Droid RAZR: Fix “You have already added this email account” Error

Motorola Droid RAZR users may experience a problem where an error appears that says “You have already added this email account” when attempting to add a new email account to your phone. This problem may happen regardless of whether or not the account is on the phone or not. To solve this problem, follow these steps.

1. From a web browser, visit Verizon Wireless.

2. Login to your Verizon account.

Sign in to Verizon

3. Mouse over My Verzion, then select the View All link in the My Messaging section.

My Verizon messaging view all link

4. Click the I Want To… button in the upper-right corner.

Verizon I want to button

5. Choose Manage My Inbox.

Verizon Manage my inbox link

6. Select Settings on the right pane.

Settings link in Verizon Messaging

7. Select Sync Points on the left pane, then select the Manage Sync Points button.

Manage sync points

8. Click the Remove button next to the account you are having the problem with. Click Yes when asked to confirm your selection.

Remove email button

Now try to add the account again to your Droid RAZR. Things should now work smoothly.


  1. rmjohn99 says

    This sounds like exactly what I need to do to fix this ongoing problem. Only issue is that “Manage My Inbox” is not anywhere on on the “I Want To…” section.

    Thanks in advance for any help you can provide.

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