On many Android devices like the Samsung Galaxy S6, you have three options when you connect the device to your computer via USB. “Media device (MTP)”, “Camera (PTP)”, and “Media device (USB 3.0)”. The “Media device” option is the best one to choose when transferring files because it performs much faster.
If you find that the “Media device (USB 3.0)” option is grayed out when you connect your Android device to your computer and wish to use it, check the following items to enable the option:
1. Check that you are using a USB 3.0 cable
Make sure that you are using a true USB 3.0 cable to connect your Android to the computer. A USB 3.0 cable will have a wider connector than a USB 2.0 cable on the end that plugs into the device that looks like what is pictures below.
2. Check that you are connecting to a USB 3.0 (SuperSpeed) port
It is likely that not all of the USB ports on your computer support a USB 3.0 (otherwise known as SuperSpeed) connection. Look for a port that says “SS“, “SuperSpeed“, or is Blue in color. Those are usually the ports that support USB 3.0. If you’re not sure which ports on your computer support USB 3.0, consult the documentation provided with your computer or motherboard.
3. Ensure USB 3.0 drivers are installed
This is mainly a problem for Windows users. Sometimes a system might have USB 3.0 ports, but the drivers may not be installed. Visit the support page for your computer or motherboard manufacturer and make sure you have the latest/greatest drivers installed for your USB ports.
Test the functionality of your USB 3.0 ports by trying the following:
- Check in Windows Device Manager under the “Universal Serial Bus controllers” area to make sure at least one device shows as “USB 3.0 eXtensible Host Controller“, “USB 3.0 controller” or something similar.
- Try another USB 3.0 device such as a USB drive and make sure it is detected as a SuperSpeed device. When connected to a USB 3.0 or SuperSpeed port, it will show in Windows 10 & 8 under “Settings” > “Devices” > “Connected devices” that it is “Connected to USB 3.0“. If the device isn’t connected via USB 3.0/SuperSpeed, it will show a message that says “Device can perform faster when connected to USB 3.0“.
That’s all I’ve got for this problem with “Media Device (USB 3.0) being grayed out on an Android device. Do you have a solution not listed here? Please share your experience with this issue in the comments section.