I experienced quite a few reboot loops as an avid Android user. There can be many causes for an Android stuck in a reboot loop. Hopefully, this tutorial will fix yours. These exact steps seem to solve the problem for me most of the time.
1. Remove the Case
If you have a case on your phone, remove it. This will ensure there are no buttons or sensors impeding the function of the phone.
2. Plug into a Wall Electric Source
Ensure your device has enough power. Plug it into a wall outlet. You may need to let it sit plugged in for a few minutes before performing the next step.
3. Force Fresh Restart
Press and hold both the “Power” and “Volume Down” buttons. Do this for about 20 seconds or until the device restarts again. This will often clear the memory, and cause the device to start normally.
4. Try Safe Mode
Wait for the manufacturer name to appear on the screen while it’s booting, then press and hold “Volume Down“. This should place the device into “Safe Mode”. If the device starts successfully in Safe Mode, you may have to uninstall problematic apps or undo a setting that may have caused the issue.
If you’re a Nexus 5X user, there is a known bootloop issue with the phone. See our post about it for more info.
Still having trouble? Let us know in the comments section.
Pls help me says
Device name brown tab 1 I’m from Philippines I can speak English though mine just says the logo but does not respond and it does not take me to the home screen (where you unlock you device)
Saint says
when i plug it into a wall charger it automatically turns on and goes to the reboot screen. when i try to reboot it’ll turn off then again switch on and still be on the reboot screen, i use a samsung j4 core and i dont know what to do. everything ive tried hasnt worked, what should i do?
Jennie says
Charles!!! I had the same but with my Samsung tablet. Only solution I found that worked was to disconnect the battery,. I took the back cover off (quite tricky and had to be very careful) then unclipped the battery lead lead from the tablet,( don’t put the cover back on yet in case it needs a bit longer) I waited 10 seconds to clip it back in and powered it up. I have done this with my son’s tablet also but his had to be reset and was wiped. Hope you did it
Bearg says
Please help me! I pressed volume down and power button but it says fastboot and nothing happens.
King says
Hi my techno canon CM is stucjed in a boot loop and the remedies above isnt working please help.
MalikSayriii says
Hi, my device C5 pro (SM-C5010), Android 8, Fully STOCK ,knox not tripped, firmware: dont know exactly as i am on bootloop but it is Hong Kong.
PROBLEM: I remove cache memory from recovery but then it didn’t start , it is in continuous restart bootloop. In recovery it is also giving error “dm-verity verification failed”.
now i want my imp data safe/backup(including secure folder)as it contains my 7 years of data.. Please someone help what should i do to save userdata as well as keep knox un-touched..
I tried many softwares like dr fone fonLab etc etc , drained its battery completely then charged, alot of Google searches, but bootloop is not fixing neither i get any solution..
I WILL BE VERY THANKFUL please HELP ME OUT FROM THIS
Charles says
Samsung S7 stuck in boot Loop. Impossible to turn phone off. I took it to Samsung authorize repair.
They said the only thing to try is to restore to factory settings.. Impossible to restore because
boot loop continues to cut off and restart not allowing android to load.
Does anyone have any ideas to fix this.
israel dereje says
Man it did work for me you need to fallow the paths am really sorry which didn’t work for you
Helen says
I feel so blessed to have come across this – my old galaxy S4 was stuck in a loop with Microsoft Teams. Nothing worked and even went to ATT store and they had no clue – the phone has been acting up and giving me signs it is getting old. So glad that I can hopefully transfer from the old one to the new one now. Thank you for having this hint and that I found it!
Marlene Macdonald says
My Samsung Galaxy A8 turns back on as soon as I have powered it off. I did everything possible and it is stuck in this mod
Cody says
My dads T-Mobile revvl has a red bar at the top and every time he touches the screen a blue line follow kinda like he’s in a doodle app or something. Anyone know how to get this off
Lamar Ivey says
This did not work for me. It kept going back into recovery mode. And I keep getting the message, Security Error; This phone been flashed with unauthorized software & is locked, Call your mobile operator for additional support.
Elizabeth says
My phone is stuck in a reboot loop and nothing is working. I tried to push the power button and the volume down button at the same time but nothing happened. I can turn it off, but other than that, nothing works. What is my next step? I am at college so I am worried about not being able to get in contact with my family with my phone not working.
Leia says
Huawei p20 lite is Screen is stuck on ‘Huawei’ when turning it on. Nothing helps.
Mark Gibbons says
Pixi 4 Alcatel… done hard reset with cache and still on boot loop
Nelson Graburn says
Nothing works.
It just flashes for the “ad face”: The red M in a circle and android to black and back.
Before this I restarted it and it got stuck in this mode.
Pressing the Power button does nothing.
Pressing the Volume up or down button does nothing.
I don’t know how to get the battery out?
Vamsi says
My asus zenfone maxpro m2 is not open after updating the software and entering current pattern but it’s still in lock screen.
me says
thx mn,so helpfull
H Klous says
I find that if the phone is stuck in the loop that it wants to start but there is not enough power to start and it shuts off. I find the easiest way is to remove the battery and recharge it using a independent battery charger. Once it charges enough then you can place it back in the phone and it will have enough power to operate the phone. Then you can recharge it normally. Or if overnight just let it get a full charge and pop it back in the phone. It is annoying that they have this loop as you would thing that it would just recharge instead of trying to start the phone.
maria says
SAME happened to me! I tried all the advices with power button etc but nothing happens. The device has still power, I know cause I charged it up to 16%
Any advices? Or is my galaxy S7 now dead forever? That would be aweful! NO idea how to get my data back on another device…. >>>>>>> see this comment
Mel says
November 28, 2020 at 1:02 pm
It doesn’t freaking work, I’ve tried holding down my power and volume buttons but nothing helps it just stand black. What should I do
poxiepop says
omg, i did the fresh start thing and it worked. i have an mi phone, and it always hangs if i use instagram for more than an hour, idk why it happens but in instagram it wont play videos and the images arent clear. in youtube the quality is low, but when i set it, it doesnt go up. i usually reboot my phone, but this time i got a heart attack when it was frozen on the reboot loop :(. thanks for this, idk what ill do now
Abu Piassa says
Hello Everyone i have a An Android Tablet Pc Called ” EREN EBEN T-9 ” It was a nice product. but now it stops working completely ! it keeps stacking on startup logo. i try to clear the cache files but still not working & also i try the Hard reset option by wiping all the data but Guys still not working ! now when i try to hard reset it it keeps showing me an error which is – E:Can’t mount /data/log/recovery_log
E:Can’t mount /cache / ( no such directory) – & it keeps showing E: can’t open ……… & E: failed …………. errors. Pleas Help Me ! Thank you !
heather says
Yes I have an LG Stylo 5 that is stuck in reboot it goes from LG to the Metro screen and stays on the Purple Metro screen and when I push the volume down and the power button and it restarts but it doesn’t do anything past the Metro I need to fix the screen without erasing any data all of the pictures of my kids are on there and I don’t have anymore please help me please
Ash says
OH MERCY THIS WORKED!!!! This was an amazing guide on how to save your phone! i was furious when it began to freak out-the same small orange shape flashing me and taunting me. I had gone onto SHIEN- a fashion website as recommended by a friend.
IT
GLITCHED
HARDCORE
like I was looking at a cute skirt one moment and the next my phone had an aneurysm. I was irritated at first since it wouldn’t back out but then it began to flash and cause problems.. for 30 minutes I wrestled with the plague in my device and frantically researched ways to solve my conundrum.
ALAS
MY RELIC
MY GRACE
MY MERCY
MY CALVARY!!!!!
worked like a dream. seriously whoever made this I pray you are blessed and have a never ceasing joy in your life bacause of this life saver.
Sunshine says
When I press the power button on my phone it force to switch off and gets stuck in reboot loop..infinix note 5 pls help me.
Matshira says
My Samsung j4 after the steps of restarting the phone still gets stuck on the logo. what to do next?
Chris says
Have a Samsung Core Prime – Yes I know it is an older low level phone but it is all I need for calls and a few texts, pictures.
Recently it started flashing multiple screens then shut down and restart, shut down and restart. It drains the battery to zero. The only thing that stops it is plugging it into the charger. It has been doing it off and on since Halloween.
Any idea what the problem might be? Hate to get a new phone if there is a fix for this issue.
heather says
Yeah i tried this with my lg stylo 5 and it doesn’t work its stuck on the service providers logo PLEASE HELP ME, I CANT LOSE ANY OF MY DATA OR ANYTHING , its ALL the pics of my KIDS I have and all my memories PLEASE HELP ME!!!!!!! I can’t even get it to turn off i have to wait till the battery goes dead to get it to shut down
Matthew says
Thank you so much. I thought I had bricked my phone. I tried to uninstall Google Play Music and YouTube Music at pretty much the same time, and then I tried to download Spotify before either one finished. They were all taking a strangely long time, but I thought it would be ok. I set my phone down, and the next thing I know, I hear it turn on, and it never gets past the Metro splash screen. I couldn’t get it to turn off or restart, so I thought I was screwed. But the force restart got it to work again. I’m not sure what made it do that, though; whether it was uninstalling Google Play Music, which is installed by default, or some combination of uninstalling 2 apps while also trying to install another one. Anyway, thank you.
Mel says
It doesn’t freaking work, I’ve tried holding down my power and volume buttons but nothing helps it just stand black. What should I do
Aja says
OMG THANK YOU. I’ve been stuck in a loop where my Huawei nova 5T has been wanting to download a backup or to a factory restart where all my stuff would be deleted. This happened after I tried to update it and the pin code that I know is right hasn’t worked. Generally a lot of annoying stuff which I’ve been using all day on. APPARENTLY, I SHOULD HAVE JUST TRIED A SAFE RESTART OF WHAT YOU CALLED IT SO JUST THANKS A LOT DUDE
Caren says
I tried all the steps, but it’s still stuck on the company logo. I have a Android Moto. . All it does is close and restart and gets stuck on the logo, never goes past thisHow can I fix this?.
Carter says
Thanks! Worked like a charm.
Frankie says
Worked perfect thank you so much
Phil says
I tried all the steps, but it’s still stuck on the company logo. I have a huawei p20 pro. All it does is close and restart and gets stuck on them logo, never goes past that.
Jeremy says
When I press the power button on my phone it force to switch off and gets stuck in reboot loop..infinix note 5 pls help me.
Alex says
I can’t get my s2 to get into safe mode! PLZZZZ HELP!
Mike says
Does this really work
Michael says
My Samsung galaxy tab s3 still stuck up in the recovery booting. It doesn’t go the Wipe Data / Factory Reset menu. I tried some solutions but it didn’t work. Any suggestions for this matter?
Mohamed Adel says
when I install rom by sp flash tool in middle of operation the cable disconnect.
Then the device stuck in bootloop with infinix logo and don’t run and recovery doesn’t work and pc can’t install rom again.
Dawn says
My Samsung Galaxy S5 went into a recovery bootloop after taking pictures and it shutdown due to battery drain,. I tried all the different menu options except OS specialty fix. It keeps starting over unless you leave it on recover screen. stays on , but charge light is not blinking.. This is its second battery. The battery is two yaers old. the phone started freezing and slowing down despite me removing apps, cleaning, cache, and dumping files. Tried holding down different sets of buttons, just have not tried a fresh battery. I just ordered a new phone, but my contacts were not backed up by boost mobile.
Tyler Nicholas Henry says
My phone is an LG V20,
Before it went into its loop, it said that the Hi-Fi feature (which only functions when an audio device is plugged into the phone’s audio port) was turned on.
I was baffled as to why it would say that, but I also knew that the audio jack was very unstable for some time, for when I plug something into it (say earbuds or headphones), it doesn’t read the device.
Any audio jack I plug in has to be in a certain position for audio to be played at all, and that audio’s overall quality (from the port) was progressively getting worse.
At the time, I was annoyed that this happened since I had been streaming something while listening through the phone’s speakers, and I couldn’t press play since the phone thought there was a device plugged in, while ALSO stuck in that protocol where it auto pauses after a jack is unplugged. So I thought that a simple reset would resolve the issue.
The phone hasn’t fully booted since the 3rd (or 2nd?) week of Sep. 2020.
It shows LG’s logo, powered by android, and that’s it. It turns off shortly after, then does it again in an endless loop. And even though I followed the steps, they unfortunately have not helped me; For step 3, the phone said it was going into recovery mode, but then went back to looping. And step 4 didn’t show a hint of success.
I haven’ t brought it to any professional help since the incident (as of when this comment was typed).
Please help me :'(
nicole says
i did a hard reset on my alcatel and its stuck on language and cannot change. i tried the power up power and down…nothing works
Liam says
I have an Infinix hot 6x. While iI was charging it i restarted it and when i did itit just showed its logo and it freezed. Please help me!!!
Melissa Shuler says
My S 9 is switching between maintenance boot mode and recovery mode. I have tried every option given, except factory reset, because I haven’t backed up anything on my phone. The caution, above the options, says, “not enough storage resource” & perform “lacking storage booting”. Please help.
Abdi says
My tablet stuck when I open from power of and when I play game so please help what should I do
Tashi Jigme says
I have Samsung Galaxy note 9, I was playing pubg on my phone suddenly the game got stuck and then phone went off after that I could feel excessive heat at the back of my phone. I tired to reboot it softly or hardly but none of the ways are not good enough and some even recommends to visit service centre however the country is currently under lockdown and I m not able to visit the service centre what should I do to get my phone to work again.
Jenny says
was charging my nokia android phone, i tried putting on while the battery level was low but still charge. It suddenly went black…due to low battery but I am trying to start it for the past 10 hours but it keeps showing the nokia logo and it doesn’t open at all..PLEASE HELP!
Uhh Ohhhhh says
My phones setting app didn’t work so i tried restarting it but then minutes later i checked and the background was all okay and everything but there was a restarting screen covering everything
Monu Tiwari says
No, my Gionee P3S also not responded to any of these tricks. It just starts, show the company logo….and when it is o charge it also shows the charging percentage… What can I do know?
ivetta says
THIS ADVICE DOESNT ALWAYS HELP!!! I found a fool proof way to stop the boot-loop on an android. My android (note 8) always goes on a boot-loop when it’s over heated (when it’s charging usually). So a way to save your phone before it goes on a loop, is to take it off charge when it’s getting hot and take off the phone case. If it has already gone on a boot loop (this happened to me twice while I was asleep and left my phone on charge), then chuck your phone in the fridge or freezer for a minute or two. When it restarts, turn it off (by pressing the off button for a few seconds) and wait a little. I noticed that the boot loop started happening after my phone went through a lot of mandatory updates. Samsung is either purposely ruining my phone through these updates, or my phone can’t handle all the updates (it’s like 2 – 3 years old)
Marco says
Plss help my galaxy tab 3 keeps botting up to the recovery mode and i go to reboot but it reboots back to the recovery modeeeee😭 pls help
Surendra says
I was charging my vivo phone, it suddenly went black…It’s been 2 months I am trying to start it but it keeps showing the vivo logo and it doesn’t open at all..PLEASE HELP!
Manoj says
Hi, I have a LG K7 phone. After reset my phone it only shows LG logo. I tried to the way that discribe above . But it dosen’t work. Can you help me?I think it stucked in reseting.
yang says
hi i have a samsung galaxy note 4 phone. when i was using it, the screen suddenly went black even though the battery percentage was still 75%. when i turned it back on, the screen was stuck on the logo. i took the battery out and tried to turn it on again. it still was stuck on the samsung logo. i tried to press the volume down and power for 20 seconds and the screen alternately turns from the logo to black screen vice versa. please help me fix this
Ojogu says
I had done factory reset on my Tecno camon x, yet the boot loop ➿ hasn’t stop ?. Please help!!!!!
Al says
Having over 20+ years in IT, I needed to be refreshed on the old “Just Re-Boot it!”… lol You saved me as I forgot about the volume down button for restart, so thanks. You help me today.. Cheers. Al
Erwin Thomas says
I wipe and factory reset my alcatel tablet. As it was restarting it went to fast boot mode. It starts and loop back there each time.
Please help me fix this.
Welldiggger says
Motor Z3 stuck in bootloop safe mode won’t boot up it will boot tnto recovery mode but has nothing on screen except green Android man and it says no commands. Idk what to do. This phone is replacement for my broken phone and when I set it up I opened developer mode and was looking at the default setting options when plugged into computer and I clicked on software installation I believe it was called that’s the only thing I can think of that I
did that might cause this help please
Nina says
I tried this on my galaxy luna and now it won’t even come on. What now?
Divyang Rajput says
I have Vivo v7 plus phone which has same problem.It Automatically reboot or restart.
What can I do now ? Help me please .
karim ali musa says
i have a huawei gem-701l .i have tried all the above steps but it is not working please help
Bruce says
Hi. I have a Alcatel onetouch 7040n model and I made a mistake flashing the wrong recovery. I have no computer or any access to one and all it does is keep flashing the Alcatel onetouch fierce 2 screen on and off but I can’t seem to get it to hard reset to wipe it. What do I do from here?
Would appreciate any help. I’ve held down the volume up plus power keys. I’ve held the volume down button plus the power button and it just continues to just flash on and off none stop.
Thanks for any help.
surendra says
my mobile is stuck in recovery loop. I set my smallest width to 1020 in developer option after that it went in recovery loop and keep rebooting again and again. If i select reboot to system than it get back to recovery mode again and i am unable to connect to mi assistant as there is no offical mi assisatant find on web, please help me i want to recover my data. I contact few mobile repair shops they said that they had to flash memory and wipe all data. 2nd i dont save my images on cloud neither save them to google drive or any cloud, i only save on local drive on mobile thats why i need to fix it on normal mode or just copy paste it to my pc. please guide me Is there any change to get my data back or I have to flash it with new software.
Somtehign something says
Dude you’re a life saver, couldn’t belive my eyes when it finnaly work. I wasted my whole day trying to fix this. I turn off the adblocked cus youre the real mvp
Gillian Robinson says
I have a huawei p20 . It keeps showing the heawei logo for about 10 seconds then goes off for 2 seconds over and over. I have tried holding down the volume down button,holding the power and volume down button but nothing.
Help please
Matt says
Boot loop – Can get it into safe mode but then it reboots and takes it out of safe mode. It just constantly reboots until the battery is dead. Recharged it in hopes that it would be out of it. removed sd card still booting
Jared Omolo says
My Lenovo Yoga Tab 2-1050L downloaded system upgrade and then reset so as to instal. It got into a loop between the logo and installing system upgrade….
How do I proceed to purge the offensive update software?
Michael P Nevitt says
Thank You so much for this, almost bought a new phone.
jj says
it comes to a lock screen and freezes. even in safe mood. then it has to restart again.
Heb says
you just saved my life. Many thanks and congrats for the clear and simple explanation
Ruhail Chauhan says
It helped me. Thanks
Joshua says
My vivo won’t get out in the recovery mode even if you reboot it normally. I tried wiping the data and cache and power it down but it’s still in the mode. Please help me.
DeeDee says
Hello, I have an alcatel, not sure of the model, but it is stuck on reboot/ wipe data factory reset/wipe cache, thrn power off! Ive done all of these steps multiply times, and nothing!!! Ive tried doing the hold volume down key, and power at same time, ive tried to do put my phone in safe mode, nothing will fix this!!!! Please someone help me, my phone is less then 3months old!!!!!
Tomás says
Useless for a Zenfone 3 Deluxe. Constant bootloop, Nothing turns it off.
ali khammari says
my wileyfox pro wont turn on but willl restart .
i have tried all the steps and every”fix” out there . i just bought the phone and it started doing this right after it told me to restart the phone for an update . the only app i downloaded was twitter.
deltaburger says
I’ve got a Galaxy J3, I tried this but it hasn’t worked. Mostly, my phone is stuck in a bootloop where I turn it on, and after about 10 to 20 seconds it restarts until I have enough time to physically turn it off or remove the battery. What should I do? I’ve tried a few different “fixes” but nothing seems to be working.
Rickal says
I have a huawei mate se it had a system update but my mom forced its power off during its reboot phase and now it keeps powering on by itself but it doesn’t pass the boot screen.
Jade says
thank you SO much, my company phone was stuck rebooting and if it wasn’t for this advice i’d have to tell my boss her phone was broken X_x
Peter Jeffery says
I have a Leagoo Z7, that is suddenly stuck on the ‘Powered by Android’ Screen at start up.
I can’t access Recovery with Power and Vol – buttons, nor is the phone recognised when I connect it to Laptop.
Battery removal makes no difference.
Does anyone know how to fix please
David Price says
I had an alcitel , cant remember model but was massive in size screen wise . After 2 weeks it was on charge and I looked at it and was on start up options, clear data , restart , factory mode etc but when selecting any option it restarts and goes to same screen again , tried all options on list . Phone was only 2 weeks old but unfortunately I lost receipt and the shop I purchased from didnt have a clue , they tried using you tube basically. Any help at all appreciated.
Garry Atchison says
Umidigi S3, got to the recumbant android icon and no further inputs requested or accepted.. then back to logo screen on permanent loop.
Mae Babkeg says
My MI phone won’t open up. It would dhow the logo and that’s it. it can even stay that way for hours. What should I do?
raymond says
hello,
On my huawei p10 lite this did not help. When I press volume down and power together I get fastboot and rescue mode.This battery is new but all of this can only happen when the phone is on a power cable, if not it wont switch on. When on , it is stuck on the reboot mode. When the huawei logo appears it goes off and on again in that loop….please help.
Neliswa Nozigqwaba says
My kids we’re playing with my phone when they put too many patterns and it says deleting all data but its been stuck on that screen for hours and I’ve tried ur method of volume and power buttons but it restarts then goes back again.
bazs says
my umidigi a5 pro just keeps turning on an of straight after the umidigi logo an just keeps turning on an of by itself iv tried all these steps an still nothing an iv tried it countless times for up to 30 seconds even tried different combinations with the buttons an nothing please help it also says orange mode in tiny writing
Scebi Mhlongo says
I wiped my phone since it has problems, and rebooted it. When I turn it on it show that I have to select country language which is English South Africa, then to wifi connection. The problem is here, firstly I connected it using Hotspot but eventually said it can’t connect and that’s where I am stuck. Please help. Sumsung j5
Pelonolo Seapi says
My phone will last for a couple of hours then overnight it gets stuck in a boot loop all I hear all night is the sound of it switching off multiple times until I wake up to the restore page saying I should factory reset. I have factory reset every day for the past two weeks to no avail, I tried safe mode I tried those *#2.. codes and still my phone is effed.. it’s not even an old phone
Arron says
When starting up my phone. (V30) I found it gets stuck on the “unlocking” screen While its still encrypted. It accepts my password/pattern but it then it just spins the blue line around the lock forever and ever. Putting it in safe mode did not fix this.
Rich says
I tried to reboot my l-50 held the volume button down nothing the manufacturing screen still on what can I do?
Nicole says
I fixed my phone woo it was stuck on the android recovery page and my phones voulume buttons only sometimes work. I tried to reboot it but each time it ended up on the same reboot page so I tried factory resetting it that didn’t help much so I simply followed this page and pressed my volume down and power button till my screen went black and it worked sad I lost my data but that’s just fine with me I’m glad this worked =D
Robin Clemens says
Hi Technipages,
I have an older phone LG K7 on Metro PCS. The first screen comes on but then it fails to go to the next screen so I can enter my pin code to sign in and log on.
I have photos in my phone gallery that I don’t want to loose. Very important from the campaign.
Do I have to get a new phone or can this one be saved?? How can I get my photos out of the phone and into the Google cloud??
And lastly I can’t access my G mail account because it’s tied to my phone # & the phone won’t work!
It’s all a big mess!!
Any help would be much appreciated. Thank you & Happy Thanksgiving!
Best always, Robin C.
Nevdor zitro says
I tried your steps exactly but I guess it doesn’t work on cherry mobile cubix cube
Lilly says
Regardless of what button I push, the only option is factory reset. No discovery mode and no safe mode only factory reset. This is why I don’t like Android. Didn’t jailbreak the device, only downloaded apps. No more Android phones for me.
krystalyn says
my nokia 2v android phone is stuck on the restart screen where i went to restart it cause i was being slow , but now it wont do anything its stuck on that screen plzzz help me
Randy Wisdler says
I have a ZTE axon 7. I replaced the battery and it won’t turn on. All it does is beep every 30 sec or so, and the red light comes on when it does. I’ve tried the power button/volume button thing, but can’t get anything to come up on the screen. I’ve had it plugged in to the charger for hours and still nothing. Any help would be greatly appreciated.
Apollo says
I have an LG V30 (ThinQ.) This might be a bit off topic, but this was the only place I found that I can talk to someone. About the Force Reset/Restart I always have to do it almost every time I wake my phone up/turn it on. Is there a reason why I doesn’t turn on unless I do a force reset?
Isaac Hudson says
I WAS ABLE TO FIX THIS WITHOUT WIPING!!! This requires close following of instructions, and a little bit of technical skill, but is worth it if you don’t want to factory reset your phone.
tl;dr: Use the first link in this post to fix your phone. If you’re on a nexus or pixel phone, use the second link for the android files, if you’re on a different type of phone you’ll have to find a different version.
After calling google and them providing no help whatsoever, I looked for several hours into how to pull some files off my device without wiping it since they were not backed up. This is basically not possible without having at least turned on developer settings prior to the update, and ideally without having rooted the device (not recommended, also not possible without having at least developer settings on.
So I decided to try some other versions of android. While a phone is stuck in a bootloop, you can restart it in fastboot by holding down the power button until it restarts, and then holding down the volume down button. This puts it into a mode called fastboot. From there, you can use the volume keys to navigate to Recovery Mode, and press the power button to select. Inside that, select “Apply update from ADB”. ADB stands for Android Debug Bridge, which basically means your computer can communicate with your phone through a USB cable. Generally you can do a lot within this mode, but since we got to it while the phone was off, all you can do is install different versions of android. Here is an article detailing how to get into this mode and then how to sideload a different android version: https://9to5google.com/2018/08/06/how-to-sideload-android-9-pie-ota-google-pixel/
My phone got stuck in bootloop while updating to android 10 on my pixel 2, so I tried sideloading a couple versions of android Pie. This site has various other images (versions) of android for nexus and pixel phones, though you can find other phones’ images from other sites: https://developers.google.com/android/images. Basically you want an “OTA” (over the air) image, because that means it will not wipe the device when sideloading. For my phone, I tried the latest two versions of android 9, with no luck. Each time returned a bootloop. In one last attempt, I thought that maybe the bad version of android 10 was “QP1A.190711.019”, so I tried “QP1A.190711.020”. I restarted my phone and it booted up!
Hopefully this helps others who were in the same situation as me. If it works, you should definitely back up your phone as soon as possible.
Kanjengo says
My android just loading when turned on tried rebooting it but still i need help here
Alex says
My Infinix Hot 6 has refused to boot, and i have followed the step to boot it here, but yet in refused to boot
Heidi says
I have a vodafone and it just stay on boot can’t log in i have wiped data and reset factory cleared cache but still nothing wants to work
Fran says
I have a Samsung Galaxy S7. It is stuck in recovery booting. I can not get it to shut down and it will not charge.
Dan says
No. I have huawei y7 pro 2019 which turned off by itself and keeps on showing the guawei logo for so long and wont turn on completely. Please help me
Someone333 says
I have a huawei y7 2019 and all of a sudden it turned off. After that it keeps showing the huawei logo then it turns off and its like a loop, been like this for like 10 minutes from now and i tried everything. PLEASE HELP
NOSIKU NOWANGA NATHAN says
My phone is itel 1407.
Whenever it is switched off and turned on it does display on the screen “welcome” as the first thing and requires you to search for Wifi , update , input your email address and eventually have it opened completely and all the that might have been saved on phone internal storage will be wiped away automatically .
I update the phone and the problem keeps on repeating itself over and over and currently more than 95℅ of the whole 8gb storage is claimed to be used up by the system when in actual sense it use to be 2.9 GB to 3 GB use to be occupied by the system and often it fails to switch on but if it does then it will keep up showing loading and switching off itself over and over
Richards says
My HUAWEI y520 keeps coming on boot mode when i want to wipe it and keeps switch itself on and off
ernest says
it has really help me to. Techno K7
Chris says
I did the data wipe and factory reset and then I went into reboot and I’m still getting stuck in the same boot-up loop that I was stuck in before. It gets to the “Google” screen and it stops there.
James says
Hi. I have motoscan 6050. And it is on a recovery boot loop. There is no volume control. Tried all combinations but still can’t get out of the loop. Would appriciate very much your help.
Thank you.
Hammed says
Am also facing this kind of problem. I tried doing a system update on my Infinix hot 6 it got stock in a bootloop. I have tried a hard reset and data wipe but the problem has not stopped. How can i cover my phone back, please help
Perryl says
Hello, I tried doing a system update on my Infinix hot 6 (something I have done several times in the past) but it got stock in a bootloop. I have tried a hard reset and data wipe but the problem has not stopped.
KR says
I have a Pixel. It’s stuck in bootloop and i’m not able to reset it by pressing the power button and volume down button. It again goes off.
Charles Broam says
Iview Suprapad 1066TPC. No volume buttons. Only a power button & some kind of reset button. Pushed & held both down, Got a Sleeping Android: No Command. Regular power button only, and it’s back to the never-ending cycle of trying to boot.
Now what? (oh, yeah! No SD Card, just internal memory)
Angelique says
I have an Alcatel 7. I did all the steps. For this phone I have to put in a password before the phone finishes starting. When it took me there it said the phone was in safe mode than it did the same thing and went to the process of turning on and continued to stay on that. I haven’t even had this phone for a month. What do i do now?
Harry Babs says
This did not work for my HP nvidia terga tab what now?
Ken says
after a factory data reset, My Huawie Y6 keeps on rebooting when the battery gets 19%-18%… untill it consumes the battery till it gets zero.
I did factory data reset again but it is still the same when it gets 19% down
Melissa Manzella says
My Motorola android phone just started restarting on its own even when the battery was at full charge. it keeps rebooting to the blue start up screen. I have done the pressing down and holding the power and volume buttons until the black screen comes up. it says to connect to a USB port, so its connected to my computer as we speak. every mode I try to put it on, it does nothing. Going to factory, restore, etc… and nothing. just restarts again. It does start and asks for my password. other than that. it does nothing else. Can you help me fix this, or is my phone garbage now? I have gotten it bran new for Christmas and didn’t start using it until Feb 2019. I can use as much help as possible. I really like this phone, and it has so much important stuff on there.
Please help!
Thank you!
ron says
I have an alcatel acndroid phone. My phone was doing a system upgrade when it froze for about twenty mins. I tried to reset the phone and it just shut off. everytime I try and reset or turn it back on it just goes to secure reboot failure. I tried to charge without the case and its still showing the same thing.
What else can I do to make this phone work?
Infinity Jimenez says
it did turn off my phone but after that, it remained on the boot screen. I have an Lg Sylo 4 so the battery is unremovable. I got this phone last week have not dropped it or wet it, it’s brand new.
N0M0R32 says
wow thank a lot it really helped :)
Life says
TCL XL from straight talk, won’t reset… Stuck in loot, saying, Secure boot failure! Nothing’s helped..….
Joey says
See I have a ANS UL40 and it’s stuck on boot loop even after I tried that what should I do?
Jin says
… My Phone restarts even after Factory Reset
brian says
this did not work for my phone either. any ideas?
Ce garnez says
My alcatel pixi 4 6.0 has gone into boot loop. I have tried all ways to get it to boot up correctly. Nothing yet.