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Android: Error “Can’t establish a reliable data connection to the server” When Adding Account

Android: Error “Can’t establish a reliable data connection to the server” When Adding Account

February 14, 2017 by Mitch Bartlett 38 Comments

Some users of the Android OS are experiencing problems when they try to add accounts to their phones. They get an error:

Can’t establish a reliable data connection to the server.  This could be a temporary problem or your SIM card may not be provisioned for data services. If it continues, call Customer Care.

Here are some things you can try to get things working right.

Fix 1 – Try Another Data Connection

Attempt to connect to a different network and see if that clears up the problem. For example, if you are connected to a Wi-Fi network, try connecting to the mobile network instead and vice verse. Some users have reported fixing this problem by simply resetting their wireless router.

Fix 2 – Check Date & Time

The date and time must be accurate for things to work. Wait for your wireless carrier to update the time automatically, or set it manually under “Settings” > “Date & time“.

Fix 3 – Reset Google Apps

Sometimes, simply clearing Google Apps resets things just right.

  1. Go to “Settings” > “Apps” > “Google Apps” > “Storage“, then tap the “Clear data” button.

Fix 4 – Modify Host File (Root Access Only)

This fix is for Android users with root access only.

  1. Download and install Root Explorer.
  2. From Root Explorer, select “mount r/w as r/o” on the top screen.
  3. Open the “etc” file.
  4. Open the “host” file.
  5. Change 2nd IP address by adding # in front of it.

Fix 5 – Use YouTube as a Workaround

This fix works on older phones.

  1. Open the YouTube app.
  2. Press “Menu“.
  3. Tap “My account“.
  4. Tap “Add account“.
  5. Take the account information that you are having problems with and add it to YouTube.
  6. Press “Home” to return to the main screen.
  7. Press “Menu” and go to “Settings“.
  8. Tap “Accounts & Sync“.
  9. Select the new account and set the sync settings as desired.

Now everything should work as intended.

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Filed Under: Android

Reader Interactions

Comments

  1. Akhtar Nafees says

    November 29, 2021 at 5:32 am

    The date and time worked for me…………….thanks

  2. Shafiq says

    October 6, 2021 at 3:27 am

    Hey there.I need an urgent solution.I was trying to sign into my old version play store in my non android phone.I wanted to dowload facebook lite as I was using it and suddenly I unstalled it by mistake.But now I’m totally unable to do that.I am constantly trying to sign into play store app and everytime it is saying that my username or password is wrong while it is same as original password and username .my phone is so old versed that I’m unable to update the app too.Even my phone can not install the app from any other site.In this condition please suggest me some solution.please don’t tell me that I can’t install facebook lite anymore.Today when I tried it mentioned this problem. I tried every solution you said without 4 as my phone can’t do that much.please help me solving this issue.

  3. Fazal wahid says

    December 14, 2020 at 11:10 am

    Thanx it worked. My issue was time and date.

  4. Becky says

    December 6, 2020 at 2:56 pm

    Thanks!!!! Resetting the date and time made everything work

  5. Unknown says

    October 29, 2020 at 10:57 am

    The time fix worked like magic…Thanks!

  6. Richards Kachedwa says

    February 11, 2020 at 3:01 am

    I did factory reset on my device and after that I wanted to sign in my Gmail account and am getting the following message. Can’t establish a reliable connection to the server. This could be a temporary problem or your Android device may not be provisioned for data services. Please assist

  7. Marybel M says

    September 22, 2019 at 7:12 pm

    Thanks so much!!! It was very helpful, xx

  8. Tyler says

    September 18, 2019 at 3:55 pm

    The date and time worked for me. Thanks

  9. Mubasher Hassan says

    May 5, 2019 at 12:08 pm

    AMAZING……
    adding #sign before ip address it really worked like magic

  10. JP says

    April 14, 2019 at 11:08 am

    Thank you very much

  11. Aziz says

    March 4, 2019 at 1:32 am

    Fix no 2 worked . Good article Aziz

  12. SM says

    November 30, 2018 at 3:26 pm

    Thanks so so much. Step 4 worked well now I can access my account settings from my phone and also access play store.

  13. Jax says

    November 13, 2018 at 10:39 am

    Fix 4 is like a magic its very working process to fix the Google account

  14. Trisan says

    September 30, 2018 at 3:14 am

    Thanks, the time and date option worked for me.

  15. siddhant says

    August 19, 2018 at 8:17 am

    It doesn’t work where to put # send me video or link my mobile is colors x80 and it is rooted.

  16. Benjamin says

    May 18, 2018 at 5:39 pm

    Thank you so much. Fix 4 worked perfectly for me.

  17. Gagan says

    May 11, 2018 at 5:13 am

    may i know what happend to android after adding #sign before ip address it really worked like magic
    pls reply

  18. Vivin says

    March 19, 2018 at 1:51 am

    Oh… Osm

    .it worked.. I did the 4 th method…. Very very thank you

  19. Shandy says

    February 24, 2018 at 2:21 pm

    Just got back an old Samsung phone and tried adding an existing Gmail account to it and kept getting this error.
    Did the Factory reset, wiped Cache partition, rebooted, tried Airplane mode, tried with and without SIM, Background data off and on, tried Youtube app which simply carried me right back to adding a Google account… internet was working fine over Wifi but Google Maps app insisted that it needed a data connection…
    Decided to check IP address and shockingly it had an IP of an existing device!
    Went in Advanced settings of the Wifi and assigned a static IP…BAM! Google account added!!!!

    Hope this helps someone else!

  20. Ruth says

    February 11, 2018 at 10:34 am

    Thank you very much, this was really helpful. Option 2 did it for me

  21. indra says

    December 9, 2017 at 3:57 am

    try everthing but none of them work even flashing i’m using samsung galaxy pocket gt s5300

  22. Oluwaseun Olatunde says

    October 16, 2017 at 7:45 am

    Many thanks.

    It worked when I connected to my phone’s data connection via Mobile tethering.

    Apparently my Mifi device had some block options which did not allow connections, its sorted now.

  23. zia says

    October 12, 2017 at 10:54 pm

    A lot of thanks bro

  24. Muzammil says

    September 5, 2017 at 11:51 pm

    4 option worked thank you very much

  25. NoobHanz says

    July 27, 2017 at 12:46 am

    number #4 did the trick.. you have my thanks sir.. you are a genius !

  26. John says

    July 15, 2017 at 4:07 pm

    Thank you soooooooo much

  27. Harry says

    June 17, 2017 at 12:37 pm

    I tried the YouTube workaround but it still doesn’t work

  28. idriswahab says

    June 13, 2017 at 5:02 pm

    Worked…. Thanks

  29. musa says

    June 5, 2017 at 6:30 pm

    Adding # works fine

  30. ashton says

    May 31, 2017 at 6:43 am

    Nice it really worked thanks Bro very thanks

  31. Robert Oga says

    May 26, 2017 at 3:11 pm

    my date and time are superb and I’ve tried each step but things just can’t work.
    The problem still persists as.

    ‘No reliable connection to the server’
    This may be a temporary problem or you may not be provisioned for data services. If it continues, call customer care.

  32. NovaD says

    May 8, 2017 at 3:06 am

    Thank you very much. It is a big help.
    For how many attempts fixing the problem, Now you saved me. :)

  33. Richard says

    April 30, 2017 at 4:09 pm

    Much appreciated fixed using option 4 thankyou

  34. hpchanel says

    April 29, 2017 at 7:08 pm

    Good I like it

  35. bilal says

    April 20, 2017 at 7:59 am

    4th idea work correctly love you brother I’m searching that thing for a year now final i can use play store by just adding #

  36. Matthew A. says

    March 22, 2017 at 2:58 am

    i have done all three above even the 4th and all doesnt work well i really want to play at this emulator but well it cant :) so i am hoping for some help from u guys :)

  37. Shubham says

    March 8, 2017 at 1:37 am

    Nothing happens after i use the 4th solution for the problem.

  38. musa says

    February 18, 2017 at 3:33 am

    Hello sir how to unlocked data and play store services I am temporary block by Google buying illegal app

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Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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