the policy from “Accounts” in “Settings“.
Mervin says
Having the same issue now. Screenshot won’t work on everything. I can’t figure out which app is affecting this on my Note 8.