If your Microsoft Surface has become frozen at the “Surface” screen or has a black screen, try these steps to force a shutdown and reset it.
- Press and hold the “Power” button for 30 seconds.
- Press and hold the “Volume Up” and “Power” buttons simultaneously for 20 seconds. You should feel the device eventually vibrate.
- Wait about 10 seconds, then press the “Power” button to power the Surface Pro 3 back on.
Hopefully, your Surface restarts without any more problems.