A reset may become necessary if your Apple iPhone 6 or 5 becomes locked up or frozen and isn’t responding. Here’s how to perform both a soft or hard reset.
- Press and hold the Sleep/Wake button until a red slider appears.
- Drag the slider on the screen.
- Press and hold the Sleep/Wake button until the Apple logo appears.
Press and hold both the Sleep/Wake button and the Home button for about ten seconds, until the Apple logo appears.
Note: The “Sleep/Wake” button is located on the right side of the iPhone 6. It is located on the top of the iPhone 5 and lower models.
The above steps should not erase any data from the device under normal conditions, but if the device is corrupted you may lose some settings or data.