Steps to Try When Your Android Won’t Boot

So your Android device has chosen to take a vacation and won’t boot properly? This situation isn’t fun. Troubleshooting it is even less fun. The problem could be related to an errant app, corrupted Android OS, or bad hardware. Here are the steps you can take if your Android won’t start.


Battery pull

For almost any issue where an Android device won’t start, I always suggest to pull the battery (if it’s removable) first and leave it out for about 20 seconds. Reinstall the battery and see if the issue persists. This step may not seem like it would work, but I know first-hand that it has helped numerous Android users.

Remove hardware

If you have an SD card or any other items plugged into the device, unplug them. A bad SD card or headset can on rare occasions cause problems.


If your device won’t turn on at all, it may not have enough power. Attach the power adapter to the device and plug it in. Don’t use a connection to a computer or other device as the power you’d get is not sufficient to power most Android devices on right away. I’ve seen many users plug their device into the USB port on their computer and wonder why the device doesn’t turn on.

Another issue could be the actual battery. See if you can borrow a battery from a friend with a similar device and give that a try. If not, you may want to purchase a new or used battery and try it out. Return the battery to the store if it doesn’t help.

Safe Mode

If you installed software that isn’t compatible with your device or have a virus, it usually causes the system to hang at a blank screen or continually force close items. In either case, you’ll want to find out how to start your device in Safe Mode. Safe Mode will start the device with only the base software required for the device. This will usually allow you to access the Android OS so that you can remove whatever app may be causing the issue. Most devices start in Safe Mode by pressing and holding the Menu or Volume Down button while you power on the device.

Factory Hard Reset

If you’ve tried all of the above steps and nothing seems to work, you may want to perform a factory hard reset on the device. Doing so will wipe all data from the memory of the device (usually not SD card data like music or photos). There are usually ways to perform a factory hard reset using a hardware button combination before the Android OS loads. Look in your manual or search for what the button combination is for your device. They are different for nearly every device.

If a none of the above steps work, there may be a hardware issue that you are unable to solve yourself. At that point, I would seek help from the manufacturer or the retail store that sold you the device.


  1. mark says

    i have a orbit z50 and it wont load up into recovery neither will it boot normally but it juss stays on the logo screen.
    i have tried all the steps above and non seems to work, help please

  2. Rea says

    I have Asus Memopad hd7, after I install update it stuck with the android robot with a blue polygon rotating with a message of Installing system update, it just continue to flicker. No way of turning off/on tablet neither factory reset. I cannot return the tablet to the retailer either. Please help I am so desperate to use my tablet again.

  3. Steve says

    My Android phone has stopped working completely, other than it seems to charge. However it won’t boot up and the screen will only appear when it attached to a charger (and once disconnected will stay on until the battery dies). The display on the screen looks simply like pixilated garble and there is no functionality. Nor will connecting it to my PC allow me to access the phone. I’ve tried removing the battery but it hasn’t helped. Do you have any suggestions for my situation? Thank you.

  4. cheryl malson says

    I have a new galaxy tab 2 10.1 I can’t get it to turn on. How do I remove the battery to reset like you said in the help section, I tried the power volume thing and it didn’t work out. I am one of those people that plugged it into the computer to charge when I got it. Now even plugging into hard wire it won’t come on.pulling battery is a good suggestion, but how do I do that. Don’t want to break it

  5. onlyzero says

    If i start my phone it shows the loading screen but not continue what i need to do?

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